Back

McGrath Lexus of Chicago

Chicago, IL

4.6
923 Reviews

1250 West Division Street

Chicago, IL

60642

Directions

By Type

Showing 923 reviews

June 13, 2024

Mr. Christensen Director of McGrath Lexus of Chicago.Service Department I was really impressed with the service I received today. Daniel is the best! He and 2 other techs James and Jose were res More

by conjoxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 13, 2024 -

conjoxx responded

Hi Mr. Christensen, Director of McGrath Lexus of Chicago, Service Department. I was really impressed with the service I received today. Daniel is the best! He along with two techs, James and Jose. They were responsive and helpful in getting my issue resolved with my Lexus. Thank you, guys, for great teamwork!!

March 05, 2024

Big thanks to Mike L and Doug Bell for making my internet purchase of a hard-to-find BMW M240i about as easy as it could be from 2000 miles away. Both guys were really responsive when I had questions and the More

by Trager
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike LaGiglio, Doug Bell
Mar 09, 2024 -

McGrath Lexus of Chicago responded

Trager, we're glad to hear about your wonderful five star experience with our team and services! Especially when working directly with Mike and Robert, they're the absolute best! As well as the rest of our fantastic team members! We appreciate your kind words and feedback! The McGrath Lexus of Chicago family looks forward to serving you for years to come!

January 21, 2024

ROBERT ZUNIGA doesn’t know how to talk to costumers, unprofessional, rude. I came with the problem and he didn’t solve it. He try to tell me when i change cabine filter i broke something there and warra More

by UUM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Zuniga
Jan 21, 2024 -

McGrath Lexus of Chicago responded

Hello valued customer, our team is extremely sorry that you didn't get to experience our normal McGrath five star standard during your last visit! Having said this, it's important to get to the bottom of this, as we don't exactly know what happened during this instance. Our team deeply cares about every detail, big or small. Please reach out to our office to discuss the situation further. McGrath Lexus of Chicago looks forward to hearing from you soon!

October 26, 2023

I most recently leased a Lexus RX 350 Premium Plus and the reason why I have kept going to McGrath Lexus in Chicago for over the last two decades is because of the excellent customer service provided. I g More

by AGAHappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Hill, Mike Tumilty, Mark McLawhorn, Doug Bell
Nov 03, 2023 -

McGrath Lexus of Chicago responded

Hello, we're thrilled to hear about your wonderful experience with our team and services! We love to hear stories of this nature! Especially when working directly with some of our incredible team members, they're the best! We appreciate your kind words, as well as your support! The McGrath Lexus Chicago family looks forward to serving you for years to come!

October 13, 2023

I arrived for my scheduled service appointment. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. More

by Andrew
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mark McLawhorn
Oct 18, 2023 -

McGrath Lexus of Chicago responded

Andrew, our team is extremely sorry that you didn't get to experience our normal McGrath five star standard during your last visit! Having said this, it's important to get to the bottom of this, as we don't exactly know what happened during this instance. Our team deeply cares about every detail, big or small. Please reach out to our office to discuss the situation further. McGrath Lexus of Chicago looks forward to hearing from you soon!

October 04, 2023

Bought a car from out of state here to replace my wife's totaled car(specific color/trim). I would now trust them as far as I can throw them. Do not consider a deposit until you've had the car inspected. More

by Ernest H
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick Tattoni, Doug Bell, Matt Fenton
Oct 18, 2023 -

McGrath Lexus of Chicago responded

Ernest, our team is extremely apologetic that you didn't get to experience our normal McGrath five star standard during your last visit! Having said this, it's important to get to the bottom of this, as we don't exactly know what happened during this instance. Our team deeply cares about every detail, big or small. Please reach out to our office to discuss the situation further. McGrath Lexus of Chicago looks forward to hearing from you soon!

May 25, 2023

I recently had my summer tires and wheels installed My service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car w More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pak
Jun 21, 2023 -

McGrath Lexus of Chicago responded

Jerry, your kind words never fail to bring smiles bring ear to ear all throughout the dealership! We love to hear stories of this nature! We're thrilled you had such a great time with our team and services! McGrath Lexus of Chicago looks forward to your next visit with us soon!

May 13, 2023

My experience at McGrath Lexus was great the beautiful and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ More

by SAMUEL.O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Aguilera
Jun 21, 2023 -

McGrath Lexus of Chicago responded

Samuel, our team is thrilled that you had such a fantastic experience during your last visit! We dearly appreciate your business, as well as taking the time to share as well! McGrath Lexus of Chicago looks forward to your next visit with us soon!

December 06, 2022

By Far the Best! We had the easiest and most professional salespeople and process! We waited for our new Lexus 450 due to factory delays and we were kept apprised o More

by Bruce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tumilty
June 14, 2022

Great people, from the front desk, training, sales and finance. Wonderful building and staff. Easy to get to. They made me feel special. More

by Olgs T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Martinez preowned vehicles, Lucy Hernandez Delivery specialist. ***** for both. , Doug Bell
Jun 15, 2022 -

McGrath Lexus of Chicago responded

You are our customer so you are special! Thank you for leaving us such an excellent review, we truly appreciate it! We are proud to be your Lexus Dealer.

...
4
...