McGrath Lexus of Chicago

Received a letter that I could turn in my lease early for a new lease at the dealership. Paid my bill for the month, and ended up leasing a new car the very next day. Before I signed the paperwork, I asked t a new lease at the dealership. Paid my bill for the month, and ended up leasing a new car the very next day. Before I signed the paperwork, I asked the team to ENSURE me that I would get a refund on that full monthly payment just made. They assured me I absolutely would, gave me a card for someone who would personally ensure that refund was received. 2 months have gone by, all they have done is given me the phone number to Lexus Financial and told me there is nothing they could really do on their end. Finally got a hold of Lexus Financial who told me the dealership took my payment, applied it towards THEIR payoff. Now dealership is MIA, not returning calls/emails about this issue. I also drove off the lot with an empty gas tank, a maintenance light on (had to get serviced the same week I leased it), and a second key that didn't work. They are great until you sign and they get the sale, and then they dismiss you completely. Still waiting on my refund. More

They have always taken good care of me and my darling IS250 stick! Thank you for your service IS250 stick! Thank you for your service More

This is my sixth Lexus SUV. They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust Andy. More

We have had extremely pleasant experiences with the service department Tony is professional, welcoming & very personable adding to our positive experience. No job or problem is too small. Tony will service department Tony is professional, welcoming & very personable adding to our positive experience. No job or problem is too small. Tony will address the problem with a smile More

Karyna is super friendly, patient and efficient in our car buying and trade-in process. Noah in finance and his manager made the whole finance process painless too. It is rare to have a dealer so well-run car buying and trade-in process. Noah in finance and his manager made the whole finance process painless too. It is rare to have a dealer so well-run and collaborated well among various departments. More

The advisors are very good in letting you know what is going on and how much it is going to cost. The atmosphere is awesome especially the room with the fireplace! going on and how much it is going to cost. The atmosphere is awesome especially the room with the fireplace! More

McGrath is a quality dealership with excellent customer service and performance based auto care professionals. service and performance based auto care professionals. More

Always meticulous and professional Couldn’t be any happier with their technicians and customer service This is what excellent service is supposed to be!! happier with their technicians and customer service This is what excellent service is supposed to be!! More

It was my pleasure being at this dealer. This is my second time buying new car in 3 years. Saleswoman was great and she had answer to all my question. Very professional. 2h being at the deal This is my second time buying new car in 3 years. Saleswoman was great and she had answer to all my question. Very professional. 2h being at the dealer didn't feel all day. Special treatment from the guy who show us all the new feature was great. Overall very satisfied and I be back (Arnold's quote) Mike McGrath you have a great people and great service. More