McGrath Lexus of Chicago

I have to say I was expecting the usual fake Mr.Nice Guy when I met Bill. I was suprised by his approach and willingness to take us to the lot on North Ave. for a Kia!! He was patient and kind and went the when I met Bill. I was suprised by his approach and willingness to take us to the lot on North Ave. for a Kia!! He was patient and kind and went the extra mile so to speak to help point out features in the car and answer questions my boyfriend had about the car. I was extremely anxious about the purchase for many reasons,and was really suprised that a high end car dealership treated me as if I were purchasing a Lexus instead of the cute Kia Soul I am so happy with. Thanks to your salesman s "real" Mr Nice Guy personality and ease with us....and the friendliness of the rest of the staff...I am going to recommend McGrath Lexus of Chicago... Thank you for everything Sincerely Diane Fay More

I haven't bought a car in over 10 years and I was a little apprenhensive about the process! The team made me feel very comfortable. Anthony was extremely helpful in walking me through the whole proce little apprenhensive about the process! The team made me feel very comfortable. Anthony was extremely helpful in walking me through the whole process. He showed me around the dealership - where to come for service, the best times etc. I will definitely have to get there for a muffin Monday! :) Jeff and Frank did a great job too! Jeff programmed my mobile to bluetooth and Frank put together a financing option that worked for me. The whole team was extremely friendly and customer-focused. Thanks for making the experience wonderful! More

This was the best car buying experience I have ever had. Tony was great at meeting my needs with out any hassle or trying to change my expectations. He was all about making me happy. This is my second car h Tony was great at meeting my needs with out any hassle or trying to change my expectations. He was all about making me happy. This is my second car here and would buy here again and in the future purchases my wifes lexus here instead of another dealership. I don't want to forget the outstanding customer service and comfortable feeling I received from Heather and Nick they made the delivery process so unbelievable. And all Heathers work to make the deal for me with the help of Tony. Everyone at McGrath were on their game. Thanks More

I was looking for a new car and Julie Hill was my salesperson. She was really friendly and helpful, but my initial visit took forever. She was juggling multiple customers and I don't feel like I wa salesperson. She was really friendly and helpful, but my initial visit took forever. She was juggling multiple customers and I don't feel like I was receiving the personal attention i deserved. She had a customer emailing her and another one who came by while I was there. I felt like she was knowledgeable and friendly, but she easily got distracted answering her other customer's questions and not focusing on me, who was physically in front of her desk. After purchasing the car, Julie remains to be very helpful and is great with following up. McGrath Chicago as a whole gives great customer service. Thank you! More

Professional and knowledgeable staff they paid attention to all of my concerns Mike made sure that i was comfortable and well hydrated.i did come in to purchase to all of my concerns Mike made sure that i was comfortable and well hydrated.i did come in to purchase More

My wife and I came in and bought a beautiful CPO Lexus RX. Mike LaGiglio was great at helping us narrow our search and being an advocate in getting the best deal possible. Nick Novelli did a tremendo RX. Mike LaGiglio was great at helping us narrow our search and being an advocate in getting the best deal possible. Nick Novelli did a tremendous job of teaching my wife and I (who aren't too technologically proficient) how to navigate all the bells and whistles of the car. The best part is that Nick was super patient and thorough in all of his explanations. The Campions Chicago, IL More

Everybody is great at this place! They're all friendly, knowledgeable, courteous. They are in the service business and they act like it. I would not consider doing business anyplace else. knowledgeable, courteous. They are in the service business and they act like it. I would not consider doing business anyplace else. More

I have enjoyed this dealership (McGrath Lexus) for many I have enjoyed this dealership (McGrath Lexus) for many years. The location is perfect for me plus the showroom and waiting areas are outstandi I have enjoyed this dealership (McGrath Lexus) for many years. The location is perfect for me plus the showroom and waiting areas are outstanding. The most important ingredients though, are the personal touch and friendly, helpful attitudes of the staff. The person who stands out in my mind is Julie Hill. She has helped me with my Lexus purchases and has answered all questions that I have had about my wonderful autos. Sincerely, Jean Ann Becker, Lexus Owner and Devoted Customer More

From the time we arrived at the dealership to the time we drove out with our newly-purchased Lexus Rx350, the employees and staff we had contact with were all very courteous and friendly, from the technician drove out with our newly-purchased Lexus Rx350, the employees and staff we had contact with were all very courteous and friendly, from the technician who prepped our vehicle, to the sales people, to the Financial Services Manager. Gary Sowell, the sales person assigned to us, was very knowledgeable, answered all our questions and concerns, and stayed with us through the entire process. We would not hesitate to recommend this dealership to friends. Excellent customer service!!! More

Salesman and finance weren't communicating. Salesman agreed to only run credit once and with Lexus. And when I got upstairs, fiance ran it 3 times with others lenders. His response to that was, "I agreed to only run credit once and with Lexus. And when I got upstairs, fiance ran it 3 times with others lenders. His response to that was, "I didn't know. No one told me." Another thing, once we knew we wanted the car we saw and test drove, Sales Manager insisted price was no less than $14900.00 but I was looking at your internet ad that it was on sale for $12900.00! You eventually brought it to your internet ad price but it was a negotiation struggle. That I didn't understand. Everyone is nice and friendly. I would recommend your dealer for a great car and the car wash incentive. Sharon is great by the way! More