McGrath Lexus of Chicago

I was about to purchase the car out in the suburbs because I wasn't hearing back from McGrath. Finally sent an email expressing frustration at the situation. Bottom line was they had bad/outdated cont because I wasn't hearing back from McGrath. Finally sent an email expressing frustration at the situation. Bottom line was they had bad/outdated contact information for me. Larry and Curtis could not have handled the mix-up more professionally. We came to terms in short order and I was ultimately very satisfied with the experience. More

I honestly don’t know where to begin. My Lexus experience started in 2004 and I am proud to say that I have been a part of this family ever since. I took my SUV in for the 10k mile inspection and while I wai started in 2004 and I am proud to say that I have been a part of this family ever since. I took my SUV in for the 10k mile inspection and while I waited, I unexpectedly had to run out and meet a client. Not only did Tony provide me with a loaner car, but he also assured me that upon my return, my SUV would be washed and ready to go. I would say that I am surprised at such exceptional service but all of my Lexus encounters have been superb. Thanks again Tony Boulos, you are appreciated! More

From the very first time I entered the dealership I was treated like royalty. Initially I met with Mr. Shawn Friedman who had a beautiful spirit. He advised me that due to his work schedule he would not be treated like royalty. Initially I met with Mr. Shawn Friedman who had a beautiful spirit. He advised me that due to his work schedule he would not be in on my return date. I asked Mr. Friedman to please recommend someone who was just patient and nice as him. He immediately introduced me to Ms. Julie Hill. Ms. Hill is a true gem who also has a beautiful spirit. I loved the fact that I was not pressured into my purchase. I was given my options in full detail. I needed to take time to decide-this was my first luxury car purchase and I had a lot of questions. Ms. Hill deserves a special award for her patience and diligence! More

Jerry was very friendly and a pleasure to work with. He helped us view the car in various lighting situations so we could get comfortable with the color. helped us view the car in various lighting situations so we could get comfortable with the color. More

I received such amazing service from McGrath Lexus of Chicago and Mike LaGiglio! It was my first car purchase and I have to say it was a great experience. I'm very happy with my new car and when the time Chicago and Mike LaGiglio! It was my first car purchase and I have to say it was a great experience. I'm very happy with my new car and when the time comes for another new car, I'll be sure to go to McGrath Lexus of Chicago first! I would recommend McGrath to anyone looking for a new vehicle. Thank you McGrath and Mike LaGiglio for making my first car purchase such a great experience! More

Rick Farbo promptly responded to my internet inquiry, then put me in touch with Anthony Swanke. Anthony maintained communication prior to our visit, personally met us at the dealership upon our arrival, then put me in touch with Anthony Swanke. Anthony maintained communication prior to our visit, personally met us at the dealership upon our arrival, showed us the vehicle, arranged for a test drive, and helped us work the deal along with General Sales Manager Sharon Gale. Both Anthony and Sharon treated us very professionally and worked with us to successfully reach a fair deal on a certified Lexus GX460. Doug Bell helped us with the financial aspects of the purchase, and was able to provide new license plates on the spot. Before leaving the dealership, Josh Grant explained all of the features of the new vehicle and was able to answer all of our questions. Overall, our experience with McGrath Lexus of Chicago was Top Notch. Despite living 3 hours from the dealership, we would definitely consider them for our next Lexus purchase. More

Friendly and stress free! I was able to walk in and tell them what I wanted and leave with my dream car. I cannot wait to buy from them again. them what I wanted and leave with my dream car. I cannot wait to buy from them again. More

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiat several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer. This was the first I called, they immediately quoted me a very good price. There were no strings attached to the price and I thanked them and hung up. Since it was my first dealership, I called a bunch of other ones on my list. At the end of the day, their initial price quote was well below what any other dealer quotes as well as any internet sales replies. I was pretty set in going with them after my first round of calls. After a little more negotiating, we settled on a price and their sales manager made it very easy. I made an appointment and came into the dealership and signed the deal, was in and out within an hour. The only reason that I am giving them a 4 on customer service is because when I walked into the showroom, no salesmen approached me. I walked around and sat in a few cars and for 10 minutes nobody approached even though there were two salesman standing around and talking to each other. However, as soon as an older couple came by the car I was looking at, these two salesmen asked them if they needed help, and still ignored me. I had to go find someone to find Heather for me. More

The overall experience was great. The sales associates were knowledgeable, patient and friendly. Pricing offered initially was very good, however, i was not able to negotiate towards the end of the deal. were knowledgeable, patient and friendly. Pricing offered initially was very good, however, i was not able to negotiate towards the end of the deal. I walked in looking for a car with navigation, however, there was no inventory in my color choice. So, i was hoping to negotiate on the car i ended up picking. If any, i could have given a rating of 4.5 on the Price. Nevertheless, I guess the demand and supply for the Lexus RX 350 is well balanced in the market. So, i chose to accept the offer. More

I really enjoy working with Jerry .he was very professional and patience with us.he helped us find the perfect vehicle and took our old car to our house in Arlington Heights himself.. this was ver professional and patience with us.he helped us find the perfect vehicle and took our old car to our house in Arlington Heights himself.. this was very nice gesture because we didn't have another driver..he really went the extra 25 miles for us.Larry was very honest and firm..Nick showed us every button onthe car we couldn't be even more satisfied. More