McGrath Lexus of Chicago

im very happy and satisfied with the respect and concern that steve stover always presents me with when i call him . i would recomend him highly to a friend at any time. mark mclaehorn is very into the cust that steve stover always presents me with when i call him . i would recomend him highly to a friend at any time. mark mclaehorn is very into the customers concerns with their automobiles problems. he is there to get the job done. im hoping in the future and the ecomony i will be able to purchase another lexus. , thank you, michele deprizio More

I thought my time and money were well spent here. Dave Nelson and Doug Bell made my whole transaction smooth and efficient. Informative, thorough, handled everything to make my car street legal and follo Nelson and Doug Bell made my whole transaction smooth and efficient. Informative, thorough, handled everything to make my car street legal and followed me through rush hour traffic in the rain to get my new wheels home. I have some friends who own Lexus cars, and their experiences were something of an influence for me. I had some doubts about their high praise of their Lexus dealer before, but it looks like I'll be joining that chorus. More

i just wanted to say gary sowell and doug bell was just wonderful and great they went beyond and ABOVE TO GET ME IN A LEXUS AND FINANCE PRECIATE THEM SO MUCH FOR WHAT THEY HAVE DONE AND THE OPPURTUNITY THA wonderful and great they went beyond and ABOVE TO GET ME IN A LEXUS AND FINANCE PRECIATE THEM SO MUCH FOR WHAT THEY HAVE DONE AND THE OPPURTUNITY THAT WILL HELP MY FUTURE, EVEN WHEN I FELT IT WAS GOING TO NOT HAPPEN THEY REASSURED ME AND THEY PULL IT THROUGH FOR ME. I AM GRATEFUL FOR THAT. YES I WOULD RECOMMEND ANYONE TO MCGRATH LEXUS OF CHICAGO ESPECIALLY TO SEE THOSE 2 GENTLEMAN SO WITH THAT BEING SAID WILL SEE MCGRATH LEXUS IN ABOUT 2 YEARS. THANKS MUCH, GARY SOWELL DOUG BELL More

The entire staff was top notch. Mike LaGiglio returned my initial phone call immediately and came in on his day off to show me some cars. He was truly an exceptional sales person and very helpful. Nick my initial phone call immediately and came in on his day off to show me some cars. He was truly an exceptional sales person and very helpful. Nick Novelli went over everything in and outside the car and made sure I could operate the technical things. Rick Guzman was extremely courteous and conscientious when putting together my loan. Everyone really emphasized that if I ever need anything at all -- please do not hesitate to call. It was the most pleasant and quality experience I have ever had purchasing a car. Thanks to all! :) Jaclene Tetzlaff I also met briefly with Mike's sales manager, but I don't see his name on the above list. He was also very nice. More

Where do I begin? Everyone from Julie, Doug, Tony, Nick,and Mike Jr., exceeded every definition of excellence. Words don't exist that describe my appreciation. I will forever be grateful for having th Nick,and Mike Jr., exceeded every definition of excellence. Words don't exist that describe my appreciation. I will forever be grateful for having these individuals on my team. I have been a Lexus girl since 2004 and have purchases 4+ vehicles and have referred countless others. Why…because I believe in Lexus as a brand and as a standard of life. Thanks again for everything..... More

The whole staff made me feel welcomed. At no point did i feel uncomfortable at McGrath Lexus of Chicago. Mike really was patient and knowledgeable. feel uncomfortable at McGrath Lexus of Chicago. Mike really was patient and knowledgeable. More

As far as salesmanship and customer service, Austin was great. He was upfront and honest and in turn sent me pictures of the car and it's condition (with a scratch) before my wife took the train from St. L great. He was upfront and honest and in turn sent me pictures of the car and it's condition (with a scratch) before my wife took the train from St. Louis. Picking her up from the train stating was an added plus as well. The issue was at closing and the lack of communication. We submitted a cashiers check in the amount of $17,000 and were going to place the balance on AX only to find out this was unacceptable. It was stated to my wife by Brian in financing this was explained to me before hand in our prior conversation. This was not the case at all, in fact he was happy to take my credit card information to place a hold on the card and based on that procedure we felt we could charge the remaining $700+ on the card. Luckily my wife happen to have a check with her and now we are having to make adjustments to cover the situation. I did speak with a couple of people but do not feel anyone really cares after the sale. More

I live in Des moines Iowa and was thinking about trading up to a R350 for a couple of weeks. I wanted a certified pre-owned vehicle and the local lexus dealership did not have the car I wanted. I was travel up to a R350 for a couple of weeks. I wanted a certified pre-owned vehicle and the local lexus dealership did not have the car I wanted. I was traveling to Chicago to see my sister and researched the inventory and dealer locations in the area. I called a dealership in Naperville and scheduled an appointment to drive a black SUV. The appointment was a horrible experience. The salesman was immediately dissmissing and rude. I don't know if it was because I was a woman or he didn't believe I was a serious buyer or both. When I inquired about any possible wiggle room on the price, he rather curtly and with a smirk replied, " there isn't any. These cars sell for list price. And when I asked him to see what I might be offered for my vehicle he said "why bother if you don't plan on buying this car today?" I cut the conversation short and left the dealership. The next day I contacted the Megrath dealership in Chicago. The experience couldn't have been more different than what I encountered in Napperville. Jack was friendly and professional on the phone and greeted me with a warm genuous smile and a firm handshake upon my arrival the next day. He showed me a car that was the color I wanted with all the features I said I wanted. I was sold!! We negoiated a great deal which both the dealership and I were happy. Jack and every other person I encountered during the buying process made the experience a total pleasure. I left that day a happy and satisified customer. My sister was so impressed she has decided to trade her car for an RX350 as well. My only regret is that I won't be able to give my servicing business to Megrath....but I might stop in for that free car wash when visiting my sister. More

Both sales men were polite, accommodating and professional. They were eager to please and not pushy which I truly appreciated. I would highly recommend them to family and friends. Maureen Boy professional. They were eager to please and not pushy which I truly appreciated. I would highly recommend them to family and friends. Maureen Boychuck More

Salesman, Kurkov, was very attentive to all spacifics of the type of auto I was interested in. He allowed me to test drive the vehile I was most interest in. He did research on the vehicle history and cop the type of auto I was interested in. He allowed me to test drive the vehile I was most interest in. He did research on the vehicle history and copied results for me. He was understanding and listened to my reasons for trading in my vehicle. He was very respectful. More