McGrath Honda of St Charles - Service Center

Michael Castro the Service Advisor was very courteous and professional. The entire team at McGrath Honda were very friendly. I would highly recommend their services. professional. The entire team at McGrath Honda were very friendly. I would highly recommend their services. More

The representative was professional, informative, and polite. The work was done in a timely manner..My car was washed and waiting for me.Great experience! polite. The work was done in a timely manner..My car was washed and waiting for me.Great experience! More

Smooth operation I was trying to understand the prices of service on your website. But it was no help at all. So I just went in to get my oil changed, when I got there I was trying to understand the prices of service on your website. But it was no help at all. So I just went in to get my oil changed, when I got there CJ spoke to me about why there are not prices on the site. He said because they need to know the type of car I have, but the site brought up my car so I would think it knows. He said it's best just to call it's much easier. I will next time. The wait was going to be over an hour, but CJ got me in and out under :45mins. More

A persistent problem was finally diagnosed and fixed. I have nothing to say one way or the other about the whole dealership, but I have had three encounters in the last month or so with service. The first I have nothing to say one way or the other about the whole dealership, but I have had three encounters in the last month or so with service. The first was good, but, as it turns out, not thorough enough to diagnose a problem. A second trip seemed to take care of it (thank you, Ron), but the tire pressure light came on again in short order. A third trip took care of the issue, I hope for good. More

Excellent The customer service was excellent. The work performed was also excellent. We would highly recommend McGrath Honda for their excellent customer serv The customer service was excellent. The work performed was also excellent. We would highly recommend McGrath Honda for their excellent customer service and quality repair services. More

Great Customer Care Service people make you feel like a valued customer. Never haveto wait unreasonable time. Everything clearly explained. Very good value. Very reas Service people make you feel like a valued customer. Never haveto wait unreasonable time. Everything clearly explained. Very good value. Very reasonable price. Clean, comfortable waiting area ans wonderful hot chocolate! More

Very flexible which allowed me to schedule the service I needed 30 minutes prior to my arrival. All of which was accomplished in a reasonable amount of time. Mike Castro explained and prioritized the items needed 30 minutes prior to my arrival. All of which was accomplished in a reasonable amount of time. Mike Castro explained and prioritized the items noted on the inspection report which helps tremendously to plan for future service needs. More

This dealership is pay rate good,good customer service, usually busy, Trustful, have Enough employer, need more parking space, Very poor communication, need equal Opportunity for everyone, need fix somethi usually busy, Trustful, have Enough employer, need more parking space, Very poor communication, need equal Opportunity for everyone, need fix something if is not working. More

Not Perfect but Very Good My service representative did a good to excellent job of keeping me informed. He did an excellent job of working with me and the dealership in creati My service representative did a good to excellent job of keeping me informed. He did an excellent job of working with me and the dealership in creating some price concessions that enabled me to afford my $1900 repair bill on an ancient CRV. Loaner was much appreciated. Good experience and very well treated. More