McGrath Lexus of Chicago

The dealership is in a good location. It's clean. Tou are greeted. Customer service is average at best. I've purchased 2 vehicles from this particular dealership. It's clean. Tou are greeted. Customer service is average at best. I've purchased 2 vehicles from this particular dealership. More

Amazing Customer Service! !! My sales person Karyna was great she did amazing helping me purchase my vehicle making she was very knowledgeable in Lexus products and services. K !! My sales person Karyna was great she did amazing helping me purchase my vehicle making she was very knowledgeable in Lexus products and services. Karyna was even came in on her off day to make my purchase went great! Nice Work Karyna thank you for the 5 Start⭐️service👌🏾 More

McGrath Lexus of Chicago Sales Team (John Irantos, Matt Fenton, Nick Novelli, and Noah Petro) did a superb job in my purchase of a new 2024 Lexus LX600 Luxury. John Irantos (my Sale Rep) was perfect in ha Fenton, Nick Novelli, and Noah Petro) did a superb job in my purchase of a new 2024 Lexus LX600 Luxury. John Irantos (my Sale Rep) was perfect in handling the whole process end-to-end, from the first interaction via phone to meeting in person the next day and test driving, to arranging for a personal technology tutorial, and to following up with the documents department to ensure that I get my Title and Registration as fast as possible. Matt (General Sales Manager) was very understanding to my request and ensured that the MCO gets UPS’d overnight to the local DMV. My experience with McGrath Lexus of Chicago started when I called John to inquire about a new car with a specific VIN. He put me on hold and went to check his inventory. He then came back with the great news that he had an identical car ready for pick up while the one I inquired about was still in transit to the dealer and would take 2-3 weeks to be ready for pick up. John paid close attention to what I was interested in and was able to find an exact match in record time. I was able to reserve the car then drive it home the next day. John did an excellent job ensuring that my time at the dealer was efficiently utilized. I was ready to drive home in less than an hour from arriving at the dealer. That hour included looking at the car, test driving, and 7 minutes with the Business Manager (Noah Petro) to sign the paperwork. To ensure that I can enjoy my new LX600 right away, John arranged for the great Master Technology Specialist (Nick Novelli) to spend two hours giving me a one-on-one tutorial on everything in the car inside out. There is nothing that Nick doesn’t know about Lexus technology. This has been the best car purchase experience I ever had and I have been buying a new luxury car every few years. The experience was amazing! More

Hands-down, the best dealership I went to even my father said the experience was the best he’s seen was able to buy my first car here no xxxxxxxx no fees everything was upfront and the dealers willing to wo said the experience was the best he’s seen was able to buy my first car here no xxxxxxxx no fees everything was upfront and the dealers willing to work with me. More

Mr. Christensen Director of McGrath Lexus of Chicago.Service Department I was really impressed with the service I received today. Daniel is the best! He and 2 other techs James and Jose were res Chicago.Service Department I was really impressed with the service I received today. Daniel is the best! He and 2 other techs James and Jose were responsive and helpful in getting my issue resolved. Thank you guys for great teamwork!! More