McGrath Honda of St Charles - Service Center

Great customer service , fast oil change , checked my car and I didn’t have to wait long , I think I waited about 30 min which was the fastest I have ever gotten and I didn’t have to wait long , I think I waited about 30 min which was the fastest I have ever gotten More

Very knowledgeable and pleasant employees, clean waiting room and all around good experience. I was in and out within the allotted time stated which made my schedule happy room and all around good experience. I was in and out within the allotted time stated which made my schedule happy More

Excellent service. Dan did a great job of providing me with options and he spent time explaining what I might need in the future. I felt that he was honest a service. Dan did a great job of providing me with options and he spent time explaining what I might need in the future. I felt that he was honest and very helpful. More

Great Service, The work which was performed was excellent. CJ told me that the mechanic noticed a wobble with front tires during a test drive. The mechanic recomme The work which was performed was excellent. CJ told me that the mechanic noticed a wobble with front tires during a test drive. The mechanic recommended that the brake rotors be resurfaced. I brought the Pilot in for routine B123 service. While I surprised that the front rotors needed resurfacing, I agreed to have the work done. The worked performed was excellent and the front wheels no longer wobble when braking. More

Great service as always. Had another great service experience at St Charles Honda. Everything was done as expected and done well. I'm very happy with the results of the serv Had another great service experience at St Charles Honda. Everything was done as expected and done well. I'm very happy with the results of the service done on my truck. Thank you! More

Paint issue resolved Dan Pipple understood the situation and the proper fix required. He made sure it was completed successfully and made sure we had a loaner vehicle for Dan Pipple understood the situation and the proper fix required. He made sure it was completed successfully and made sure we had a loaner vehicle for the duration. I will request Dan in the future! Thanks More

Good Times! I have always had a good experience with the Service Department in St. Charles. I guess I would be shocked if I didn't. :-) I am moving to New M I have always had a good experience with the Service Department in St. Charles. I guess I would be shocked if I didn't. :-) I am moving to New Mexico and I sure hope I find happiness with the Honda Dealer in Las Cruces there because it is about 112 miles from Silver City, NM. Over the years I have recommended McGrath of St Charles, I will miss your dealership greatly! Oh yeah, a few years ago we bought two 2016 Hondas from Carlos Fuentes, as you may know, he is the best! Good Job! Mark Brenton . More

Always great service Friendly service. They paid attention to my concerns. It was really fantastic that I could get a loaner card since I work and this is very important. Friendly service. They paid attention to my concerns. It was really fantastic that I could get a loaner card since I work and this is very important. More

Always a pleasure dealing with CJ, Zach, and the entire service team! They go above and beyond for you to ensure you’re always taken care of. service team! They go above and beyond for you to ensure you’re always taken care of. More

Service Center Review My review would have been higher however, my previous visit was on November 2nd at which time a necessary part was ordered to resolve my issue. I was My review would have been higher however, my previous visit was on November 2nd at which time a necessary part was ordered to resolve my issue. I was told that I would receive a phone call when the part came in, I never received that phone call! After over a month and a half, I personally called the service center (January 18th) was told to check with the parts department to see if my part was in, (Great service huh), I did so. The parts department person informed me that my part was in and I transferred back to the receptionist to set an appointment. My service advisor CJ was excellent on my last visit as I wish this standard was set for all of your service employees. More