McGrath Lexus of Chicago

McGrath had the vehicle we wanted with all the right options and the color we were hoping for. All employees were knowledgeable, polite, professional, and very willing to do all they could to help us. options and the color we were hoping for. All employees were knowledgeable, polite, professional, and very willing to do all they could to help us. In particular, Russ Raskin was direct, cooperative, and very honest about the Lexus products. Perhaps is was easy for him to do so, since the whole atmosphere and bearing of the McGrath dealership is one of competence and customer-centered service. They make you feel very valued. The vehicle is great, and we would definitely recommend the car, the dealer, and Russ. More

We had a really good experience buying our car from McGrath. All of the employees we worked with were very helpful. We were completely satisfied. McGrath. All of the employees we worked with were very helpful. We were completely satisfied. More

The process was smooth and transparent throughout, and Curtis Jones worked hard to get the model I wanted. We appreciate everyone's good teamwork which made it a pleasure to deal with McGrath. Curtis Jones worked hard to get the model I wanted. We appreciate everyone's good teamwork which made it a pleasure to deal with McGrath. More

I originally had an appointment to have my Lexus 2011 IS350, serviced for two recalls. While dropping off my vehicle, I was approached by Michael Malarche. He proceeded to ask me about my visit and if he IS350, serviced for two recalls. While dropping off my vehicle, I was approached by Michael Malarche. He proceeded to ask me about my visit and if he could interest me in a new purchase. I said no about twice, but he was so polite, I proceeded to view the vehicles, which he wanted to show me. Before, I knew it, I was purchasing another vehicle. The service was outstanding!!! More

Buying my CPO Lexus was an impressive experience. The McGrath dealership and inventory were beautiful and immaculately clean. Everyone with whom we came in contact were courteous and professional. Antho McGrath dealership and inventory were beautiful and immaculately clean. Everyone with whom we came in contact were courteous and professional. Anthony Swanke, Sharon Gale, Jeff, and Frank made buying this auto ;pleasurable and easy. Anthony Swanke was engaging, professional, and informed about the product. He made it clear that he was pleased to help in any way he could. His integrity was apparent in that he delivered on every promise he made and was diligent about returning calls and meeting appointment times./ I shall always return to McGrath Lexus for my automotive needs. Marvin Rudman More

Initial reaction was disappointing as my wife, son and I walked in and past 4 staff members that didn't recognize our existence with even a simply hello or good morning. That was quickly remedied by Frank walked in and past 4 staff members that didn't recognize our existence with even a simply hello or good morning. That was quickly remedied by Frank and another associate approaching us and setting us up with sales associate David Kay, as the approaching associate had another customer already. David was great to work with and very helpful. We were pretty easy as we pretty much knew what we wanted. We didn't purchase on Friday, but returned on Saturday @9am to complete the transaction. My only complaint was that it took 3 hours to complete the transaction, especially since we didn't haggle at all. It would seem that the process could be streamlined some what. Overall, great experience and would definitely recommend the attentive staff and dealership in general. Thanks More

I had worked with Gary for awhile looking for the right RX model for some time, he is patient and honest. I'm telling others how much I like working with McGraths. RX model for some time, he is patient and honest. I'm telling others how much I like working with McGraths. More

Working with Dave Nelson and the folks at McGrath Lexus has been an absolute pleasure to date. We have purchased 2 vehicles from the dealership in the past 8 months and were impressed with the sales experi has been an absolute pleasure to date. We have purchased 2 vehicles from the dealership in the past 8 months and were impressed with the sales experience and the customer service provided by the service staff. We have also brought our vehicles in multiple times for scheduled services and car washes and have always found the associates to be friendly and helpful. Having bought vehicles from many other luxury brands and dealerships before, McGrath certainly stands above. More

Overall experience was great. Rick responded to my email inquiry immediately and professionally. He set up a test drive in my schedule. Maria made my wife and I feel very comfortable. She was professiona inquiry immediately and professionally. He set up a test drive in my schedule. Maria made my wife and I feel very comfortable. She was professional, knowledgeable and not pushy. I would recommend McGrath as my buying experience was great! More