McGrath Lexus of Chicago

I had a great experience at McGrath. They were willing to work with me and more importantly, Mike LaGiglio was kind, respectful and overall a great guy to work with. I'd recommend McGrath to others. to work with me and more importantly, Mike LaGiglio was kind, respectful and overall a great guy to work with. I'd recommend McGrath to others. More

I had no idea what I wanted to buy. I just knew that my car was ready for the car cemetery. It was pure luck that I found out about Mike LaGiglio in the first place. We live in the city not too far from car was ready for the car cemetery. It was pure luck that I found out about Mike LaGiglio in the first place. We live in the city not too far from the dealership, so one day while doing errands with my mom and my sister who told me about Mike, we decided to stop in to meet him at McGrath Lexus on Division and Elston. I had never been in a car dealership showroom before, and I had no expectations. The showroom was brimming with so many amenities I forgot where I was for a brief moment. We were fortunate too that Mike had some time to show us some beautiful used Lexus sedans that afternoon. It was then that I realized that the Lexus was too much car for me, so Mike showed me a Toyota Matrix that was more up my alley. I was tempted, but not convinced. I had a lot of homework to do after that initial meeting, but I also knew that I had met someone who I could trust. In the meantime, I visited the Chicago car show where I was able to whittle my choices down to a few cars that I liked. I have to say that Mike took his time getting to know me and he was extremely patient with me as I muddled through trying to figure out what I wanted. He seemed to have a sixth sense about what I might be looking for. Mike followed up and called me to let me know he didn't forget about me and that he would keep in touch. I did a lot of research online and was leaning heavily toward a Toyota. A few weeks later, I got another call from Mike. He wasn't sure, but he thought I might be interested in a 2012 Toyota Corolla trade-in that had just arrived. The universe must have been telling me to buy that car because my old car just conked out on me completely. It would not start. It sat in the garage for two days. I had no choice. My sister and her husband came with me to see Mike's Toyota. I took one look at this beauty and I knew it was My Car. Thank you, Mike (and, of course, Matt and Doug). You made it easy for me. I'm a very happy McGrath customer. The bacon doughnut wasn't bad either. More

It's because of these 4 employees that we want to give a rave review. Jodi GAITENS for the past 5 years has been our service person always making it so easy for us that we would never go anywhere els give a rave review. Jodi GAITENS for the past 5 years has been our service person always making it so easy for us that we would never go anywhere else! She even made it easy to buy a car by introducing us to Anthony Swanke. He was the perfect salesman for us. Not pushy, an innate ability to guide us in the right direction once he LISTENED to us and understood what we needed. maria TITOVA was the best too. She put forth so much effort and patience in explaining to me the map/menu. I kept asking her to repeat etc. she was amazing. Frank Cowan another employee stayed way after hours Thursday evening. Never rushed us. Many compliments to McGrath Lexus More

I was interested in buying a Lexus, and had seen the CT200h at the auto show. There is a Lexus dealer near my home, and McGrath was near my office. I stopped by McGrath on my way home one day and met CT200h at the auto show. There is a Lexus dealer near my home, and McGrath was near my office. I stopped by McGrath on my way home one day and met Heather. She was very friendly, and was willing to listen to me talk about my concerns and desires. Without pushing me in any particular direction, she was willing to let me take the lead on what I wanted, and then provided me with options that met my needs. When I finally took a test drive, we came back and started to negotiate price and features. She was very willing to help me get what I wanted at the price I wanted. She worked hard with me to get her sales manager to agree to the price that I wanted and value for my trade in. We even walked around the car, and she took care of getting it polished and fixed so that it was just the car I could be proud of. Even after the sale, she was very willing to address any concerns that I had and make things right. This was certainly not the first car that I've bought, but this was one of the best buying experiences that I have ever had. Thank you very much, Heather. I will certainly refer my friends to you and McGrath. More

I live very close to this dealership, so came to McGrath Lexus of Chicago out of convenience. I was thoroughly impressed with my service. Since I had researched a particular vehicle of interest prior to m Lexus of Chicago out of convenience. I was thoroughly impressed with my service. Since I had researched a particular vehicle of interest prior to my arrival, I knew what vehicle I wanted to see, and they were very prompt in retrieving the exact vehicle, and we were on the road test-driving in a matter of minutes. The sales people are very knowledgable about their vehicles and NOT pushy. Despite my coming to the dealership later in the day, close to closing time, all the folks I dealt with there were very patient with me and prepared my vehicle thoroughly, and never acted rushed to go home. I would recommend McGrath. More

I have been a loyal customer of McGrath Lexus of Chicago for many years. Julie has always been prompt, courteous, and knowledgeable. I stand by Lexus as a brand and as an organization that always puts my ne for many years. Julie has always been prompt, courteous, and knowledgeable. I stand by Lexus as a brand and as an organization that always puts my needs 1st. With countless referrals and unmatched customer satisfaction, I plan to continue to conduct business with McGrath for many years to come. More

Bought a used LS430..overall experience was great. Working with Mike L. was painless. Settled on a price car was prepped and on the road in no time. I would recommend this dealership to anyone...GM of Working with Mike L. was painless. Settled on a price car was prepped and on the road in no time. I would recommend this dealership to anyone...GM of dealership thanked me for my business..nice touch! More

I have purchased three Lexus vehicle two with McGrath and one else where. Julie Hill has sold me my last two cars. I first had a Lexus GS than my latest car is the Lexus RX 350. I love the service I get one else where. Julie Hill has sold me my last two cars. I first had a Lexus GS than my latest car is the Lexus RX 350. I love the service I get from McGrath. Julie is like family to us. My son was four when we first came to McGrath and Julie was always very nice to him. The service department is also very nice. I m sure my next car will be a Lexus as well. More

Julie is very professional and helpful. I have dealt with her 3 times in the past when she sold me 3 cars. Great service from Julie. her 3 times in the past when she sold me 3 cars. Great service from Julie. More

My experience at McGrath Lexus Chicago was really quite pleasant. It has been awhile since we have bought a new car. Not knowing how the process would go, I felt like I was truly in the hands of profession pleasant. It has been awhile since we have bought a new car. Not knowing how the process would go, I felt like I was truly in the hands of professionals. The overall customer service made us feel relaxed and comfortable. Our sales person Julie felt like a partner that advocated for us. In the end we were introduced to Nick Novelli, the delivery specialist, whom after we finalized the details of the purchase begin to walk us thru all of the every day functions of our new car, and there are a lot. Nick was very knowledgeable and went slow enough for my wife and I to understand everything. We would recommend them. Don't know how soon we will be buying another new car but this experience will make us come back sooner. More