McGrath Lexus of Chicago

EXCELLENT We had a top notch experience. Everyone was great. I Highly recommend visiting their state of the art showroom. \ Amazing choice of beautiful veh We had a top notch experience. Everyone was great. I Highly recommend visiting their state of the art showroom. \ Amazing choice of beautiful vehicles. Shirley More

Great Experience Just want to take a moment and thank Alexandra for finding me the right car and making whole process hassle-free! Great experience and thanks a lot!!! Just want to take a moment and thank Alexandra for finding me the right car and making whole process hassle-free! Great experience and thanks a lot!!! More

Pleasantly surprised of experience @ McGrath. Nice showroom and Courtesy of employees. First time buyer of a Lexus and spoke with woman who understood what I was looking for and knew what Car would b showroom and Courtesy of employees. First time buyer of a Lexus and spoke with woman who understood what I was looking for and knew what Car would be most suitable - no high pressure More

Great people and prompt assistance in helping me with my car. Highly recommended. I will tell all my friends and family about my experience for sure. car. Highly recommended. I will tell all my friends and family about my experience for sure. More

OVERALL GOOD EXPERIENCE WITH BRENT MATTHEWS This is the best Lexus dealership in the Chicago area. For our last two cars, we have worked with Brent Matthews and his team. He is very thorough, This is the best Lexus dealership in the Chicago area. For our last two cars, we have worked with Brent Matthews and his team. He is very thorough, helped guide us to the right decision and made the entire process as easy as possible, and has been there post sale for us as well. Highly recommended! And thanks also to Nick to helping make sure we understood the technology of each car, and to Heather on the finance team! More

From the beginning I told you!!! McGrath Lexus SMH!!!! Your reviews reflect precisely my experience with Brett Matthews. Condescending sales approaches, comments such as "I have peopl McGrath Lexus SMH!!!! Your reviews reflect precisely my experience with Brett Matthews. Condescending sales approaches, comments such as "I have people that pay $5,000 for a down payment every day on a lease", piece mailing information so I can't make an informed decision. The tactics are unacceptable and unprofessional, considering this person represents a Lexus dealership. Stay clear away from the sales rep and spend your money either at Arlington Lexus or somewhere else. If I could upload the text conversation, I would. More

Don't make a drive Sketchy Negotiation Practices Sketchy car sale practices. I would not recommend anyone getting into their car and make a drive to this dealership. I saw a certified 2020 online Sketchy car sale practices. I would not recommend anyone getting into their car and make a drive to this dealership. I saw a certified 2020 online but pricing was within 500 of MSRP. I told them I was interested but at a price of $54K . They came back by both phone and email and confirmed the vehicle was missing a couple of options I wanted. I said I was still interested. I made an appointment and drove 90 minutes to see the car. When we sat down to negotiate I offered 53K ,to offset for the missing moon roof and heated/cooled seats. They came back with a price that was 56.6K. What happened to the 54K they said 56.6K was close. Walked out and bought a brand new vehicle for several thousand less at another Lexus dealer with the missing options, and extras. If your time is valuable skip this dealership!! More

Decided to purchase my vehicle at lease end. Arrived at 1pm after lunch as recommended. Doug is informed I arrived. He says “I did not expect you” huh? Anyway, says I will be with shortly. Then, Doug passi 1pm after lunch as recommended. Doug is informed I arrived. He says “I did not expect you” huh? Anyway, says I will be with shortly. Then, Doug passing me by three times for new sales customers. Makes no sense. McGrath Lexus finance should be operating on a first come system. Next, after sitting there four hours I inquiry when he would complete my paperwork. I soon learn he left for the day. He did not have the courtesy to tell me. Unprofessional and in extreme poor taste! I get it my little 25k purchase of my 2016 ES350 was not yielding you the same commission as a 60k or mor sale but seriously!! Have the decency to respect other people’s time as you value yours. Now, I am referred to another salesperson. She apologized for the situation and completes purchase. Fast forward to today, March 2020, I receive a call from her and she explains I need to complete paperwork again as my finance company claims they never received paperwork. But, trust her she did submit it. And, in her comedic voice, well at least you avoided payments for a few months. Insulting!! Guess what lady, you’re not funny. And, she had the nerve to blame Chase, my lender. Here’s the thing, it is interesting that I tell her I received a letter from Lexus, as my partner reminds me, of payoff while thanking me. To make this more confusing, why would she confirm Chase sent them a check. Not sure of what type of deception or misrepresentation is going on at McGrath Lexus Chicago. More