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McGrath Kia of Highland Park
Highland Park, IL
17 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 17 reviews
August 07, 2024
I would give 0 stars if I could. If you’re considering using this dealership for service, save yourself the frustration and go somewhere else. This is the absolute worst dealershi If you’re considering using this dealership for service, save yourself the frustration and go somewhere else. This is the absolute worst dealership I have ever dealt with. I dropped off my car for service and called them more than 10 times, left over 3 voice messages, and sent 3 text messages, but never heard back. Finally, one lady called and said she would follow up with the manager but never did. When I finally went to the dealership in person, the manager, David (I believe), had the audacity to suggest that if I was unhappy, I should just take my car elsewhere. He didn’t even bother with a simple apology! This manager acts like he’s doing me a favor by taking my car elsewhere. The level of disrespect and unprofessionalism is beyond shocking. Avoid this place at all costs if you value your time and sanity. They don’t care about your time, do terrible business, have zero communication skills, and don’t even know how to say “we’re sorry.” If you want a nightmare, service your car at this dealership. More
by Behzad
Employees Worked With
David
July 05, 2024
I completed a finance application via phone to try to purchase a vehicle, the sales consultant said i was approved and begged me to come to the dealership to instead of delivering the car as i requested. purchase a vehicle, the sales consultant said i was approved and begged me to come to the dealership to instead of delivering the car as i requested. so i drove 3 hours away only to have the floor manager (Mr Baluch) change the price of the car by 7.000. they presenrted fake paperwork with fraudulant fees DO NOT BUY HERE they are scammers and they will lie and upcharge you by large amounts and they sell cars with issues and fake like they don't hear the noises or see the damage as i was on a test drive there were alot of weird noises and i kept asking my sales rep what the noises are and he completely denied hearing it and complete denied seeing any damages on the car . these sales reps or poor and money hungry they cannot be trusted even with cheap cars like the one i was trying to buy. there is no way i put 7k down on a 13k cars and come out still financing 13k More
by gallman.deoveon
Employees Worked With
robert sales rep and mr baluch Floor manager
December 26, 2023
Brought car in for routine service and my service advisor was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checke was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checked to see if I needed anything while I waited for the vehicle. Extremely pleasant experience. More
by rmb0202
Employees Worked With
Service Advisor
December 20, 2023
Do not, and I mean do not purchase or get your car repaired here. They lack basic communication skills and will “magically” lose your check if you’re going through insurance. They give you “timelines” repaired here. They lack basic communication skills and will “magically” lose your check if you’re going through insurance. They give you “timelines” of when your car will be finished but has failed meeting said timelines every single time. If you have any additional questions about your car, you can forget getting in touch with someone right away. They will force you to leave a VM which takes them hours to get back to you and when they do get back to you, no one knows anything about your car. Manager Salman isn’t any help either. Very nonchalant and lackluster. Go somewhere else where they will appreciate your service! More
by lone wolf
Employees Worked With
Gianna and Salman
October 31, 2023
Revolving Door for Service Advisors or Staff that don’t communicate with eachother or understand how to use their internal systems correctly. Over charge and give you things that are not necessary for your communicate with eachother or understand how to use their internal systems correctly. Over charge and give you things that are not necessary for your vehicle. Feels more like a retail shopping experience, rather than a Service Department that is dedicated to what is best for your vehicle. More
by bwexler92
Employees Worked With
Gianna and Jose or Jesus
September 17, 2023
High pressure, start to finish. Felt like bait and switch all day. And, I agree wholeheartedly with other reviewers that they put additional line items in to inflate the price. Adve Felt like bait and switch all day. And, I agree wholeheartedly with other reviewers that they put additional line items in to inflate the price. Advertised price was $35k, with the “line items “ it brought the price up to $49,000! I told our sales person Lance that I was putting 5% down. Even at $50,000, 5% is $2500. Their numbers said I was putting down $8,000! Pressure for me to put more down, like I had made the mistake. Greg, some kind of manager, comes over to “save me money “ and when the final numbers came out, it added $3,000 to the total price.They refused to disclose the loan rate even though I asked multiple times. I asked for 90 days deferred on the first payment. As I am signing the paperwork, am told that in order to defer, it will add an ADDITIONAL $500 to the total cost. So underhanded. We should have walked away. I hope the car is better than the dealership. More
by Katie’s mother
Employees Worked With
Lance D
