McGrath Lexus of Chicago

This was my first experience with Lexus and I must say I could not have been more pleased. The service and attention to detail was nothing less than five star. I will, without a doubt, consider this dealer could not have been more pleased. The service and attention to detail was nothing less than five star. I will, without a doubt, consider this dealership for future purchases. More

My experience with McGrath Lexus of Chicago was FANTASTIC! Bill Tacker was great to work with. All the staff was super friendly and helpful. Top notch service. I would definitely recommend this spe FANTASTIC! Bill Tacker was great to work with. All the staff was super friendly and helpful. Top notch service. I would definitely recommend this specific dealership to others! Thank you. I love my car! More

Rick contacted me through my interest from truecar.com via email and by the phone call. Because he personally called me and he described what McGrath can offer I felt more comfortable with him. I told h via email and by the phone call. Because he personally called me and he described what McGrath can offer I felt more comfortable with him. I told him I was not planning on purchasing anything for a few weeks and he suggested to visit them on Black Friday. I showed up unexpectedly, talked to Dave who was extremely warm and friendly and immediately offered me something to drink. We talked for a few until Jerry and I test drove a few cars. He was also friendly, talkative, a good listener and informative about my wants and need and what the car and dealership can offer me. He also introduced me to Rick who remembered me a little and kept in contact throughout the whole process. While walking around and checking inventory I was introduced to Mike and Larry. Both extremely nice and friendly, they remembered my name which was a pleasant surprise because sometimes when not dealing directly with people one on one you forget names. I felt they actually cared about me and the sales process. Rick and Jerry were very informative and easy to deal with during the sales process... as long as it was (but expected). They answered all my questions and never did I feel like I was getting a sales pitch or taken advantage of. I cannot say how much I appreciate how easy, warm, and friendly everyone at McGrath was. I've been to other dealerships and the people there feel like salesmen, this was different. I cannot wait to pick up my car hopefully Monday! More

Julie Hill has exceptional Customer service skills, she was very helpful and cared each step of the way in explaining everything to me upon my purchase as so was Nick. I appreciate how Julie took the time was very helpful and cared each step of the way in explaining everything to me upon my purchase as so was Nick. I appreciate how Julie took the time to ask me certain questions in regards to what I wanted my vehicle to be equipped with and what I needed in my car. It was not just a sale for her. This is the only dealership in which I have come to love because of the professionalism and the character of the sales team. The staff here are very caring and have a great sense of respect for the customer. I appreciate spending my money with you all and would recommend this dealership to anyone. Kind Regards, Darlene Blackburn More

Dealerships without the quality of kindness, sprit, thoughtfulness, patience and going very far with her time after hours in assisting us in finding a car, is missing out on a true fortune period, M thoughtfulness, patience and going very far with her time after hours in assisting us in finding a car, is missing out on a true fortune period, Ms. Hill should be training salespeople in the same fashion she displayed to us, we are very grateful, even though the dealership got more from us than we intended to spend, Julie Hill Larry Broadacz, Doug Bell, Nick Novelli, just a few made it easier to make us confide in McGrath Lexus of Chicago, our experience was superior with this team as compared to other dealeships we visited for the same product. Thanks Ms. Julie Hill for bringing us into the McGrath's experience. More

Mr. Mark C. McLawhorn has showed friendliness , interest , and went beyond expectations , he jumped in my car to take me to a related to Lexus Mcgrath's autobody shop in search of a plug for my Lexus L460 . , and went beyond expectations , he jumped in my car to take me to a related to Lexus Mcgrath's autobody shop in search of a plug for my Lexus L460 . He knows greatly how to approach a human being . Great job done . Thank you to Mr.McLawhorn and Mcgrath's team , Sincerely customer , Chris Felczak More

No Pressure. Easy process. Shawn Friedman is a very nice sales person. Answered all our questions. I recommend this dealer ship for a very good purchase experience. This is my 4th vehicle (3 Acuras and 1 Le sales person. Answered all our questions. I recommend this dealer ship for a very good purchase experience. This is my 4th vehicle (3 Acuras and 1 Lexus) to buy from Mcgrath dealer ship. I give 5plus rating to this dealership. Thanks a lot. More

I was about to purchase the car out in the suburbs because I wasn't hearing back from McGrath. Finally sent an email expressing frustration at the situation. Bottom line was they had bad/outdated cont because I wasn't hearing back from McGrath. Finally sent an email expressing frustration at the situation. Bottom line was they had bad/outdated contact information for me. Larry and Curtis could not have handled the mix-up more professionally. We came to terms in short order and I was ultimately very satisfied with the experience. More

I honestly don’t know where to begin. My Lexus experience started in 2004 and I am proud to say that I have been a part of this family ever since. I took my SUV in for the 10k mile inspection and while I wai started in 2004 and I am proud to say that I have been a part of this family ever since. I took my SUV in for the 10k mile inspection and while I waited, I unexpectedly had to run out and meet a client. Not only did Tony provide me with a loaner car, but he also assured me that upon my return, my SUV would be washed and ready to go. I would say that I am surprised at such exceptional service but all of my Lexus encounters have been superb. Thanks again Tony Boulos, you are appreciated! More

From the very first time I entered the dealership I was treated like royalty. Initially I met with Mr. Shawn Friedman who had a beautiful spirit. He advised me that due to his work schedule he would not be treated like royalty. Initially I met with Mr. Shawn Friedman who had a beautiful spirit. He advised me that due to his work schedule he would not be in on my return date. I asked Mr. Friedman to please recommend someone who was just patient and nice as him. He immediately introduced me to Ms. Julie Hill. Ms. Hill is a true gem who also has a beautiful spirit. I loved the fact that I was not pressured into my purchase. I was given my options in full detail. I needed to take time to decide-this was my first luxury car purchase and I had a lot of questions. Ms. Hill deserves a special award for her patience and diligence! More