McGrath Lexus of Chicago

Shawn and Rick were awesome. Being time conciious, I truly appreciate their expediency in that we were able to get the car selected, price negotiated and loan finalized expeditiously and fairly and with truly appreciate their expediency in that we were able to get the car selected, price negotiated and loan finalized expeditiously and fairly and within my expected price range. Nick's personalized delivery was detailed, clear and really "sold" me on the fact that my car was perfect for me. However, what impressed me the most was how they handled a detailing issue. I noticed a missed spot on the console while the business manager Rick was near by. He heard my comment and continued with what he was doing. Later during the delivery Nick noticed the same and apologized saying the current level of detailing was unacceptable and asked if I had time to wait or could return. As we were speaking Rick walked up with the GM Sharon who expressed the same concerns regarding the quality. When I returned for the detailing the next day, I was greeted by Sharon, Shawn and Nick (who offered lunch)... within 30 minutes the detaining was complete and I was on my way. Great team and customer service. More

Everyone at Lexus is super customer service conscious and personable and very unlike your typical car dealership cheese ball sales guy try to outsmart you. Nick is the BEST. Showed me everything about the personable and very unlike your typical car dealership cheese ball sales guy try to outsmart you. Nick is the BEST. Showed me everything about the car. Was cool to talk to and went the extra mile to take care of me. More

Great friendly service. Very professional low pressure. Great selection of CPO cars. We were able to test drive a couple of cars and finalize the purchase in two hours.. Great selection of CPO cars. We were able to test drive a couple of cars and finalize the purchase in two hours.. More

After researching and talking with several area dealerships, McGrath Lexus of Chicago quickly and clearly became the dealership I wanted to work with. They were immediately responsive to my reques dealerships, McGrath Lexus of Chicago quickly and clearly became the dealership I wanted to work with. They were immediately responsive to my requests, took the time to clearly understand what my needs and desires were, and then delivered on those with both exceptional service and competitive pricing. Too many times buying a new car can make you feel uncomfortable. McGrath Lexus of Chicago is so clear, direct, and desiring of winning your business that I know that I will not need to waste my time looking anywhere else when I buy future cars. I'm sold! Todd Wright, CEO-Blueleaf Lending & Co-CEO Midwest Community Bank More

I wanted to buy another Lexus after my previous 2004 I wanted to buy another Lexus after my previous 2004 Lexus Rx 330 started giving me trouble, around the 112,000 mile mark. I bought it certified use I wanted to buy another Lexus after my previous 2004 Lexus Rx 330 started giving me trouble, around the 112,000 mile mark. I bought it certified used, I had it for six years and loved my experience overall. I came to McGrath Lexus dealership in Chicago just to search, however working with Dave Nelson I got a great deal on a newer model 2010 Rx 350. My credit wasn't the best but Frank Cowen helped me get a decent A.P.R rate. I would highly recommend this dealership for anyone who is like me, looking to upgrade their Lexus or looking to purchase their very first. I must add I went to several different Lexus dealership, some salesmen where not personable, very cheesy and lazy. With Dave there was no pressure to buy, we went through a few models old and new ,price options, features. We looked up cars on the computer then we walked out to see them. It took me about two days to make my decision I am very happy with my selection. More

After going to several different car dealerships and then finally ending up at Mcgrath Lexus of Chicago, I immediately regretted not coming here to begin with. Upon entering the dealership I was given a war finally ending up at Mcgrath Lexus of Chicago, I immediately regretted not coming here to begin with. Upon entering the dealership I was given a warm welcome and the salesman I was supposed to meet up with was paged. By the time I could reach for my complimentary bottle of water, Anthony Swanke was there to greet me. Many salesman are notoriously pushy, overwhelming, and will say all the cliche "one-liners" to try and sell their cars. With Anthony Swanke this could not be further from the truth. Instead of trying to force me into buying, he was very informative, patient, and answered any question I had. He gladly pulled up all of the history for the pre-owned Lexus I was interested in and let the car sell itself. It was such a relief not to be smothered by a salesman for once. More over, he was extremely honest and way more than fair on the price! After Anthony ensured that I was more than happy with my purchase, another salesman named Bill Tacker completed the final steps of the transaction (Anthony had the next day off, but STILL called to make sure I was happy and put me in touch with Bill to finalize things and pick up my car). Bill Tacker was extremely nice, efficient, and only cared about making me as happy as possible. This was all very genuine, due to the fact that the transaction was already made and he was there to help out because he cared about my overall satisfaction. I was shocked at a salesman's willingness to please, even when no money is involved (respectively). Bill ensured that I was content in every single aspect of my purchase and was incredibly informative as well. I would be more than happy to buy a car off of either one of these gentleman in the future. Overall, from start to finish I can't recommend this dealership and salesman enough. This is probably one of the most honest, QUALITY driven, and fair priced dealerships you are going to find. I suggest asking for Anthony Swanke or Bill Tacker when you walk in the door. You honestly can't go wrong with either of these guys or this dealership for that matter. More

Overall my experience was very good and I would recommend McGrath to my friends, family and Co-workers. Julie was very pleasant and helpful as well as Matt and Frank. I am very happy with the deal that I m McGrath to my friends, family and Co-workers. Julie was very pleasant and helpful as well as Matt and Frank. I am very happy with the deal that I made for the purchase of the Mercedez Benz S 500. The only constructive criticism I would offer is to always Absolutely always make it about the customer first and not about the dealership. Yesterday I picked up my car Julie and Frank were professional and proficient I was on my way in less than an hour. Thank you More

Both Julie and Doug have been great. They are informative, efficient and just good people. This is the 3rd vehicle I have purchased and each time they have made it a very pleasant experience. informative, efficient and just good people. This is the 3rd vehicle I have purchased and each time they have made it a very pleasant experience. PG More

Dave Nelson was very professional, responsive, and knowledgable. Sharon was helpful and a good facilitator toward my requirements. Very acceptable experience. I would recommend the staff to others knowledgable. Sharon was helpful and a good facilitator toward my requirements. Very acceptable experience. I would recommend the staff to others and would return when in the market for another vehicle. More

We had a terrific experience with Jack Martell and McGrath Lexus! Jack is personable, insightful and easy to work with. We definitely recommend Jack and McGrath Lexus to anyone! McGrath Lexus! Jack is personable, insightful and easy to work with. We definitely recommend Jack and McGrath Lexus to anyone! More