McGrath Lexus of Chicago

I was in the dealership for service and was gladly met by Nick Novelli who offered exemplary information regarding the new model Lexus. With no pressure at all, Nick volunteered to check on new models for me Nick Novelli who offered exemplary information regarding the new model Lexus. With no pressure at all, Nick volunteered to check on new models for me and found one that met all of my expectations, at a great price! Overall, the entire sales and financing team of McGrath Lexus of Chicago, offered top-notch service. It has been almost 2 months and I still receive follow-up calls from Nick just checking to see if I am enjoying my new vehicle. His friendliness, personality, and genuine customer care sets him apart from any car sales that I have ever dealt with. Thanks Nick and McGrath!!~ More

My wife and I are expecting our first child this summer so we decided to purchase a new car. We had not purchased a new vehicle in a while so initially we were not looking forward to the experience. Juli so we decided to purchase a new car. We had not purchased a new vehicle in a while so initially we were not looking forward to the experience. Julie Hill and the rest of the staff at McGrath Lexus made the experience as easy and painless as possible. They provided helpfull suggestions and always seemed very pleasant. My wife and I could not be happier with our purchase. I would recommend Julie Hill and McGrath Lexus to anyone who is thinking about purchasing a new vehicle. More

In June 2008 I purchased a Lexus GS 430 from McGrath Lexus of Chicago and found the service to be outstanding during the entire period of my ownership of the said vehicle. Due to a serious illness, I Lexus of Chicago and found the service to be outstanding during the entire period of my ownership of the said vehicle. Due to a serious illness, I had to sell that vehicle back to this delearship in November of 2011. At that time, I received an incredibly fair price and the sale and all things attendant thereto were made as easy as could possibly be for me. My heartfelt thanks went to Sharon Gale, General Sales Manager, and Anthony Swanke, the sales representative who originally sold the GS 430 to me and who now put forth every effort to help me sell back the car that I loved so much. On March 14th, 2012 I stopped in at McGrath Lexus of Chicago to greet these fine people and, once again, I purchased a vehicle from them. Due to recent medical expenses, I was not able to purchase a desired Lexus vehicle, but I did purchase a pre-owned Toyoto Corolla LE through McGrath Lexus of Chicago, with the help of Anthony Swanke, Sales Representative, Sharon Gale, General Sales Manager, and Frank Cowan, Finance Representative. I did not consider purchasing my vehicle from any other dealership because of the excellent service I have experienced with McGrath Lexus of Chicago since June 2008, and as always, I was treated as a valuable client and was thus able to effect the purchase I had hoped to make. I strongly recommend this dealership to anyone interested in purchasing a Lexus vehicle, or one of their carefully maintained pre-owned vehicles. More

I really enjoyed working with this dealer, Julie Hill. I'm sure to tell friends and family about the great service and hardword Julie put in to help. The best sales person in the town. Rock I'm sure to tell friends and family about the great service and hardword Julie put in to help. The best sales person in the town. Rock More

Julie has always been responsive to my needs, followed up Julie has always been responsive to my needs, followed up with emails and phone calls. If I every buy a Lexus, it will be with Julie. Julie has always been responsive to my needs, followed up with emails and phone calls. If I every buy a Lexus, it will be with Julie. More

I was in for service. Nick delivered the loaner to me with a great explanation about the car I was using. the loaner was a new one, very different from my current one. When I returned the loaner and took with a great explanation about the car I was using. the loaner was a new one, very different from my current one. When I returned the loaner and took delivery of my new car I left some of my property in the loaner on the rear floor. Nick contacted me... delivered my things to my residence. Couldn't ask for better service... all the way around. More

Iam giving this dealership the best possible rating i can because thats what they deserve. If i could give them a 10 i would. When i walked through the door i was greeted with all smiles and very polite peop because thats what they deserve. If i could give them a 10 i would. When i walked through the door i was greeted with all smiles and very polite people. Anthony Swanke was amazing,very nice,and and helpful. I came in and told him what car i was looking at,and he did all that he could do to help me get that car,and i got it!!! I am very satisfied with the customer service he provided me with. i would recommend this place to anyone,and i will definately buy another car from you! thank you McGrath Lexus and thank you Anthony Swanke!! More

Everyone we met exhibited an extraordinarily high level of customer service and professionalism--qualities I have not usually associated with auto dealerships in the past. Brian was excellent as the maste of customer service and professionalism--qualities I have not usually associated with auto dealerships in the past. Brian was excellent as the master of ceremonies and lead actor, though Maria and Doug were equally good in their supporting roles. My wife and I felt it was more a consultative experience than feeling we were being "sold" something. Mike McGrath can be proud of this team. I think the long tenure of many of his employees is testament to their corporate culture. More

Was very happy with my 2008 RX350 when Nick approached me about purchasing a new 2012. My car was in great condition and had low milage, however, as I spoke with Nick in more detail about the enhanced featur about purchasing a new 2012. My car was in great condition and had low milage, however, as I spoke with Nick in more detail about the enhanced features and benefits of purchasing a 2012 RX, I was interested but still not ready to buy a new car. Over the next few months Nick was pleasantly persistent and would check in on my availablity to come back in. Nick was a genuinely nice guy who listened to my questions/concerns and did a great job making sure I was comfortable with my purchase. If I had any issues with my car, service needs, etc. in the future, I would feel comfortable reaching out to Nick for assistance knowing he would do his best to take care of it. More