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McGrath Lexus of Chicago
Chicago, IL
914 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 08, 2012
We purchased the RX350 from McGrath while we were out of state and needed the vehicle delivered when we returned. Heather was outstanding and made the process painless for us. When we got home she deliver state and needed the vehicle delivered when we returned. Heather was outstanding and made the process painless for us. When we got home she delivere the car to our home and spent an hour walking us through all the features the car had. In all my years I have never been as impressed with a dealership and sales rep as I have been with McGrath and Heather. We are looking forward to a long relationship with McGrath! You have set the bar in quality, customer service and attention to detail. More
by gahearn
Employees Worked With
Heather O'Malley
June 06, 2012
This is my third purchase from the dealership, and my experience, each time, has been excellent.Heather O'Malley was very professional and consistent in her delivery of her sales pitch. She spent the req experience, each time, has been excellent.Heather O'Malley was very professional and consistent in her delivery of her sales pitch. She spent the required time to make sure that she met all of her promises to me i.e. delery date, price color, and the model I was looking for. More
by wtijani
Employees Worked With
Heather O'Malley
June 03, 2012
We had a great experience with the sales and finance department of McGrath Lexus in Chicago. We bought an LX470 2005. Mike LaGiglio was very professional and polite to us during the visits that we mad department of McGrath Lexus in Chicago. We bought an LX470 2005. Mike LaGiglio was very professional and polite to us during the visits that we made at the dealership. He showed us the details of the car and answered all the questions that we had in a professional manner. My wife and I were extremely impressed with his loyalty, dedication, and professionalism to us as customers. He called us back as a courtesy call to congradgulate us on the purchase of the car and to see if there was anything else he could do to help assist. We felt connected with the dealership due to his loyalty with his customers. Frank Cowan, Finance Director, took the time to help us get the best rate possible and to work with us on a payment plan that was comfortable for our budget. He was professional in his interactions with us. In our opinion, both Mike LaGiglio and Frank Cowan are assets to the McGrath Lexus Dealership in Chicago. We will pass the word to our family and friends about the positive pleasant experience we had at MCGRATH LEXUS in CHICAGO. More
by Rana ahmed
Employees Worked With
Frank Cowan, Mike LaGiglio
June 01, 2012
Friendly, Courteous. works hard to close the deal, even if it late. Good financing and extended warranty options by Lexus and the dealer. would recommend to my friends if it late. Good financing and extended warranty options by Lexus and the dealer. would recommend to my friends More
by jazethomas
May 31, 2012
This is the second Lexus I have purchased from McGrath of Chicago. Both times I was able to get a great price price and excellent service. This is the first time I worked with Heather O'Malley and would hi Chicago. Both times I was able to get a great price price and excellent service. This is the first time I worked with Heather O'Malley and would highly recommend her. I completed an internet inquiry after researching the vehicle I wanted and was able to work most of the details out on the phone. When I arrived at the dealership, Heather had the car ready for me to test drive. The process of buying and then working with Frank to finance was smooth and pleasant. This is my third Lexus and when I am ready to purchase my next one I will be back at McGrath in Chicago. More
by beckycounts
Employees Worked With
Heather O'Malley , Frank Cowan
May 28, 2012
Gary Sowell provided exceptional service. He was patient with me and answered all my questions. I would return to him for my next car and will definitely recommend him to my friends and family. with me and answered all my questions. I would return to him for my next car and will definitely recommend him to my friends and family. More
by jgutows
Employees Worked With
Gary Sowell
May 23, 2012
Technically the site should have closed, from the used car manager to the late night porter, everyone, made me feel they were there to assist me any way they could. There was no pressure. The manager wa car manager to the late night porter, everyone, made me feel they were there to assist me any way they could. There was no pressure. The manager was gracious, Julie was a doll & Mike worked with me, all in what felt like a flash! I would hope that your dealership would serve as a role model for all delerships. Job well done McGrath. With love, Diane C. Fullman More
by dianefullman
Employees Worked With
manager on duty 5/19/2012 great guy, Julie Hill
May 18, 2012
My husband and I walked into McGrath Lexus in Chicago with little idea of what to expect. We had test driven a few different cars previously and got the typical car salesman -- overbearing and aggressiv with little idea of what to expect. We had test driven a few different cars previously and got the typical car salesman -- overbearing and aggressive. Our experience with Heather was the complete opposite. We test drove a few new cars and then discussed what we were looking for in a used car. She showed us the website, which not only had multiple pictures of the cars and gave info on the the standard and added features with carfax reports, but also was up to date. The last thing I wanted was to see a car online that I like and find out later it was already sold a week ago! McGrath does what it can to make sure that is not the case. Heather jotted down a few notes of what we wanted and didnt want - colors, mileage, extra features - then took down our contact info and told us she would contact us if anything new came into the lot. She recommended that we check the website on our own time and see if there is anything we like - she would be happy to make sure it was not sold and we could come in and test drive it. We walked out of the dealership with no pressure to do anything else -- we were in no rush to buy and Heather took that into account and didnt force us to make any quick decisions. A week later we were back at the dealership looking at some used cars we saw on the website. It was exactly as listed - the price on the website was what we were told when we walked in. No bait and switch here. After few test drives, we went to the office of the manager and negotiated a final price on the one we liked. It was probably the fastest negotiation I have ever seen for a car. Unlike some places,there were no games being played -- they were straight and to the point, something that I really appreciated as a first time buyer who was told by friends and family of the tricks that other dealers play. We were given time to make a decision and before we knew it we were signing paperwork and driving away in our fantastic car! Our experience with McGrath Lexus and most of all Heather O'Malley was unlike anything we would have ever expected. Buying a car, especially your first car, whether new or used is a huge endeavor and Heather made the process go more smoothly than we could have ever known was possible. More
by lisadamani
Employees Worked With
Heather O'Malley
May 15, 2012
I have been involved with your dealership or the McGrath names since 2001. I am very pleased! I would go no were else and each time I am there I feel that my money is well spent! Your showroom is the bomb! names since 2001. I am very pleased! I would go no were else and each time I am there I feel that my money is well spent! Your showroom is the bomb! Mr. Sowell is a class act. Thank you. More
by ajilla
Employees Worked With
gary sowell, Gary Sowell
May 14, 2012
Heather was a great customer service agent. She is very knowledgable abd was able to help me with all my questions. I wish that I always received service like that. Thanks Heather!!!!! knowledgable abd was able to help me with all my questions. I wish that I always received service like that. Thanks Heather!!!!! More
by bobpaluch
Employees Worked With
Heather O'Malley
