McGrath Lexus of Chicago

My car was not ready when it was promised. I had them do a full detail, the floor mats were shoved in my trunk and my finish has buff marks & scratches all over. NEVER again. a full detail, the floor mats were shoved in my trunk and my finish has buff marks & scratches all over. NEVER again. More

McGrath Lexus service department is always ready to help, phenomenal customer service. Thank you much phenomenal customer service. Thank you much More

The service was complete when they promised, and new required services were thoroughly explained. The only issue I have, which didn't hit me until I reviewed the bill breakdown, was that the labor ch required services were thoroughly explained. The only issue I have, which didn't hit me until I reviewed the bill breakdown, was that the labor charge for approximately 3 hours of tasks was over $900. I understand that there are estimated times for each task that are used to determine labor rates, but I think they require re-examination, for that amount is high. More

They work hard to do right by me, today they called Lyft to have me taken to my next appointment and then called Lyft again to bring me back to the dealership. to have me taken to my next appointment and then called Lyft again to bring me back to the dealership. More

I was promptly greeted by the service personnel and service was excellent and was completed in less than the time frame they estimated. service was excellent and was completed in less than the time frame they estimated. More

Outstanding as usual. Everything taken care of quickly and with thoughtful service and full communication. and with thoughtful service and full communication. More

I no longer live in the Lincoln Park area, but I still depend on the McGrath service department to take care of my Lexus. I know maintenance and repairs will be handled well. depend on the McGrath service department to take care of my Lexus. I know maintenance and repairs will be handled well. More

The best! Especially service manager Frank Tranchida! Exemplifies customer service and what Lexus wants to be! Exemplifies customer service and what Lexus wants to be! More