McGrath Lexus of Chicago

Edgar is exceptional. He is the best at what he does- Truly a great experience. We live 50+ miles from this dealership so before we made the drive I spoke with Edgar to inquire about the vehicle. Edgar w Truly a great experience. We live 50+ miles from this dealership so before we made the drive I spoke with Edgar to inquire about the vehicle. Edgar went above and beyond- checking availability, going to the vehicle to answer my specific questions about features and the condition of the vehicle. He took videos of the vehicle showing the specific features and the condition. He had the vehicle cleaned and sent us a picture update as we were on the way. Edgar is THE person for anyone looking to purchase at McGrath Lexus. Helpful. No pressure. Thorough. My favorite vehicle sales consultant. Doug and Mike in finance we’re extremely helpful and completed a great experience. More

Tires needed airService able to accommodate me & provide Tires needed air Service able to accommodate me & provide winterizing and a loaner as well! Tires needed air Service able to accommodate me & provide winterizing and a loaner as well! More

Justin Parrilla the Service Consultant was very professional and was able to answer all my questions. It’s been awhile since I have visited this dealership but because of Justin I’m making this my professional and was able to answer all my questions. It’s been awhile since I have visited this dealership but because of Justin I’m making this my home for all my automotive needs. Keep up the good work. More

Very disappointed. Expected more professionalism from a high-end dealership like Lexus. Sales process went ok, but a minor problem afterward with servicing went totally nuts over something that cost the d high-end dealership like Lexus. Sales process went ok, but a minor problem afterward with servicing went totally nuts over something that cost the dealership NOTHING to honor. Raised to sales manager Heather, and it was disastrous from there. I don't know how that person is even employed at Lexus. Nasty, nasty, nasty!! Tried contacting the general manager for the dealership, but he couldn't be bothered to return a simple, professionally written e-mail. Ready for my next vehicle, but will steer WAY clear of this dealership because of HER and this dealership's non-caring attitude once you write the check. More

Fast thorough service—pleasant environment. Andy Pak is very best I. Service. Very highly recommend. very best I. Service. Very highly recommend. More

I wanted to sell my 2010 Lexus RX350 and responded to an email from McGrath Lexus offering a price based upon my submission of information online. I made an appointment and brought the car in for inspectio email from McGrath Lexus offering a price based upon my submission of information online. I made an appointment and brought the car in for inspection and was told they would honor the offer. I told them I would bring the car in a week later to complete the transaction. I made an appointment with Ben Muth, the used car sales manager. Things started heading downhill when he kept me waiting for.40 minutes, without apology. After filling out and signing some forms, I was asked to sign over the title. At that point, I asked how long it would take for them to type up and give me my check. Mr Muth said 7-10 days. I said: “OK. I will hold the title and exchange it for the check. Mr Muth said we don’t do business that way; I was to leave the signed documents with McGrath and wait for the check. I asked him to give me a signed letter acknowledging receiving the signed documents and committing to get me the check as agreed. Muth replied that they did not do business that way, and that they were “MCGRATH”, so I should rely on his word. Obviously, they were optimistic that they could resell the car for a profit within a week and make money without ever being out of pocket. Obviously, I took my keys and title and walked out, not willing to be taken advantage of by their unethical business practices More

Justin was outstanding in courtesy and service. We just met him on this visit. Our previous service advisor was no longer available. Justin kept us informed and updated, which we appreciate and look fo met him on this visit. Our previous service advisor was no longer available. Justin kept us informed and updated, which we appreciate and look for in a service advisor. We highly recommend him! More

Friendly and professional. The pictures on the site represented the car well. The dealership was clean as well as the restrooms. My salesman John Irantos went above and beyond, picking us up at the a represented the car well. The dealership was clean as well as the restrooms. My salesman John Irantos went above and beyond, picking us up at the airport and helping us all on his day off! Highly recommend. More

Tony, our service rep, was fantastic. Very professional, through and friendly. A very pleasant experience. through and friendly. A very pleasant experience. More