McGrath Lexus of Chicago

New Lexus ES350 purchase I used the True Car program to search out a dealership to work with. Within minutes after submitting my car requirements I was contacted by Bryant Va I used the True Car program to search out a dealership to work with. Within minutes after submitting my car requirements I was contacted by Bryant Vasquez, who had some initial questions for me regarding my inquiry. Afterwards again within 20-30 minutes at most, Rick Farbo contacted me and verifed the details of my inquiry. Rick was off the next day, however, he gave me his cell phone number should I have any questions. After a follow up call by Rick I came in that day and he introduced me to Shawn Friedman, who couldn't have been more helpful,in explaining car options, features and availablity. I gave Shawn a deposit to get the search going and to bring the car into the Chicago showroom. Before I arrived home Shawn said he found a similar car which would work and at a price which would work as well. My wife and I arrived on Friday to pickup the car and meet with Shawn, who introduced us to Frank Cowan. Frank who was very thorough and helpful in answering questions my wife and I had. We then met with Violet Vrsek who gave us a very upbeat and thorough demonstration of many of the cars features. Violets patience was was much appreciated as we had quite a bit of difficulty getting my Dinosaur flip phone to work with the cars bluetooth feature.. Our son is coming over early next week to see if we can get the phone and Garage door opener to work thru the car. My wifes phone works well. as set up by Violet. Having managed a saleforce in my work career I appreciate professionalism, thoroughness provided thru exemplary teamwork.when I see it. I saw it in SPADES at McGrath Chicago.! More

I'm in love with my Lexus CT I cannot even begin to describe the amazing service I received every step of the way in purchasing my beautiful Lexus CT. David Kay and everyone else I cannot even begin to describe the amazing service I received every step of the way in purchasing my beautiful Lexus CT. David Kay and everyone else that helped service us along the way was so patient and went over everything in detail. Believe me, many times David Kay and Doug Bell had to explain things two, three, four times!! However,everyone at the dealership was very courteous and genuinely friendly - they never hesitated to draw diagrams or write out prices so that my mom and I walked out truly understanding everything. Rick Guzman was brought in to help translate for my mom. We never felt like we were getting duped into a program. My mom and I loved our experience at the Lexus dealership from the water bottles (seriously, my mom loved those water bottles!) to the very skilled Nick Novelli who helped me sink my bluetooth to the car and walked me through all the bells and whistles of my car. Thank You for your excellent service. More

Extraordinary Experience I had never been to McGrath Lexus before Saturday, 6-14-14. I was so impressed with everyone I dealt with. It began with Jack Martell who greeted me a I had never been to McGrath Lexus before Saturday, 6-14-14. I was so impressed with everyone I dealt with. It began with Jack Martell who greeted me as if I were a longtime family member. I am in no way a "car guy" and after talking with Jack for only a few minutes I knew I had lucked out in dealing with someone who must know more about cars, their qualities, their reliability, and capabilities than anyone I ever met. I drove from Wisconsin to the dealership with the intent of looking at a few cars, and then return to Wisconsin to consider whether or not I would make an offer. I did return to Wisconsin later that afternoon, but it was in an LS460 with only 24,000 miles. Thank you Jack, but also to Steve who transferred all my junk from the Lexus I traded in, and to Nick who gave me a personal review of the multitude of features that my new car can provide to me. His personal time spent with me was absolutely the frosting on the cake. I know I will accept his offer to call him in the future if I have any questions. One last note to Jack, who persuaded me to take my new car on Saurday(which I didn't want to do); when I got home I was locked out of my house , as I did not carry a remote in my old car, and therefore could not open my garage door. In closing with this review I want to state that I had an extraordinary experience. Thanks, Marty Harrison More

Wonderful Experience Both David and Larry could not have been more helpful through my entire car shopping/purchase experience. True professionals who I would recommend any Both David and Larry could not have been more helpful through my entire car shopping/purchase experience. True professionals who I would recommend any of my friends or family work with if looking to buy or lease a car More

Excellent experience Working with McGrath was a very speedy and painless process, I very much appreciated the no nonsense approach in a purchase and was happy with my chan Working with McGrath was a very speedy and painless process, I very much appreciated the no nonsense approach in a purchase and was happy with my change from Brennaman to McGrath. More

You Had Me at Hello... McGrath Lexus Dealership was the second dealership I visited on Monday and I wish it was the very first! Me, my boyfriend and his sister received exc McGrath Lexus Dealership was the second dealership I visited on Monday and I wish it was the very first! Me, my boyfriend and his sister received exceptional customer service from the the time we stepped out of his car (literally) to the time we closed the deal on my Buick Lacrosse. Maria was very kind and down to earth. She explained everything in detail, which included the Car Fax report, service performed on the car and past owners of the car. She went above and beyond to make sure that we were comfortable and taken care of during the sales process. Not only was I approved to get my car, but I got a pass for free car washes! In addition to that great surprise, Maria informed me that they have a massage room, cafe and shoe shine area while you wait to get your car detailed/serviced. AWESOME!!! I can literally go on and on about my experience at this dealership. Needless to say it was the best car dealership experience I ever had...and I'm not exaggerating. If I choose to get another car in the future, I'm coming back to this dealership. Thanks, Adrianna More

Best Purchase Experience! I want to thank you for the buying experience on our '10 Lexus. After Rockford Lexus nickel and dimed us until we finally decided to abort, my wife ca I want to thank you for the buying experience on our '10 Lexus. After Rockford Lexus nickel and dimed us until we finally decided to abort, my wife called and spoke with Jack. He had a car we would buy and gave us a fair price form our trade in. All over the phone! Then he even drove the Lexus out to us approx. 90 miles and had all the paperwork ready and with him. It was so easy and we really feel we were treated fairly. Then Jack drove home our Corolla. On a Friday night, no less. I have never had such a great experience buying a car and I've bought a lot of them over 30 + years. I will definitely recommend McGrath & Jack to our friends. This is our first Lexus and we are so pleased. Thank you. Mark Davis More

First Experience of buying a Lexus Mike L. was the reason I came to the dealership. I never felt pressured and every question was answered in full. Mike took the time to listen to me an Mike L. was the reason I came to the dealership. I never felt pressured and every question was answered in full. Mike took the time to listen to me and guide me to a responsible decisions. Buying a car can be a very stressful experience, especially if its your first time, but I was guided through the process in a warm and professional way. More

Purchase of 2015 Lexus RX 450h Our experience with McGrath for this purchase (and in the past) was positive and professional. Julie, Larry, Frank, and Morgan treated us like valued Our experience with McGrath for this purchase (and in the past) was positive and professional. Julie, Larry, Frank, and Morgan treated us like valued customers and made sure that all of our questions were answered. We appreciated their attention, and would definitely recommend McGrath to others. More

Helpful and Quick Info I went into this dealership to get information on buying a new car, this will be the first car I buy on my own. Stephanie was incredibly helpful and f I went into this dealership to get information on buying a new car, this will be the first car I buy on my own. Stephanie was incredibly helpful and fast with getting me all the information I needed and wanted. She also made sure I left the dealership understanding everything she explained to me since I am so young and new to this experience. I will definitely return to McGrath Lexus of Chicago to buy my new car, thanks to Stephanie. If you are looking to attain information on a new car, ask for Stephanie, she will make you feel very comfortable and ready to go about the process. More