McGrath Lexus of Chicago

The reason why I keep going back to McGrath Lexus in Chicago is because of the excellent customer service provided by their personnel. I only speak to Mike Tumilty when my car leases are up and I have Chicago is because of the excellent customer service provided by their personnel. I only speak to Mike Tumilty when my car leases are up and I have gone to him over several years during this process. Mike Tumilty is excellent and he truly cares about the needs of his customers. He goes up and above the call of duty every time I have sought his assistance when selecting my Lexus cars over the years. He personally makes sure that I experience nothing but convenience and I am very satisfied (Out Right Happy) when it comes to leasing a car. He takes the time to know what you are looking for and what you may not like. And he works his magic to make sure I am satisfied if leaving the showroom and/or working through the challenges facing us all during this Pandemic, he went up and above the call of duty by our going through the major part of the process by remote technology. Doug Bell is also great as he not only listens but provides great advice so that you can make an informed decision when it comes to your financing needs. They make a great team. It’s like a family and I feel confident that they are always considering my best interest at heart. You can't buy the type of service and commitment to quality and excellence that these individuals provide. Please note that I have had a number of cars from this McGrath Lexus over a couple of decades and I am blessed not to have ever had any issues with any of their cars and that has to do with which dealership that you go to when you are making such an investment. You not only invest in a car but the Team behind the car. This is the dealership and the Go-To-Team, and their commitment to excellence is consistent. Ask for Mike Tumilty when looking for a Lexus. Mike Tumilty and Doug Bell represent both McGrath Lexus and Lexus Financial Well! More

Mark McLawhorn in the Service Dept is extremely knowledgeable. He takes the time to explain the problem clearly and the necessary repairs. He is trustworthy and that makes all the difference!!! M knowledgeable. He takes the time to explain the problem clearly and the necessary repairs. He is trustworthy and that makes all the difference!!! McGrath is smart to keep him on the job, he is outstanding!!!!! More

They were very courteous and the service was goodas always. I Appreciated that they took the time to check that my warranty covered the repairs needed. That saved me a significant amount of money. 😊 always. I Appreciated that they took the time to check that my warranty covered the repairs needed. That saved me a significant amount of money. 😊 More

Always an enjoyable and relaxed experience dealing with Lexus. Very accommodating. They listen and HEAR concerns, questions and financial goals. You never feel hurried or forced into making a decision. Lexus. Very accommodating. They listen and HEAR concerns, questions and financial goals. You never feel hurried or forced into making a decision. More

Excellent service from sales to option training to financial closing which each facet was explained. Took time to train my wife and I. Very pleasant overall experience. McGrath Lexus Chicago highly re financial closing which each facet was explained. Took time to train my wife and I. Very pleasant overall experience. McGrath Lexus Chicago highly recommended. More

Great service. Very professional. Waiting areas were clean. Social distancing and mask or face coverage was strongly encouraged. Everyone I came into contact with wore a face mask. Very comforting. clean. Social distancing and mask or face coverage was strongly encouraged. Everyone I came into contact with wore a face mask. Very comforting. More

Customer service was great. My car was detailed I saw still some crumbs under the seat And not sure if the oils that was used to clean should still show residue on the seats, other than that car was cl still some crumbs under the seat And not sure if the oils that was used to clean should still show residue on the seats, other than that car was clean. Thanks More

I brought my sc430 in for an air bag recall. Both Daniel (service manager) and Boris (tech) treated me and my car very well. Would not hesitate to bring my car back to McGrath. Adam (service manager) and Boris (tech) treated me and my car very well. Would not hesitate to bring my car back to McGrath. Adam More

We agreed on a purchase price for a car, but when I called back that same day I was told it was sold and asked them to call me if the deal does not go through. A week later I see the car is till for sa called back that same day I was told it was sold and asked them to call me if the deal does not go through. A week later I see the car is till for sale. I call the dealer and talk to the used car sales Manager Ben Mutz. I told him I wanted to purchase the car, but Ben Mutz says the car is now $2,500 more than we agreed upon. Ben Mutz proceeds states “I do not know what line of business you are in, but we can raise our prices anytime”. Essentially Mr. Mutz has no integrity and will not honor an agreed upon price. I call the General Manager Jimmy Tran and left numerous messages for him to call me. This incident occurred over 30 days ago and Jimmy Tran has not bothered to call me back. I have bought many cars and this is the worst experience I have ever had. Integrity at McGrath Lexus is not demonstrated or valued from the top down. Buy your car elsewhere!!!! More