McGrath Lexus of Chicago

I purchased a Lexus LX570 from this dealership and have got to share that I was absolutely blown away. Each person I encountered truly embraced providing exceptional customer service and an exceptional cus got to share that I was absolutely blown away. Each person I encountered truly embraced providing exceptional customer service and an exceptional customer experience. It began in sales with Gary Sowell, who was courteous, professional and honest. He allowed me the space to make my choice and offered helpful suggestions. And, this continued when I met Matt Fenton, the Pre-Owned Sales Manager who was forthright, willing and generous beyond expectation. He addressed all of my concerns prior to them even being expressed. How cool is that? My experience ended with Rick Guzman, the Finance Manager who was clear, concise and truly had my best interest at heart. I walked into his office with financing already secured from another lender and he simply requested the opportunity to provide a better deal. Thank goodness I accepted as his offer was considerably better than the "great deal" I walked in with. This was fantastic and I highly recommend this dealership and this team of individuals. More

Julie Hill's professional and pursuit of excellence resonates with me. That happens to be reason that I have purchased 2 vehicles from this salesperson. I am very pleased with her and all McGrath's sta resonates with me. That happens to be reason that I have purchased 2 vehicles from this salesperson. I am very pleased with her and all McGrath's staff that I deal with when there. These encounters are what will make me continue to buy my cars from her and the dealership. Thanks So Much. More

Jeff Riordan and Curtis Jones were amazing!!!! Would strongly recommend both of them!!! The finance staff was horrible! One day we had an appointment to purchase the vehicle and none of them showed strongly recommend both of them!!! The finance staff was horrible! One day we had an appointment to purchase the vehicle and none of them showed up. When we did connect, they could not answer our questions. I think they make the sales force have to work harder. More

From the moment I walked into McGrath Lexus of Chicago, I knew I was in a top notch dealership. The staff was extreamly friendly and knowledgable as I walked the showroom floor. Once I pin-poined the vechica knew I was in a top notch dealership. The staff was extreamly friendly and knowledgable as I walked the showroom floor. Once I pin-poined the vechical I was most interest in, I began to work with David Kay. I found David to be extreamly knowledgable about the various cars on the floor. He was helpful in making sure the car I was interested in would be the one that would be the best fit for my needs. After making my selection, I took some time to explore other options, the whole time David was patient, pofessional and would check in periodically from time to time with me (not like most car sales folks who can be somewhat overbairing). Once I decided the Lexus was the best car for me, David and was respectful and made the entire negotiating process fun, which is honestly the first time I would ever describe the process of buying a car. Once the deal was done, I worked with Jeff Riordan who was a Vehical Delivery Specialist. Jeff reviewed all of the "cool" features that came equiped with my car. He set-up all of the various customized options with me and made sure that I was following the entire time. We also reviewed some additional options that I would be able to purchase for the car which will help ensure I properly protect and car for my new purchase. Jeff was extreamly knowledgable about the car and its features, without his help in learning the car, I am sure I would haven't ever known half of the really cool things my new car is able to do. Jeff provided me with his card and offered to be available if I should ever have any questions about the car. Jeff really solidified that I made the right decision with the car I selected, his passion for Lexus is contagous and really shows when you work with him. Overall, I would give my experience an A++ with McGrath Lexus of Chicago. These folks are TOP NOTCH and would highly recommend you check them out, I promise you will not be disappointed. Great group of people! More

Julie is always great to work with when making the decision to purchase a new car. One of her best attributes is that she is so personable and makes what can be a painful experience (purchasing a car) decision to purchase a new car. One of her best attributes is that she is so personable and makes what can be a painful experience (purchasing a car) enjoyable. I have recommended her to other friends/colleagues and will continue to do so. More

I have experienced great success at this dealer with Julie Hill. She is the best. She is an outstanding salesperson who gets the job done! Julie Hill. She is the best. She is an outstanding salesperson who gets the job done! More

Efficient transaction, got exactly what we were looking for. Julie was friendly and helped us to get the car we wanted with a trade in. for. Julie was friendly and helped us to get the car we wanted with a trade in. More

Overall a good dealer to work with. I did a lot of research and feel that I got a fair price. The physical dealership is great. Complimentary coffee, internet, shoeshines. There is a cafe and a pra research and feel that I got a fair price. The physical dealership is great. Complimentary coffee, internet, shoeshines. There is a cafe and a practice putting green. A great place to wait while getting your oil changed. More

We bought a Lexus IS250 even though we came for a different car. It was a pleasure working with you guys. Good service and good people and follow up. Good selection. different car. It was a pleasure working with you guys. Good service and good people and follow up. Good selection. More

Everyone was very polite and accommodating. The service delivery was outstanding, and Nick Norelli made sure that I knew about every button and whistle. Bill Tacker did a great job finding my car for me. delivery was outstanding, and Nick Norelli made sure that I knew about every button and whistle. Bill Tacker did a great job finding my car for me. Vicki Collins More