Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGrath Lexus of Chicago
Chicago, IL
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 924 reviews
June 27, 2020
Thanks Mark McLawhorn and the Team at McGrath Lexus The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark McLawhorn is excell The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark McLawhorn is excellent and he truly cares about your needs as a customer. He goes up and above the call of duty. He personally makes sure that I experience nothing but convenience when it comes to servicing my car(s). And his support team is excellent. I only speak to Mark when it comes to servicing my car. Additionally, I only deal with Mike Tumilty when it comes time for a trade in. He takes the time to know what you will like and what you will not like. And he works his magic to make sure I am satisfied when I leave the showroom. Doug Bell is also great as he not only listens but provides great advice so that you can make an informed decision. They have a great team. It’s like a family and I feel confident that they are always considering my best interest at heart. You can't buy the type of service and commitment to quality and excellence that these individuals provide. Please note that I have had a number of cars from this McGrath Lexus for a couple of decades now and I am blessed not to have ever had any issues with any of their cars and that has to do with which dealership that you go to when you are making such an investment. You not only invest in a car but the Team behind the car. This is the dealership and the Go To Team. More
by AGAHappy
Employees Worked With
Mike Tumilty, Mark McLawhorn, Doug Bell
June 26, 2020
My son , daughter and i used only Mark McLawhorn as our service advisor he’s very helpful and knowledgeable in his work. he’s very professional in his job. service advisor he’s very helpful and knowledgeable in his work. he’s very professional in his job. More
by artessgarcia
Employees Worked With
Mark McLawhorn
June 25, 2020
Everyone in the service department was helpful, friendly and courteous. They kept me updated on the status of the work being done on my car. When the car was ready , they went over the details of the diag and courteous. They kept me updated on the status of the work being done on my car. When the car was ready , they went over the details of the diagnostics More
by Joelbm944
Employees Worked With
Tony Boulos
June 16, 2020
It was great, I had to go in for a recall..I was in and out within about 1.5 hrs. I did not get a full tank as I usually do in every recall I’ve gone for but it’s all good. out within about 1.5 hrs. I did not get a full tank as I usually do in every recall I’ve gone for but it’s all good. More
by Danialomair78
Employees Worked With
Andy Pak
May 11, 2020
EXCELLENT We had a top notch experience. Everyone was great. I Highly recommend visiting their state of the art showroom. \ Amazing choice of beautiful veh We had a top notch experience. Everyone was great. I Highly recommend visiting their state of the art showroom. \ Amazing choice of beautiful vehicles. Shirley More
by karen.radcliffe
Employees Worked With
Anthony Swanke, Nick Novelli, Matt Fenton, Linda Adomaitis, Dianne Brogan
May 09, 2020
Great Experience Just want to take a moment and thank Alexandra for finding me the right car and making whole process hassle-free! Great experience and thanks a lot!!! Just want to take a moment and thank Alexandra for finding me the right car and making whole process hassle-free! Great experience and thanks a lot!!! More
by Stanley Willis
Employees Worked With
Alexandra Povesma
May 02, 2020
Pleasantly surprised of experience @ McGrath. Nice showroom and Courtesy of employees. First time buyer of a Lexus and spoke with woman who understood what I was looking for and knew what Car would b showroom and Courtesy of employees. First time buyer of a Lexus and spoke with woman who understood what I was looking for and knew what Car would be most suitable - no high pressure More
by Marge
Employees Worked With
Julie Hill, Matt Fenton, Dianne Brogan
April 29, 2020
Great people and prompt assistance in helping me with my car. Highly recommended. I will tell all my friends and family about my experience for sure. car. Highly recommended. I will tell all my friends and family about my experience for sure. More
by Cthomaseast
Employees Worked With
Dianne Brogan
April 17, 2020
OVERALL GOOD EXPERIENCE WITH BRENT MATTHEWS This is the best Lexus dealership in the Chicago area. For our last two cars, we have worked with Brent Matthews and his team. He is very thorough, This is the best Lexus dealership in the Chicago area. For our last two cars, we have worked with Brent Matthews and his team. He is very thorough, helped guide us to the right decision and made the entire process as easy as possible, and has been there post sale for us as well. Highly recommended! And thanks also to Nick to helping make sure we understood the technology of each car, and to Heather on the finance team! More
by JIM PRICE
Employees Worked With
BRENT MATTHEWS, Heather O'Malley
April 14, 2020
From the beginning I told you!!! McGrath Lexus SMH!!!! Your reviews reflect precisely my experience with Brett Matthews. Condescending sales approaches, comments such as "I have peopl McGrath Lexus SMH!!!! Your reviews reflect precisely my experience with Brett Matthews. Condescending sales approaches, comments such as "I have people that pay $5,000 for a down payment every day on a lease", piece mailing information so I can't make an informed decision. The tactics are unacceptable and unprofessional, considering this person represents a Lexus dealership. Stay clear away from the sales rep and spend your money either at Arlington Lexus or somewhere else. If I could upload the text conversation, I would. More
by LaLa
Employees Worked With
Brett Matthews
