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McGrath Honda of St Charles - Service Center
St Charles, IL
211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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211 Reviews of McGrath Honda of St Charles - Service Center
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February 26, 2020
The service was outstanding, very helpful. Got an oil change. It took no longer than 45 min. Estevan villa answer all my questions. Thank you. change. It took no longer than 45 min. Estevan villa answer all my questions. Thank you. More
by jorge.valdivia90
Verified CustomerEmployees Worked With
Esteban Villa
February 26, 2020
Dan Pippel, Service Consultant. is a first rate example of a true customer service practitioner.He consistently provides all the tangible service interaction steps, as well as the intangible personal conne of a true customer service practitioner.He consistently provides all the tangible service interaction steps, as well as the intangible personal connections, that make me feel valued and taken care of. Having taught customer service for over 15 years, I am both a credible and critical observer, and Dan "gets it" and "lives it". He is a credit to your dealership. More
by vsiarny
Employees Worked With
Dan Pippel
February 26, 2020
So glad to see TJ is back in action again at Mcgrath. Again as always a professional experience in the service department. Car was ready when TJ promised it and all washed and ready to pick up. Thanks T Again as always a professional experience in the service department. Car was ready when TJ promised it and all washed and ready to pick up. Thanks TJ More
by Don Cinkus
Employees Worked With
TJ Taylor
February 26, 2020
Great service, and friendly and knowledgeable staff! The service on my car was performed quickly in the timeframe they promised. My overall experience was refreshingly good! service on my car was performed quickly in the timeframe they promised. My overall experience was refreshingly good! More
by jimkarner
Employees Worked With
Don’t remember his name
February 24, 2020
Disappointment Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return to the dealership but will have to reschedule. More
by stephen-foust
Employees Worked With
ALEXANDER PETERSEN
February 21, 2020
Great customer service I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the ci I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the circumstances. Free use of a loaner vehicle and the application of several coupons helped make it a little easier to handle. More
by pobo
Employees Worked With
Mike Castro
February 21, 2020
efficient and effective I have always been treated well and with respect. Everyone with whom I have had dealings has been anxious to be of service and I have always left wit I have always been treated well and with respect. Everyone with whom I have had dealings has been anxious to be of service and I have always left with any issues resolved. More
by yarussolc
Employees Worked With
Service Tech but don't know his name
February 20, 2020
Overall Service I don't know why but every-time we bring the 2015 Fit in for service that is not an oil change, brakes or routine maintenance it seems as if we get th I don't know why but every-time we bring the 2015 Fit in for service that is not an oil change, brakes or routine maintenance it seems as if we get the "I don't think you know what your talking about" look. As an example, we had a problem with the electric push button start - my wife tried to explain it was the push button. All we got was that " we can't look at it unless it's replicated" - well if it works then it doesn't how do you replicate when you bring it in? That's why we bring it in because something is acting up or not working correctly. Now we have an issue with the dash board lights after the "push button" was fixed - again, can't do anything until it's replicated. She explained we have to bang on the dash to get it to work but that did not phase anybody. Both issues we looked up and there are Honda issues with the push button and with this dash light (NHTSA - 34 issues) - with this dash board issue we were over 300 miles from home without knowing our fuel level - kind of concerning so that's why we brought it in. Overall the staff is friendly, prices are in line and routine service is good - never had a call back but just can't seem to get someone to address the needs or acknowledge the issue when we bring it in which causes us to keep coming in for the same issue. More
by tkoneil89
Employees Worked With
None of the above
February 20, 2020
The service tech who helped me was very attentive to my needs. He took the time to explain each service item in detail, and even had the mechanic come out to explain one of the service items. Great exper needs. He took the time to explain each service item in detail, and even had the mechanic come out to explain one of the service items. Great experience and really exemplifies why I choose to have my Honda vehicle serviced at the dealer. More
by porschefx9
Employees Worked With
Michael Castro
