McGrath Lexus of Chicago

I bought a preowned 2013 ES 350 on June 29, 2024 for a reasonable, but not low, price. An older car but with low miles and, I thought at the time, in good shape. About 4 months later I tapped the front bu reasonable, but not low, price. An older car but with low miles and, I thought at the time, in good shape. About 4 months later I tapped the front bumper in my garage. The bumper came loose, with far more damage than I would expect from a little tap. I don’t drive much so I just started to look into getting it repaired a couple weeks ago. Come to find out the bumper was damaged when I bought the car, and GLUED back into place instead of properly repaired. A lot of the clips that would hold the bumper in place were broken and missing. The repair would entail a new bumper, painting etc….at a cost of about $3,000. I’ve owned the car for about 6 months at this point and have put less than 1000 miles on it. I asked McGrath if they would help me with the repair, they said no. I wasn’t expecting them to cover the entire cost, but maybe half would be in line, given that their inspection of the car prior to me buying it didn’t detect a shoddy repair. On top of this when I took the car to their service department to get an estimate the guys pushed down on the bumper and loosened it even more. Yes I understand, buyer beware…it is a used car etc. However I didn’t buy the car from a guy in an alley, I bought it from what I thought was a reputable dealer and probably paid a little more because of this. Their failure to stand behind the sale is very disappointing. This is the second car I bought from them, and until now I considered myself a loyal customer . I can’t say that anymore, and will steer people away from them. More

Edmanuel Lopez was exceptional and very detailed on what I needed for my car. Excellent customer service I needed for my car. Excellent customer service More

I have had the pleasure of servicing here since 2002 with consistently excellent service! Thank you, Mark McLawhorn!! consistently excellent service! Thank you, Mark McLawhorn!! More

Robert Zuniga, the Service Manager, was outstanding. Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! More

Service was quick and thorough. Price was a little high. Courtesy was excellent and staff was friendly. Price was a little high. Courtesy was excellent and staff was friendly. More

great service by Andy and all the staff - highly recommend !!! Have been customer 18 yrs!! recommend !!! Have been customer 18 yrs!! More

Professional, they know their work. They know how to listen and provide the necessary help. They know how to listen and provide the necessary help. More

Very professional, thorough, available and eager to work with purchaser. This was a prompt process. with purchaser. This was a prompt process. More

The service consultant, Justin Parrilla, was excellent. He ordered the needed part so that it was available on the day service was scheduled and kept me informed of the progress of the repair. He ordered the needed part so that it was available on the day service was scheduled and kept me informed of the progress of the repair. More

Great experience. Justin my rep was fantastic. This is where I usually have my car serviced. They provide quality service. Justin my rep was fantastic. This is where I usually have my car serviced. They provide quality service. More