McGrath Lexus of Chicago
Chicago, IL
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Fantastic! This was my second time buying from this team and both times have been great due to Julie Hill. She goes above and beyond to make sure customers are This was my second time buying from this team and both times have been great due to Julie Hill. She goes above and beyond to make sure customers are happy! More
Excellent salesperson I bought my First Lexus this mth.The NXL SUV...My salesperson Tim Hutcheson was Superb!!! He was courteous, kind, not pushy in any way..100% professio I bought my First Lexus this mth.The NXL SUV...My salesperson Tim Hutcheson was Superb!!! He was courteous, kind, not pushy in any way..100% professional...He also Showed a personal side which I liked..He was interested in Us...My husband was with me when I say Us...The entire staff at Lexus just Devine...I love the Cafe there too!! More
My Used Car Purchase I have been shopping for a Honda Accord for a few months online and came across the 2010 Accord on Cars.Com. This was the BEST Car buying experience I have been shopping for a Honda Accord for a few months online and came across the 2010 Accord on Cars.Com. This was the BEST Car buying experience I have ever had. My Salesman Anthony Swanke did everything in his power to get me the car and so did my finance manager Linda Adomaitis. Though I was not buying a Lexus they gave me the best professional service I could ever expect. I am so happy! Thank you everyone so much. Renee O More
How business should be done!! I found a car online and had my son test drive with Bill for which I received the response "pull the trigger" mom:). I called Bill the next day and he I found a car online and had my son test drive with Bill for which I received the response "pull the trigger" mom:). I called Bill the next day and he held the auto until I arrived, went over the car in detail and it was a done deal!! The whole experience was uneventful and EASY!! No pressure and no sales tactics. Bill will be driving my auto to me next week --- now that is above and beyond! Wonderful sales experience with Bill and financing experience with Doug. Keep up your current business practices and your dealership will be around fora very very long time. THANK YOU. More
Great Experience! Came to McGrath Lexus to trade in my Toyota Venza for one of my all-time favorites, Lexus RX 350. Everything was done the right way. Everyone was frie Came to McGrath Lexus to trade in my Toyota Venza for one of my all-time favorites, Lexus RX 350. Everything was done the right way. Everyone was friendly and helpful. I worked with Gary Sowell. He's very professional, straight to the point, and has excellent communication skills. Thanks Gary for all your help! :) More
Awesome Experience ...Julie you are the BEST! I purchased my IS 250 at the end of the day on the end of the month. Julie Hill provided outstanding service. She never rushed me and presented opti I purchased my IS 250 at the end of the day on the end of the month. Julie Hill provided outstanding service. She never rushed me and presented options that were affordable. She was very professional, knowledgeable and is genuinely concerned me as a customer. Even though it was a Friday night, she never rushed me and made me feel comfortable with making my decision on the purchase. Thank you Julie! I appreciate you for your time! I'm referring all my friends to you. Anita More
Redefines Customer Service We were very happy with our most recent visit to McGrath and felt the need to write a view as thanks! My wife and I purchased an RX350 last December a We were very happy with our most recent visit to McGrath and felt the need to write a view as thanks! My wife and I purchased an RX350 last December and stopped in yesterday (more than a month after purchase) to learn more about our car's technology and install a car seat for our daughter. The service we received was immediate, personal, and over the top. While we did not make an appointment, we were taken in as soon as we arrived and were introduced to Nick Novelli. Nick graciously had the team wash our car, provided a very thorough review of the car seat installation process, and walked us through the car's technology capabilities (navigation, radio, climate, etc). Nick also delighted us by pointing out our car's remote activation capability and even upgraded that for the trunk. Suffice it to say, all of our needs were met and Nick truly exceeded our expectations in our visit. Really glad to have purchased our car with McGrath. Looking forward to coming back for our next tune up, knowing their customer service continues well beyond the sale. Thanks! More
AMAZING!!!! Julie Hill was an awesome salesperson! She understands the needs of her customers and executes the deal tailored to her customer's wants and desires. Julie Hill was an awesome salesperson! She understands the needs of her customers and executes the deal tailored to her customer's wants and desires. I WOULD RECOMMEND JULIE TO ANYONE & EVERYONE who is thinking of purchasing or leasing a Lexus! Julie is excellent at what she does and doesn't make you feel like you're being taken advantage of. She was very informative from beginning to end I loved that about her! Julie is the salesperson of a lifetime. I won't purchase from anyone else!!!!!!! More
Great !!! We bought are new RX 350 at the end of December 2015 and we worked with Julie Hill. She is very professional and helpful, with excellent communication We bought are new RX 350 at the end of December 2015 and we worked with Julie Hill. She is very professional and helpful, with excellent communication and understanding skills, at the same time no pressure. Thank you Julie for all your help. More
Worst used car buying experience Sold us a certified preowned Lexus ES 350 which had prior damage, which we came to know when it was involved in an accident. Prior damage was confirme Sold us a certified preowned Lexus ES 350 which had prior damage, which we came to know when it was involved in an accident. Prior damage was confirmed by Allstate. When confronted them, they plain denied it and say we bought the car "As-Is" and "at our own risk". Is this customer service from a luxury car dealer? Their used car sales manager was outright rude and when we tried to contact her. Now we have to pay to fix those damages. Would never recommend this dealership to anyone. More