McGrath Lexus of Chicago

Thank you to Heather O'Malley and the staff at McGrath Lexus for making my car buying experience easy. She was extremely patient with us throughout the entire process from start to finish. I'm so glad we Lexus for making my car buying experience easy. She was extremely patient with us throughout the entire process from start to finish. I'm so glad we decided on buying a Lexus and meeting Heather. I highly recommend you call her first before going anywhere else. Again, thank you! More

Heather is the definition of a true professional. She takes the time to actually see what her customers are looking for and goes above and beyond the call of duty to make sure their needs and wants are o takes the time to actually see what her customers are looking for and goes above and beyond the call of duty to make sure their needs and wants are obtained. More

I purchased my car back in June from Heather O'Malley at McGrath Lexus of Chicago. I would like to highly recommend her, the staff and the management team who have gone above and beyond from the moment I wa McGrath Lexus of Chicago. I would like to highly recommend her, the staff and the management team who have gone above and beyond from the moment I walked in the door until today; from my occasional visits to the car wash or for regular maintenance, Heather O'Malley, Mike Tumilty, Andy Pak are always so extremely helpful. They are always available to say hello and ask about how I'm doing. I would not trade this service experience for any other dealership. Good job everyone! Look forward to seeing you soon. More

Mike Lagiglio's service was above and beyond. I flew in from Kentucky to look at a pre-owned LS. Mike personally picked me up from the airport and had the car ready for my arrival. He had already checked from Kentucky to look at a pre-owned LS. Mike personally picked me up from the airport and had the car ready for my arrival. He had already checked the car out to make sure that I wouldn't be disappointed with the condition of the vehicle. It was everything he said it was, he even checked to see if the vehicle had both original keys! We went on the test drive, including a short stint on the highway and return by way of the city streets. Mike was quiet during the test drive, yet responsive to my questions, a perfect environment (no distractions) to let me decide how I liked the car. The car drove beautifully. Upon returning, Mike set me up at a work station so that I could check on a few work items while I waited to finalize the sale. Once the papers were signed, he took me back out to the vehicle and took the time to show me how to quickly program the electronics (GPS, aircon, radio) to help me get back home. He also gave me some bottled water for the drive. From the pick-up from the airport to saying good-bye, the entire process was professional and seamless. Not a typical car buying experience. As for the dealership itself, the vehicle I chose was a hard to find, "Ultra" model. They had 3 (!) available with different colors/year/mileage. The business office was efficient, professional and honest. More

This is my third Lexus from McGrath. That speaks for itself. They are great. To Julie, Nick and Rick I say a big thank you. itself. They are great. To Julie, Nick and Rick I say a big thank you. More

Mike was very helpful. I live out of state, and he made sure everything happened in a timely manner so that I would have my new (used) Lexus RX350 as soon as possible. I will definitely recommend him, and sure everything happened in a timely manner so that I would have my new (used) Lexus RX350 as soon as possible. I will definitely recommend him, and McGrath Lexus to anyone who will listen. Thank you for everything! More

Heather O'Malley was the best car sales person I have ever come across. She was direct, firm but always open minded and polite. She responded to market pressure but always put the quality of her product ever come across. She was direct, firm but always open minded and polite. She responded to market pressure but always put the quality of her product first. She is an asset to Lexus. I visited three other Lexus dealerships before deciding on McGrath of Chicago only due to Heather's handling of our possible purchase. More

Excellent customer service, straight to the point,a nd very helpful in explaining everything. Did not waste my time an make me sit for long hours. Sales/ Julie great carring personality with exceptiona very helpful in explaining everything. Did not waste my time an make me sit for long hours. Sales/ Julie great carring personality with exceptional customer service. Fin/ Frank excelletn in explaing everything in detaqil with making sur epayment were te best with also offering me a extended warrenty and again exceptional customer service. More

Exellent ,profesional, helpful,and generous people will definatly recomend. Thanks very much.I had a tour of whole facility which was very clean and very impressive, will come back or send anyone looking f definatly recomend. Thanks very much.I had a tour of whole facility which was very clean and very impressive, will come back or send anyone looking for a Lexus. More

I began my car search while living in Cleveland. Julie was helpful long before I actually arrived to Chicago to discuss buying the RX350. From the moment I walked into the dealership, she listened to the was helpful long before I actually arrived to Chicago to discuss buying the RX350. From the moment I walked into the dealership, she listened to the concerns my husband and I had and did everything she could to ease them. As I waited for my car to arrive, she made it a point that I was not in a difficult situation without a vehicle, and helped to arrange for a loaner until my car arrived. Even after I picked up my new RX350, I realized that I forgot an item in the loaner and she began assisting my from home while on her vacation so that I could regain my item. Nick was fabulous! He was very friendly and very knowledgeable regarding the RX350. Even on a very busy Saturday, he took all the time needed to make sure that I knew how to take full advantage of me vehicle. Though the parking lot was packed, Nick was able to maneuver us outside so that I could correctly program my new car & understand its features. He was great! More