McGrath Lexus of Chicago

A Good Experience at McGrath I had a positive experience with McGrath from beginning to end. They have a professional, friendly, quality group people working at the dealership. I had a positive experience with McGrath from beginning to end. They have a professional, friendly, quality group people working at the dealership. I was greeted right away, the cars were set up for me to test drive, and everyone was patient and professional answering all our questions and searching through the inventory for the right vehicle for us. More

The Best Customer Service - Hands Down! I purchased my first Lexus from a different dealership and was not pleased at all with their service when I had to return for a maintenance appointmen I purchased my first Lexus from a different dealership and was not pleased at all with their service when I had to return for a maintenance appointment. I began visiting the Chicago location for all of my service appointments thereafter. Every specialist in the service department went over and beyond to assist. I was so happy that I knew the next time I was in the market for a new vehicle, I would buy it from this location. Moving forward, I began a search for a new vehicle and encountered Julie Hill. She was patient and did not make me feel pressured to purchase a vehicle. She was able to help me move through the process smoothly without a hitch and made sure we did not complete the deal until I was completely satisfied. Linda in finance was very genuine and explicitly explained all of my options. No hidden fees! This location nailed the customer service. Keep up the amazing work! More

incredibly helpful and responsive - an out of state purchase Purchased a certified 13 GX 460, Bill Tacker was very helpful to deal with. purchased over the internet, bill was helpful answering my questions and Purchased a certified 13 GX 460, Bill Tacker was very helpful to deal with. purchased over the internet, bill was helpful answering my questions and very timely in his responses. drove the car to my home in wisconsin, completed paperwork in 20 minutes. even followed up next day when I asked about a missing headrest. very high marks! More

Leasing my new 2017 lexus es350 I was interested in leasing a new Lexus. I brought my 2007 lexus in for appraisal, got the price and terms I wanted. Deal done. Gary Sowell was gre I was interested in leasing a new Lexus. I brought my 2007 lexus in for appraisal, got the price and terms I wanted. Deal done. Gary Sowell was great. Couldn't ask for a better salesperson. Buying new cars for over 40 years, and Gary , by far, the best. More

Personalized, detailed and comfortable The rep Julie Hill was wonderful with great customer service making me feel right at home. Nothing pushy or over exazaggerated. Frank Cowan went abo The rep Julie Hill was wonderful with great customer service making me feel right at home. Nothing pushy or over exazaggerated. Frank Cowan went above and beyond to ensure I drove home in what I wanted. Both are very knowledgeable on all products and made me feel very comfortable, even while my 2 yr old was destroying both of their offices. They were able to tend to her needs as well. That's Stellar in my book!! Elizabeth was so nice and effective when explaining the "how to's" on my car. She has a calm and approachable demeanor which I like. Overall Wonderful experience for a first time Lexus buyer. More

Amazing I LOVE MY CAR Initially I was not a fan of Lexus. I was convinced to test drive a Lexus crossover vehicle. My life will never be the same. I was treated very well. Initially I was not a fan of Lexus. I was convinced to test drive a Lexus crossover vehicle. My life will never be the same. I was treated very well. The staff was very professional, knowledgeable and personable. Excellent customer service - follow up to make sure I was satisfied &story thank me for purchasing my car. I am all in - the Lexus experience was totally awesome and it continual. I am Totally a satisfied customer. I Love my Lexus. More

GX460 Fantastic Process Gary has worked with our family before and came through again, got a great car and was taken care of 100%. Doug did an awesome job of structuring the Gary has worked with our family before and came through again, got a great car and was taken care of 100%. Doug did an awesome job of structuring the financial piece to hit all of our objectives. Highly recommend More

Does my RX350 drive itself Nick was absolutely outstanding when demonstrating the functions in my RX350. Without him I would have been lost. He was sure to explain and demonstra Nick was absolutely outstanding when demonstrating the functions in my RX350. Without him I would have been lost. He was sure to explain and demonstrate to me how every button or knob worked. I enjoyed him so much I went a second time to ask questions and he was just as excited to help as I was to ask questions. The McGrath experience was great. More

Excellence in Salesmanship! When I came into the dealership, I wanted to inquire about a new Lexus. It was very important to build a great rapport to ensure I would get the best When I came into the dealership, I wanted to inquire about a new Lexus. It was very important to build a great rapport to ensure I would get the best deal and quality service. Ms. Julie Hill exceeded my expectations. McGrath was more responsive than the other dealership I inquired through. I am a very happy Lexus owner (for the second time,) but Ms. Hill's involvement was value-added and helped seal the deal. I loved the team work - from the time I came through the door with the pleasant receptionist, until I left with the transfer of my personal items to my new vehicle in the Service Dept. Thank you! More

Great experience buying Toyota Sienna Very happy with my experience at McGrath Lexus. My inquiry started with email. They were more responsive than the other dealerships I was communicat Very happy with my experience at McGrath Lexus. My inquiry started with email. They were more responsive than the other dealerships I was communicating with. Once I had made my decision, the customer experience at the dealership was great. I have two young kids and their facilities made it easy to accommodate my needs while taking a test drive and doing paperwork. The only reasons I didn't give all the reps with whom I dealt a 5-star rating is that I just happened to meet Anthony and Linda in person that day. More