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McGrath Lexus of Chicago
Chicago, IL
914 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 02, 2016
Purchase Experience w/McGrath My purchase experience with McGrath was very positive especially with Linda Adomaitis. She was extremely helpful in the final stages of the purchase. My purchase experience with McGrath was very positive especially with Linda Adomaitis. She was extremely helpful in the final stages of the purchase. I was unhappy about how long I had to wait to get to that final stage, but did it as I wanted the car. More
by Jules
Employees Worked With
Mark Dressel
September 02, 2016
Bill was great! Walked in and I'm greeted right away, Bill Shamah was engaging helpful answered questions...Asked questions....If not for him, I would have gone elsew Walked in and I'm greeted right away, Bill Shamah was engaging helpful answered questions...Asked questions....If not for him, I would have gone elsewhere. Bill knows his job and wanted to sell me a car, and I can appreciate that. I had no intention on buying a Lexus and only stopped on my way over to Mercedes Benz.Bill made me feel like I was making a smart decision on what my needs were. Frank needs a lot a training on customer service, I almost walked out when he told me that McGrath, "does't need your business, they sell cars all day long" Even when Signing my papers in his office he tells me the wheels I have are going to be nothing but problems, because of the low profile and that he personally refuses a car that has them, because " you are going to have a flat, I can guarantee it, the minute you hit a pothole" I could go on, but I am trying to make my car buying experience a pleasant memory. your rating would have been higher but your weakest link brought it down. More
by artbizchic
Employees Worked With
Bill Shamah, Frank Cowan
August 28, 2016
The best I'm very pleased with Gary's job ,he is very professional not pushing for the sale and with all the information he sold me the car that we wanted and I'm very pleased with Gary's job ,he is very professional not pushing for the sale and with all the information he sold me the car that we wanted and for sure I will recommend ,I graded 10 plus. Thanks Omar and Belen More
by omarmi
Employees Worked With
Gary Sowell, Linda Adomaitis
August 25, 2016
New car purchase Gary Sowell did an excellent job in helping us trade in a 2013 Lexus ES-350 for a brand new Lexus ES-350 in the color that we wanted. He has been a g Gary Sowell did an excellent job in helping us trade in a 2013 Lexus ES-350 for a brand new Lexus ES-350 in the color that we wanted. He has been a good sales person to work with over the years and always gets the job done! More
by Big Guy
Employees Worked With
Gary Sowell, Linda Adomaitis
August 25, 2016
Leasing & Sales Great sales agent, enjoyed the experience here and I would love to recommend friends and family. Julie was very observant and great feedback on all qu Great sales agent, enjoyed the experience here and I would love to recommend friends and family. Julie was very observant and great feedback on all questions I had in my buying process. More
by Sybilconnor
Employees Worked With
Julie Hill
August 22, 2016
professional, helpful, high level of service We are completely satisfied with our car purchase. We waffled back and forth between a New and Used car. Jimmy Kotler was patient and accommodating an We are completely satisfied with our car purchase. We waffled back and forth between a New and Used car. Jimmy Kotler was patient and accommodating and we appreciated it. Service was excellent and efficient. More
by thedenyers
Employees Worked With
Jodi Gaitens, James Kottler
July 22, 2016
Awesome, comfortable, not stressful, humor and Excellence Dear Lexus, thank you for the opportunity to be your guest, many thanks to Bill Sherma and most of all Frank Cowan, Excellent, Professional and outs Dear Lexus, thank you for the opportunity to be your guest, many thanks to Bill Sherma and most of all Frank Cowan, Excellent, Professional and outstanding Customer Service. Best to all of you. Deborah Stark More
by dstark12
Employees Worked With
and Bill Sherma in the middle office, Frank Cowan
July 10, 2016
Excellent Service Out of a scale of 1-10 with a 10 rating being Excellent, I would have to go with 11+. The customer service provided by the McGrath Lexus of Chicago, Out of a scale of 1-10 with a 10 rating being Excellent, I would have to go with 11+. The customer service provided by the McGrath Lexus of Chicago, located at 1250 W. Division, is why I keep going back for over the last 12+ years. Mike Tumilty (Fabulous), New Vehicle Sales Manager; Jessica Griffin, Customer Services Manager; Jane Cigir, New Vehicle Sales; Tania Gomez, Delivery & Tech Specialist; Doug Bell, Finance Manager (Fabulous); Phillip Martinez, Accessory Boutique Manager and over the years Mark C. McLawhorn (Fabulous) who has been my person to address any maintenance needs immediately. Understand when I say they truly care about their customers. I recently traded my previous Lexus for a 2016 RX 350 SUV. Before I arrived, I had instructed my sales person, Jane Cigir, what I was generally looking for. However, they have gotten to know me over the years and upon arrival, Jane & Mike had identified a couple of cars for me to consider. Her suggestions were right on point and I was quite happy when I left with my new car. Additionally, the follow up during the week from both Jessica and Mike on whether I was happy after purchasing the car and their general responsiveness to my needs regarding my previous purchases over the years is unheard of. They set the standard for customer service. In fact, they are like family members who truly look out for you. Any stereotyping of car sales representatives is truly a Syfy myth relative to this dealership. Their Team is excellent and anyone looking for a car and definitely a Lexus should go to McGrath Lexus of Chicago and ask for the Team I cited-above. Once you get your car, see the Team, get a massage, have some refreshments, and get your Lexus washed, if needed. More
by AGAHappy
Employees Worked With
Tania Gomez, Delivery & Tech Specialist; Phillip Martinez, Accessory Boutique Manager , Mike Tumilty, Mark McLawhorn, Doug Bell, Jessica Griffin, Jane Cigir
June 28, 2016
True to their word Prompt reply after inquiring online. I was referred to Joe Tiberi who worked with us until we found the car with the price we were looking at. Everyth Prompt reply after inquiring online. I was referred to Joe Tiberi who worked with us until we found the car with the price we were looking at. Everything was delivered as per our negotiation. More
by Alainmdrn
Employees Worked With
Joe Tiberi
June 12, 2016
Great experience I was very impressed with this facility and all the employees I encountered. Everyone was extremely friendly and helpful. I worked with Bill Tacker an I was very impressed with this facility and all the employees I encountered. Everyone was extremely friendly and helpful. I worked with Bill Tacker and would recommend him to anyone. More
by Blake H
Employees Worked With
Bill Tacker, Linda Adomaitis
