McGrath Kia

The experience was wonderful. My husband hates looking for different vehicles but after our experience at Pat McGrath he was already talking about going back to get our next vehicle. We went to test driv for different vehicles but after our experience at Pat McGrath he was already talking about going back to get our next vehicle. We went to test drive a used Kia and ended up getting a new Kia at a great price. I would recommend them to all my relatives, friends and neighbors. We felt like we had time to make choses and not feel rushed and not pushed into anything we didn't want or need. More

My car is unsafe to drive because it stalls when driving but the service department can't figure out why. Kia corporate won't help either, they insist the car is safe and can be used while I wait 6 weeks f but the service department can't figure out why. Kia corporate won't help either, they insist the car is safe and can be used while I wait 6 weeks for a specialist to come to town to look at my car. Very disappointing at lack of concern for my safety and the safety of my children. More

Ed was wonderful. I felt like he listened to me, was honest, and he helped me choose a car I was happy with. I was looking for a payment within a certain range and he was very helpful in that regard. honest, and he helped me choose a car I was happy with. I was looking for a payment within a certain range and he was very helpful in that regard. I felt like I got a great price for my trade in and the KIA was a good deal for a high quality vehicle. Everyone was nice and welcoming. I was there at the the very end of the day and everyone was very patient and stayed late to help me. We made a deal and then I went to the finance department. I don't necessarily want to name anyone as the person who worked with me was very nice and I appreciated his help in getting me financing. HOWEVER, he explained the warrenty that would be provided to me by McGrath (60/100,000 miles) and I was very excited to hear that this was "provided by McGrath" as part of my purchase. The cost was 40-50 per month more than Ed had told me. I thought it was because I chose Gap coverage. I was stressed about it but I know this coverage is important and it was explained to me well. The Finance person had all the papers and very quickly pointed out the places I should sign, initial, sign, initial here and there. I did so and should have had him go over the contact with me. When I recieved the contract in the mail the following week I was suprised to see I spent over $4000.00 on this insurance I thought was "provided" as part of the purchase. I was never told this was costing me $4000.00 in addition to the Gap coverage. I would not have made this choice had I understood the additional cost as the manufacturer provided a power train warranty. I called the finance department to ask about it and was told that it had been explained to me. I guess since I am a professional woman I feel like I "get" things that are explained to me and NEVER was I told this was costing me extra. Granted, I understand I should have asked him to slow down and explain what he was telling me to sign. I was too trusting and I guess I feel "had". Despite how fantastic Ed did at his job, I am not sure I will purchase a car at KIA in the future. I feel like I was duped in the financial department. Lesson learned. I do like my new car though and Ed Knebel is definately an asset to your company. More

I had a wonderful experience working with the staff to purchase my new Kia. Wyatt was very knowledgable about all of the cars that Kia offers and did a great job answering my questions. The reason why I purchase my new Kia. Wyatt was very knowledgable about all of the cars that Kia offers and did a great job answering my questions. The reason why I have given such and excellent rating is because I have never experienced such personalized customer service and I really appreciated the honestly and dedication of the employees during and following my purchase. I highly recommend this dealership, you will not be disappointed! More

Came in to look at buying a new Kia Optima. Ed Knebel was the first sales person to me. Which is one of the things I hate about car dealerships. (salesmen chasing you around the carlot). I told him what I wa the first sales person to me. Which is one of the things I hate about car dealerships. (salesmen chasing you around the carlot). I told him what I was looking at online. So he pullled it in the dealership bay and showed the car to me. I took for a test drive.( which was a fully loaded EX) It was a good car and the one I kinda wanted. I told him the price I wanted to pay for it which was way under the MRSP of the car. But I came to by a car cash out the door! So instead playing the price game he went straight to his manger and brought him over. He couldn't meet me with the price I wanted. But he Brought me out a SX optima that had more options then the EX except the navagation unit. I took for a drive and liked it. They was able to sell it to me for the amount I was looking to spend. They said why they could offer me that car for that price was because it was a program car.(if you brought your car in for to be fixed or the dealer would drive it.) The only differance was that it had 107 miles already on it. So I felt comfortable buyingthat one. But I liked the EX one I was looking at but we was $2000 apart from each other. The color of the SX was actual color my wife wanted. I just wish it had the nav in it. But the sell went smooth. It took longer going through the paper work person and extra add on people then the sales person part. The cons so far is that I had to take back to the shop two times less of two weeks. The first time was for the horn. They forgot to pull a tab out in between the contacts when the car came in. The second time the check engine light came on. And they found a wire that wasn't getting a good ground. so they fixed it. Hopefully this will be last time I have to take it back. I bought other cars and trucks for McGrath sister location's and didn't have experenice with them. So I decided to give them one more try. They did send my wife a basket of goodies which was nice. But I would of been happy if they would've gave me accories though. I will be buying a new car for my son this summer for college and one for my daughter next summer. So I hope this car holds up to my exception. If so I be back to buy again. Hope they give a better deal. For buying more in a short amount of time. More

They did an excellent job with helping me get into my car that day. I would recommend them to anyone looking to get into a new car. that day. I would recommend them to anyone looking to get into a new car. More

We were happy with every aspect of the sale. We were repeatedly thanked for the business. It was reinforced to us that if we had any questions or concerns we should never hesitate to ask. repeatedly thanked for the business. It was reinforced to us that if we had any questions or concerns we should never hesitate to ask. More

John did a good job of explaining the options for each vehicle, and going with us on multiple test drives of different vehicles. For a new salesman, he did a wonderful job. vehicle, and going with us on multiple test drives of different vehicles. For a new salesman, he did a wonderful job. More