McGrath Lexus of Chicago

The standout for the location are some of the personnel and in particular, Vilma in the service department. She represents the brand and is courteous and follows through. and in particular, Vilma in the service department. She represents the brand and is courteous and follows through. More

My most recent experience was positive. Everyone wore masks and too physical distancing seriously. Work was completed in the time promised and Daniel was very friendly and kept me informed. masks and too physical distancing seriously. Work was completed in the time promised and Daniel was very friendly and kept me informed. More

Excellent service, very friendly staff and very accommodating! The process was very smooth and they respected my time and the appointment. Will be continuing to use their services! accommodating! The process was very smooth and they respected my time and the appointment. Will be continuing to use their services! More

Excellent as always. Timely parts order. Plenty of personal space in the waiting area. Rep is knowledgeable and thorough and accurate about the time of serve. personal space in the waiting area. Rep is knowledgeable and thorough and accurate about the time of serve. More

McGrath Lexus in Chicago is the best for sales and service. I've bought three cars there, and have had all the service done there. service. I've bought three cars there, and have had all the service done there. More

I couldn't be more impressed n satisfied from the level of service that I received. The service Rep was pleasant, courteous n above all very explanatory with the problems on my vehicle. She should keep up of service that I received. The service Rep was pleasant, courteous n above all very explanatory with the problems on my vehicle. She should keep up the good work 👍 More

Always provides accurate information and updates. Takes care with doing it right the first time. I tried a private shop once thinking it would be cheaper, but returned to McGrath. “Cheap is dear in the e care with doing it right the first time. I tried a private shop once thinking it would be cheaper, but returned to McGrath. “Cheap is dear in the end” turned out to be very true! More

Waited 2 1/2 hours for an oil change & did get a complementary wash, also did not let me know what other services I needed done to my car until a text was sent 2 hours later instead of coming to let complementary wash, also did not let me know what other services I needed done to my car until a text was sent 2 hours later instead of coming to let me know while I was waiting in the waiting area. Paid me no attention. I was the last person to leave out & was there before other customers.🤬🤬🤬🤬 More

Everything was timely and great as usual. Andy WS my service person and he was very professional and friendly ad usual. Great service and I was satisfied. service person and he was very professional and friendly ad usual. Great service and I was satisfied. More

Thanks Mark McLawhorn and the Team at McGrath Lexus The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark McLawhorn is excell The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark McLawhorn is excellent and he truly cares about your needs as a customer. He goes up and above the call of duty. He personally makes sure that I experience nothing but convenience when it comes to servicing my car(s). And his support team is excellent. I only speak to Mark when it comes to servicing my car. Additionally, I only deal with Mike Tumilty when it comes time for a trade in. He takes the time to know what you will like and what you will not like. And he works his magic to make sure I am satisfied when I leave the showroom. Doug Bell is also great as he not only listens but provides great advice so that you can make an informed decision. They have a great team. It’s like a family and I feel confident that they are always considering my best interest at heart. You can't buy the type of service and commitment to quality and excellence that these individuals provide. Please note that I have had a number of cars from this McGrath Lexus for a couple of decades now and I am blessed not to have ever had any issues with any of their cars and that has to do with which dealership that you go to when you are making such an investment. You not only invest in a car but the Team behind the car. This is the dealership and the Go To Team. More