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McGrath Lexus of Chicago

Chicago, IL

4.7
946 Reviews

1250 West Division Street

Chicago, IL

60642

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Showing 946 reviews

January 06, 2025

Mark Mclawhorn always I request of my car problem. Explained and let me understand of everything what's going on of my car. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLawhorn
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for taking the time to share your positive experience. At McGrath Lexus of Chicago, our team aims to provide clear communication and make everything understandable.

January 03, 2025

Frank and his service team are excellent! I have been a customer for over a decade and have been greeted with respect and kindness. They are knowledgeable and professional each time I need se More

by Bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Service Manager, Tony Boulos, Maria Giampietro
Jan 22, 2025 -

McGrath Lexus of Chicago responded

We're grateful for your continued support at McGrath Lexus of Chicago. Our team appreciates your trust and is glad to know you value the updates on your hybrid service. Wishing you many more great experiences with us.

December 31, 2024

I've been their customer for some 20 years. Outstanding service every single time. Their service is why I keep buying Lexuses. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLawhorn
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for your long-term loyalty and trust in McGrath Lexus of Chicago. We're grateful to serve customers like you, who recognize the efforts of our team. Enjoy your newest Lexus.

December 27, 2024

I had a negative experince , they sold me a defected car , and they are not helping me at all with fixing the car More

by 78.dishrag_process
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Briggett Espin
Dec 27, 2024 -

78.dishrag_process responded

multiple people had the same experince with Mcgrath lexus

December 16, 2024

Buy a car from McGrath Lexus was a great experience. Very professional and helpful. I highly recommend them. Steven Harris was great to work with. More

by dandan7000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Harris
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your experience with McGrath Lexus of Chicago. Our team appreciates the recommendation and enjoyed working with you on your car purchase. Enjoy your new vehicle!

December 12, 2024

Amazing people dedicated to the best service! My car had broken down on a Wednesday morning, the engine was not salvageable, so I found a car I liked at McGrath Lexus and inquired. Within minutes More

by rkfdguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexa Baez, Doug Bell, Elizabeth Feliciano
Jan 22, 2025 -

McGrath Lexus of Chicago responded

We're glad to know you felt well taken care of throughout your purchase at McGrath Lexus of Chicago. Our team works hard to ensure a smooth experience for our customers, and it’s wonderful that everything went so seamlessly. We look forward to providing exceptional service with any vehicles you may need in the future.

December 10, 2024

Great customer service. Staff was consistent with updates and very helpful. The wait time was a issue. Saturday was busy for working individuals More

by jjdcheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga, Andy Pak, Mark McLawhorn, Tony Boulos
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for the feedback. We're happy to hear our team provided helpful service and kept you updated. If wait times are a concern, please feel free to reach out directly so we can address this further.

December 02, 2024

Edmanuel Lopez was exceptional and very detailed on what I needed for my car. Excellent customer service More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmanuel Lopez
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your 5-star review, Connie! We're pleased to know you experienced excellent customer service and detailed care for your vehicle while visiting our Service Department at McGrath Lexus of Chicago. Let us know if we can be of further assistance to you.

December 02, 2024

I have had the pleasure of servicing here since 2002 with consistently excellent service! Thank you, Mark McLawhorn!! More

by Metdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pak, Mark McLawhorn
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for your loyalty to McGrath Lexus of Chicago since 2002! We're honored to have consistently provided you with excellent service over the years. It will be our Service Team's pleasure to continue assisting you with your vehicle needs.

November 28, 2024

Robert Zuniga, the Service Manager, was outstanding. Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for recommending McGrath Lexus of Chicago! We're thrilled to know your experience with our Service Team was efficient, timely, and enjoyable. It would be our pleasure to assist you again for any future needs.