McGrath Lexus of Chicago

Bad car and even worse service. I bought a new Lexus 450 H from McGrath 3 months back. The car started giving me engine and battery trouble last weekend. The car didn't turn on and s I bought a new Lexus 450 H from McGrath 3 months back. The car started giving me engine and battery trouble last weekend. The car didn't turn on and showed 'check engine, call your dealer'. I contacted salesman Noble Jones and technologist Nick Novelli. Was instructed to call roadside assistance, who came and jump started the car. Weird, how can the battery die on a brand new Lexus? I was told by the salesman and technologist to take it to service center, which I did next day. Took 3 hrs, had to sit there as there was no loaner. Was told I might have left something on, honestly neither me or the service center found anything which could drain the battery. Today I was again stranded on roadside as car didn't turn on. Again called roadside assistance, to be told the battery is faulty and needs replacement. He even gave me a battery check report. Can't get it how can a new car have a faulty battery and if it was faulty, its strange that it was not detected by service center 1 week back? Both the dealer and service center staff are pleasant by not at all professional or helpful. More

Horrible service I will never ever take my vehicle there again, they never have no parts in stock they have to order everything and then they never call you back to in I will never ever take my vehicle there again, they never have no parts in stock they have to order everything and then they never call you back to inform you they have the the so call part they ordered.i told my car there for rear bulbs to be replaced and they had to keep the the car because they forgot my car was there they are horrible..... how do you forget a customer car is at your place of business...... not only that they lie about what service what was done to your vehicle......... More

Vehicle purchase Sales guys were great manager not so much rude and made me feel uncomfortable. Was promised a touch up paint never received it would definitely not re Sales guys were great manager not so much rude and made me feel uncomfortable. Was promised a touch up paint never received it would definitely not return for purchase or recommend it! More

Completed Process amicably Completed process amicably. Worked out a deal for another pre owned vehicle. My experience seemed to be out of the ordinary as far as problems go. Completed process amicably. Worked out a deal for another pre owned vehicle. My experience seemed to be out of the ordinary as far as problems go. More

Bad sales person I wasn’t expect to walk out a luxury branch car dealer being so mad. Lance, who didn’t give me his business card so I may not spell his name right, I wasn’t expect to walk out a luxury branch car dealer being so mad. Lance, who didn’t give me his business card so I may not spell his name right, showed me 2 certified car. I have to back out a deal. When I walk out, he said: there are many junk car dealer you can buy from there. You will never find a car in Lexus. I asked him to provide car spec sheet and carfax he promised but I didn’t receive one before leaving. There was no test drive, yet he is eager to pull my credit to close a deal. For a luxury brand like Lexus, even the customer decide to not buy at the time, I would still expect the sales person to be professional than get the customer really mad when walk out. He should not qualified to work for Lexus. It’s a damage to the deal and Lexus brand. More

Korona did a great job selling me my car! Korona was super helpful. Very simple and to the point of everything. Didn’t beat around the bush and was honest. If every car leasing/buying experien Korona was super helpful. Very simple and to the point of everything. Didn’t beat around the bush and was honest. If every car leasing/buying experience was as good as the one I just had , I wouldn’t mind doing it every year. Thanks !! More

Purchasing a new vehicle This dealership gets an A+. The people I worked with were outstanding. Excellence ALL the way. Their professionalism shows how much they care for th This dealership gets an A+. The people I worked with were outstanding. Excellence ALL the way. Their professionalism shows how much they care for the customer. They broke ALL barriers to help me get my truck. I love love love this dealership. Alexandra Povesma, you are a beautiful person inside and out. Nick Novelli, thank you. I bought this truck on a Saturday night. The next morning I got stuck with a technical issue, I called Nick (Sunday morning) and he helped me out over the phone to resolve the issue. He answered my call and didn't hesitate to help me out. NOW thats what I call CUSTOMER SERVICE. My hats off to you guys for such a wonderful experience. I have to name a special person in this review. Sales manager "SHARON GALE". This woman is ABSOLUTELY a wonderful, caring, intelligent, determined person who made it possible so I can buy the truck. Her character is unique. She makes you feel like family. This woman is an asset to the dealership. More

Exemplary Service from Julie Hill and Gang From the moment I walked in till the moment I drove off with my car I was treated with utmost professionalism and respect. I asked to work with Julie From the moment I walked in till the moment I drove off with my car I was treated with utmost professionalism and respect. I asked to work with Julie as I read other wonderful reviews on her. She did not disappoint. I had a lot, and I mean a lot of questions. Julie answered them all and when she didn't know an answer she found it out right away. She was very responsive and she stands by her word. She made the whole experience so pleasant. Not only did I leave with a new car, I left with a friend. I feel very confident that I got exactly what I wanted and at a price that is very fair. I also worked with Linda Adomaitis in Finance and Nick Novelli with going over the many details of the car before I drove off. Both he and Linda were fantastic in their dealings with me as well. I look forward to coming back for car washes and service and I know when I do I will still be treated as well as when I purchased the car. Very happy indeed! More