McGrath Lexus of Chicago

I had an interesting experience purchasing a CPO vehicle from McGrath Lexus of Chicago. Having read the myriad positive reviews online, I made it a point to work with their dealership since I was going to b from McGrath Lexus of Chicago. Having read the myriad positive reviews online, I made it a point to work with their dealership since I was going to be relocating half-way across the country, and wanted to work with someone who I could trust. I'm not sure if these reviews are somehow edited or "cleaned up" from time to time, as so many of them are, but I had a less-than-stellar experience - and that's putting it nicely. I would implore anyone and everyone who is considering going to McGrath to read on for an honest account of my experience. The two sales associates I worked with were Sean Shumpert and Bill Tacker. First, I always felt rushed when I called the dealership, and during one particular call, while discussing the details of the sale, the associate actually had the audacity to tell me that I needed to hurry up and make up my mind about buying the vehicle, and that over the 15 minutes that he had spent on the phone with me, he could have "sold 1 or 2 other vehicles." He was basically telling me that I needed to commit to buying the car right then and there, or stop wasting his time. Wow. This same associate proceeded to rush me off the phone several other times, too, and frequently left me hanging when I asked him a question, apparently because the question wasn't worth his time. Once things finally got rolling, there were frequent miscommunications regarding paperwork and timelines, and ultimately, due to a significant oversight by the dealership, the pickup/transport service I had booked arrived to pick up the car before it had been properly authorized to be released. The sales associate at McGrath proceeded to call me numerous times while I was at work, treating patients at a university hospital, and left a series of progressively more exasperated voicemails saying such things as "you need to hurry up and return my call," "we can't do anything until you take care of things on your end," and finally, "I just really want to get this sale done and be finished with this." Rather than acknowledge that mistake had been made on their end, or respect the fact that I had previously told them that I work at a hospital and am unable to take phone calls during the day, I was accused of handling the situation irresponsibly. Finally, to add insult to injury, the company forgot to send me the documentation for the car, and I had to call to ask for it to be mailed to me. In short, I really can't imagine having a more frustrating experience while trying to buy a used car while concurrently relocating, especially when considering that was in the market for a Lexus. I realize that I made a number of mistakes during the process, too, but there's really no justification for bullying a would-be customer into buying a car, rushing negotiations, and basically discarding any semblance of customer-centered business. Regarding the sales associates I worked with, Sean was the one who handled most of the early calls, and though he was unaccommodating and irritable at first, he was quite responsive towards the end, and went so far as to issue a mild apology when I called to request the documents, and told him about my frustrating experience. Bill Tacker, on the other hand, was incredibly rude throughout the process. Had I not waited until a few weeks before moving to address the issue of buying a car (which, I admit, is completely my fault), and had I not been set on buying a specific car, in a specific color, with specific features, etc. that was only available at a handful of dealerships at the time, I would have walked away from McGrath Lexus of Chicago in a heartbeat after only my second call to them, given how I was treated. However, given that I didn't have much wiggle room to make alternate accommodations, I thought the best I could do was to leave an honest review of my experience to help guide future potential customers. Please take this review into account when deciding whether or not to give McGrath your business. More

I have purchsed 3 cars with McGrath Lexus over the years. Sharon Gale is great. She along with Mike Tumilty and Mark McLawhorn are the reasons why I keep coming back. Mike Tumilty understands my preferenc Sharon Gale is great. She along with Mike Tumilty and Mark McLawhorn are the reasons why I keep coming back. Mike Tumilty understands my preferences and is always willing to work with me. Also he is so knowledgable with the applications on he Lexus he always takes the time to make sure my data information is transferred over to my new cars and that I understand the features. In fact I waited until he came back from being off a few days before I went into the dealership because he is "my sales guy". Mark is fabulous in arranging someone to up up my car and arrange and over see my service. This feature is very important to me and something I brag about to all that will hear my praises about McGrath Lexus. Additionally, Mike Kozeluh was also great and patient as he finalized my paperwork. I feel everyone takes that extra step to ensure that when you leave there you think about that experience positively throughout your day and the weeks ahead. There is a great group there. Thanks Team Lexus. Sincerely, Alicia Garcia-Abner More

Heather was very helpful in not only helping me narrow down which model I wanted but in helping me get the exact colors an features I preferred. She was patient and very friendly. down which model I wanted but in helping me get the exact colors an features I preferred. She was patient and very friendly. More

Yes I would recommend this dealership because I had a great experience recently when I bought my new Lexus with the whole staff. Especially Julie Hill, our salesperson. Julie is the best salesperson be great experience recently when I bought my new Lexus with the whole staff. Especially Julie Hill, our salesperson. Julie is the best salesperson because she is very respectful and patient. Thank you Julie for being patient with us in making the right decision. She also TAKES THE TIME to explain and compare car descriptions to help you make the right choice when buying your car. She is very welcoming and easy to talk to. She treated us like family. Julie you made our experience smooth and did not feel pressured in buying our new car...I really appreciate that! I would definitely reccomend Julie Hill if you want to buy a new car. She is the best in what she does. THANK YOU JULIE! More

I recently bought a 2010 RX 350...Anthony was taking care of me. He was patient with me, answering my questions, and treated me as if I was buying a new car. I will definitely be referring others to Anthon of me. He was patient with me, answering my questions, and treated me as if I was buying a new car. I will definitely be referring others to Anthony Swanke and McGrath. More

Very positive experience in buying a car. Gary Sowell was the saleman and he was first class. Very helpful and accomodating. The car was exactly what I was looking for. the saleman and he was first class. Very helpful and accomodating. The car was exactly what I was looking for. More

Mike LaGiglio was extremely helpful in assisting me in making my decision to purchase my first Lexus. Not only was he friendly and accomodating to my needs, he was also knowledgeable and answered all of making my decision to purchase my first Lexus. Not only was he friendly and accomodating to my needs, he was also knowledgeable and answered all of my questions or insured that my questions were answered. A customer cannot really ask for more than that when it comes to customer service. He was attentive and not only showed me the vehicle but also the showed me around the facilities, which are impressive. Mike is the kind of salesperson to whom I would be comfortable referring friends and family and that says a lot. A good salesman can close a deal, but a great salesman can get you to come back. I am excited to continue to use McGrath Lexus for my ongoing service needs to my Lexus and am pleased to send friends and family. In addition to Mr. LaGiglio, the manager and financial advisor who walked me through the documentation were outstanding. I am truly pleased with my overall experience from start to finish. More

I had the privilege to work with Mr. Sean Shumpert purchasing a ussd Lexus. My experience was great. He was very helpful and attentive. He answered all my questions and concerns about the SUV, Warrant purchasing a ussd Lexus. My experience was great. He was very helpful and attentive. He answered all my questions and concerns about the SUV, Warranty, price, etc. I highly recommend Mr. Shumpert and this dealer. So far it's been a great experience. Everyone was helpful and professional. More

Thank you for great job!! Without Julie, I don't think Thank you for great job!! Without Julie, I don't think we could buy the car at the time. She did very hard work for us to make the deal work. She was Thank you for great job!! Without Julie, I don't think we could buy the car at the time. She did very hard work for us to make the deal work. She was very friendly for my baby also. I am so happy to drive brand new Lexus. More