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McGrath Lexus of Chicago

Chicago, IL

4.6
923 Reviews

1250 West Division Street

Chicago, IL

60642

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Showing 923 reviews

December 21, 2021

I give them two stars because I did get my oil changed, albeit took three hours to get it done. After waiting patiently I went to the desk to ask what the status was and the woman told me she was going hom More

by anneboyle56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea who was actually in charge of my car. But it was a disaster.
December 20, 2021

Julie Hill at McGrath Lexus is the best! Listens well and is quick with feedback and return calls and assistance. Dealership is clean and well run. More

by Cjfoggje
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Hill
Jan 13, 2022 -

McGrath Lexus of Chicago responded

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December 20, 2021

Quick, convenient, and excellent customer service. Best experience at a dealership service center I’ve ever had. More

by johnarosenfeld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga, Andy Pak, Mark McLawhorn, Dwayne Allen, Tony Boulos
Jan 13, 2022 -

McGrath Lexus of Chicago responded

Thank you for leaving us a review!

December 17, 2021

Great service the team are nice and knowledgeable about what’s going on with your vehicle More

by Captainray.austin04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga, Andy Pak, Mark McLawhorn, Dwayne Allen, Tony Boulos
Jan 13, 2022 -

McGrath Lexus of Chicago responded

Thank you for leaving us a review!

December 17, 2021

My car was not ready when it was promised. I had them do a full detail, the floor mats were shoved in my trunk and my finish has buff marks & scratches all over. NEVER again. More

by marymac2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Pak
December 04, 2021

Amazing service and staff! Very impressed with how quickly they got my busted tire in & out. More

by UC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edmanuel Lopez
Jan 13, 2022 -

McGrath Lexus of Chicago responded

Thank you for leaving us a review!

November 30, 2021

McGrath Lexus service department is always ready to help, phenomenal customer service. Thank you much More

by marie30kj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Boulos
November 30, 2021

The service was complete when they promised, and new required services were thoroughly explained. The only issue I have, which didn't hit me until I reviewed the bill breakdown, was that the labor ch More

by cvxwvk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Boulos
November 23, 2021

They work hard to do right by me, today they called Lyft to have me taken to my next appointment and then called Lyft again to bring me back to the dealership. More

by Libby.roth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
November 23, 2021

I was promptly greeted by the service personnel and service was excellent and was completed in less than the time frame they estimated. More

by Ludy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Pak
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