McGrath Lexus of Chicago

My wife and came into the showroom looking around for her "Dream Car" and was met imediately by Rick. We told him what we were looking for and he showed us several options around the price we wanted. The gre "Dream Car" and was met imediately by Rick. We told him what we were looking for and he showed us several options around the price we wanted. The great thing is that when we were almost ready to settle on our choice he discovered that a vehicle with "exactly" what we wanted had become available. We were able to test drive all of our choices, and during the process there was NO PRESSURE WHATSOEVER to purchase, every question was answered, the attention to detail was outstanding. In my business, customer service is critical, and Rick definitely earned a "pickle" in my book. Another reason why I give Rick a high rating is that whenever my wife comes in with the vehicle for service, Rick continues to make sure that all is well with our "Lexus Experience". More

I leased a 2010 lexus IS250 from Anthony Swanke and it was by far THE BEST car buying experience I have ever had. Anthony was helpful, friendly, informed and discussed all of the options for financing tha was by far THE BEST car buying experience I have ever had. Anthony was helpful, friendly, informed and discussed all of the options for financing that were available, helping me to decide that leasing a new car was a better option than buying a late-model, low mileage used car. The service provided at this dealership is second to none. Anthony always makes time to come and say hello if we stop in for service or a car wash. The folks in the service department are also friendly and efficient. When it came time to trade in our Volkswagon, the above are all the reasons we returned to McGrath and Anthony to buy its replacement. Can't recommend these folks and, in particular, Anthony highly enough. More

I was referred to McGrath sales person Nick Novelli by a satisfied customer. He assured me that I would find Nick to be knwoledgable, professional, the embodiment of the excellence that has come to be asso satisfied customer. He assured me that I would find Nick to be knwoledgable, professional, the embodiment of the excellence that has come to be associated with McGrath Lexus. My sales experience was phenominal! I was able to examine several vehicles; this included, brakes, belts, the exterior and the vehicle's interior systems thoroughly. To my delight a disc was even presented enabling me to check the CD stereo! I was left feeling very confident about the vehicle that I selected and the financing process was easy. I am proud to say that I am again the proud owner of a Lexus SUV! I will not hesitate to recommend McGrath Lexus and Nick Novelli to my family, friends and co-workers for their next luxury vehicle purchase. More

Well, I will start by saying I'm on my third car with McGrath and my sales person Julie Hill. So that should say a lot in itself. This time around, however, I knew it was going to be especially challengi McGrath and my sales person Julie Hill. So that should say a lot in itself. This time around, however, I knew it was going to be especially challenging. Lets just say I'm a picky buyer, and unfortunately, a little less than picky credit rating. The economy has not been favorable to my profession. I was sure I'd get turned around and have to go to some B-rate dealership. That’s where McGrath, Julie, and the rest of the team (yes, even the dreaded finance guy. lol) really earned their keep in my book. They treated me with total respect and I'd say more than a bit of patience. It's not often that you see a top-notch dealership work as hard (actually multiple days) as they did for someone with a less than perfect situation. I'm definitely drinking the McGrath kool-aid (or water, that 13 different people offered me. lol). Needless to say, I'm in a car that I absolutely love. Thank you McGrath. And Julie Hill, you are the best. More

A friend had recommended Anthony and my friend was right! Anthony is great! When I am ready to buy, he is my guy! He is so knowledgable and friendly. Anthony is great! When I am ready to buy, he is my guy! He is so knowledgable and friendly. More

Nick was great to work with, very personable, Nick was great to work with, very personable, knowledgeable, and the type of person that one would perceive upon entering the facility, as a gentl Nick was great to work with, very personable, knowledgeable, and the type of person that one would perceive upon entering the facility, as a gentleman with a touch of class , one that one would like to be approached by to assist them in guiding them to make the best choice for themselves. It was a great pleasure working with Nick Novelli. If it was not for Nick Novelli, this establishment would not of had our sale, as we found the management to be demeaning and patronizing, and arrogant. We did walk away the first day, but with a phone call from Nick Novelli apologizing for the behavior of his supervisor we returned for the sale of our car. If it was not for Nick Novelli this facility is not worth referring to anyone for anything. I hope that you appreciate his great work and wonderful personality and professionalism. More

The staff at McGrath are amazing, very professional, and really know their products. Julianne Baron is truely outstanding in all of these areas and just a pleasure to buy from. really know their products. Julianne Baron is truely outstanding in all of these areas and just a pleasure to buy from. More

From the first moment I step through the doors at McGrath Lexus I must say wow. I was greated with a cheerful greeting. I was looking to trade my dear 1998 Toyota Camry and had looked online at some vehicle Lexus I must say wow. I was greated with a cheerful greeting. I was looking to trade my dear 1998 Toyota Camry and had looked online at some vehicles. My salesperson was Anthony Swanke and I must say he made this experience much less stressful then my last one. Anthony is very personable and extremely comfortable to talk with. Anthony was so patient in answering all the questions I had regarding the SUV's I was interested in. There was not arm twisting or high pressured sales tactics. Anthony helped me pick out a SUV that had all the features I was looking for at a price that worked for me. We went for a test drive and Anthony explained everything about the SUV to me. Anthony put me at easy as I was a little hesitant in driving an SUV having been a car driver for so many years. I must say I have no complaints at all EVERYONE at McGrath Lexus was so nice, helpful and easy to deal with. I don't feel like I just bought a SUV from a "dealership" I feel I'm now part of the McGrath Lexus family. I've dreamed of driving a Lexus and now my dream is a reality. Thanks Anthony for all of your help. More

My wife and I were in the market for a Lexus Sedan but had no particular model in mind. Mike LaGiglio was very friendly and courteous and took the time to show us all the Lexus Sedans. He really made my w had no particular model in mind. Mike LaGiglio was very friendly and courteous and took the time to show us all the Lexus Sedans. He really made my wife and I feel welcome and did not try to hurry us or push us into a sale. We did purchase a Lexus ES and feel that we made the right choice. I will definitely recommend Mike LaGiglio to all my friends and relatives. More

I bought my first car in 1957 and have made many new car purchases since, including two previous Lexus SUVs. My experience with McGrath Lexus was the best ever! All the initial contact was by phone and emai purchases since, including two previous Lexus SUVs. My experience with McGrath Lexus was the best ever! All the initial contact was by phone and email, and the necessary papers for signature were overnighted. All the final details were efficiently handled by competent and friendly personnel. No pressure for add-ons. A trailer hitch was installed for me so I didn't have to bother with that. My salesperson was Heather O'Malley and she did a great job in moving things along, explaining details and creating a stress free buying experience. The price and trade-in were in line with what I anticipated from internet research. I highly recommend McGrath Lexus and Heather O'Malley. RH Rockford,IL More