McGrath Lexus of Chicago

Mark McLawhorn in the Service Dept is extremely knowledgeable. He takes the time to explain the problem clearly and the necessary repairs. He is trustworthy and that makes all the difference!!! M knowledgeable. He takes the time to explain the problem clearly and the necessary repairs. He is trustworthy and that makes all the difference!!! McGrath is smart to keep him on the job, he is outstanding!!!!! More

They were very courteous and the service was goodas always. I Appreciated that they took the time to check that my warranty covered the repairs needed. That saved me a significant amount of money. 😊 always. I Appreciated that they took the time to check that my warranty covered the repairs needed. That saved me a significant amount of money. 😊 More

Always an enjoyable and relaxed experience dealing with Lexus. Very accommodating. They listen and HEAR concerns, questions and financial goals. You never feel hurried or forced into making a decision. Lexus. Very accommodating. They listen and HEAR concerns, questions and financial goals. You never feel hurried or forced into making a decision. More

Excellent service from sales to option training to financial closing which each facet was explained. Took time to train my wife and I. Very pleasant overall experience. McGrath Lexus Chicago highly re financial closing which each facet was explained. Took time to train my wife and I. Very pleasant overall experience. McGrath Lexus Chicago highly recommended. More

Great service. Very professional. Waiting areas were clean. Social distancing and mask or face coverage was strongly encouraged. Everyone I came into contact with wore a face mask. Very comforting. clean. Social distancing and mask or face coverage was strongly encouraged. Everyone I came into contact with wore a face mask. Very comforting. More

Customer service was great. My car was detailed I saw still some crumbs under the seat And not sure if the oils that was used to clean should still show residue on the seats, other than that car was cl still some crumbs under the seat And not sure if the oils that was used to clean should still show residue on the seats, other than that car was clean. Thanks More

I brought my sc430 in for an air bag recall. Both Daniel (service manager) and Boris (tech) treated me and my car very well. Would not hesitate to bring my car back to McGrath. Adam (service manager) and Boris (tech) treated me and my car very well. Would not hesitate to bring my car back to McGrath. Adam More

We agreed on a purchase price for a car, but when I called back that same day I was told it was sold and asked them to call me if the deal does not go through. A week later I see the car is till for sa called back that same day I was told it was sold and asked them to call me if the deal does not go through. A week later I see the car is till for sale. I call the dealer and talk to the used car sales Manager Ben Mutz. I told him I wanted to purchase the car, but Ben Mutz says the car is now $2,500 more than we agreed upon. Ben Mutz proceeds states “I do not know what line of business you are in, but we can raise our prices anytime”. Essentially Mr. Mutz has no integrity and will not honor an agreed upon price. I call the General Manager Jimmy Tran and left numerous messages for him to call me. This incident occurred over 30 days ago and Jimmy Tran has not bothered to call me back. I have bought many cars and this is the worst experience I have ever had. Integrity at McGrath Lexus is not demonstrated or valued from the top down. Buy your car elsewhere!!!! More

The standout for the location are some of the personnel and in particular, Vilma in the service department. She represents the brand and is courteous and follows through. and in particular, Vilma in the service department. She represents the brand and is courteous and follows through. More