McGrath Lexus of Chicago

My husband and I have been the owners of a Lexus RX330 for a week now. We are enjoying every minute of our drive. Thanks to Maria, the sales representative, who helped us to make our purchase so pleasant for a week now. We are enjoying every minute of our drive. Thanks to Maria, the sales representative, who helped us to make our purchase so pleasant and pain-free. From casually touring of the car to seriously buying it, her professional courtesy was way beyond our expectations. She did everything she could to make sure the process is smooth, and above all, she was willing to stay for a few extra hours to help us to complete the sale. We are very pleased of her excellent customer service. And we recommend the next car owner to ask for Maria. It is because you don't want to miss a wonderful experience. We also had Rick, the business manager to handle all the paperwork. Since my husband has a not-so-good, or bad, credit score, we had a pretty high interest rate of 17.9%. After an hour passed and several phone calls he made, we were able to drive the car home for a lower interest rate of 15.64%. It's still high, but it's surely better than before. The overall experience was spectacular. Again, we couldn't be Lexus owners without Maria and Rick's great help. Thanks! More

My experience was great and the whole process was easy and convenient. I like the personalized car hand off where they go through all the features of your new car to make sure you know how everything work and convenient. I like the personalized car hand off where they go through all the features of your new car to make sure you know how everything works and give you a personal consultant, Denis in may case, in the event you have questions in the future with your vehicle. More

Dave Nelson was the sales rep for Lexus McGrath. He was fantastic and extremely helpful with his service and explanation of features and car history. Dave helped me find the perfect car, within my budget, fantastic and extremely helpful with his service and explanation of features and car history. Dave helped me find the perfect car, within my budget, and spent several hours with me test driving cars and going over all the details. I feel very good about the price I paid, and the service from Dave was exceptional! Thank you Dave Nelson! More

Our first preference was always the inspection of the vehicle prior to a purchase decision being made. We stated quite directly that our decision to purchase the advertised vehicle (DR2746A) or any Pre-o vehicle prior to a purchase decision being made. We stated quite directly that our decision to purchase the advertised vehicle (DR2746A) or any Pre-owned vehicle always hinged on an independent inspection from a credentialed ASE Master Mechanic. Your Sales Associate understood this and presented us the option of signing a contract first and returning the vehicle for either repair or complete cancellation of the contract. At our expense this was done and given the overall assumed care of this Pre-Owned Vehicle, the representation of the service history record and the ‘As-Is” warranty we did not purchase that vehicle. The Used Car reps offered to fix all items but those items should have been addressed and or noted to our taking the vehicle for an independent 3rd party inspection. We then had to go through the subsequent task of returning the vehicle, unwinding the contract and restarting the acquisition process for a luxury vehicle. At the end of the selling process the Sales' Associate attempted to coax and or steer us to a %100 satisfactory grade on the Customer Satisfaction survey. There was also the "guilt" manipulation that wasn't much appreciated regardless of how well the Sales Associate did or didn't perform their tasks. This was evident when a positive response for a task was solicited when that task was not possible to be completed due to the lateness of our finalizing a "potential" contract. Again the determining factor was the independent inspection of the vehicle. More

My husband and I were searching for the right car for us and were really under a sense of urgency. We were coming to look at a Toyota Camry and possibly a Honda Accord. We had a need to find a new car bec and were really under a sense of urgency. We were coming to look at a Toyota Camry and possibly a Honda Accord. We had a need to find a new car because ours had been totally rammed on the passenger side while my husband was driving through an intersection. The unlicensed driver ran a red light, and so on. We were not too enthusiastic about being forced to replace the car and had already searched a few places. Ms. Titova was wonderful and considerate in every way. She was also anxious to answer any questions and concerns. She was calm and helpful as we test drove the car and let us both drive until we were satisfied with its functionality. In other words, she was a pleasure to deal with. In every way, we felt un-rushed and free to calmly decide. We never experienced the sense that this sale was more important to her than our experience there. We thank her and your company for the strong sense of professionalism that we experienced. Alice and Walter Sopala More

Maria is very sweet person and she and Matt tried my deal very hard, they are friend and I will recommended this dealership to anyone! very hard, they are friend and I will recommended this dealership to anyone! More