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McGrath Honda of St Charles - Service Center
St Charles, IL
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of McGrath Honda of St Charles - Service Center
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February 28, 2020
The McGrath Service Department is excellent. Our Service Advisor, Esteban, did an great job and was very professional. Always providing follow-up when promised. It was a difficult situation, the service Advisor, Esteban, did an great job and was very professional. Always providing follow-up when promised. It was a difficult situation, the service needed. A known defective piston ring issue with 2013 Odysseys was the problem. When Esteban saw the high expense of the repair he immediately involved his manager and eventually, American Honda. American Honda thankfully agreed to cover part of the costs of repair, of which I am grateful. But due to the fact this is a known issue, the rings being defective, this is not a repair one would expect from a Honda product. Replacing piston rings at 75,000 miles, does not befit the high level of quality I have come to expect with this being my fifth Honda vehicle. I am very disappointed and my confidence is shaken with Honda. I have nothing but the highest regard for McGrath. More
by cbaumgar
Verified CustomerEmployees Worked With
Esteban Villa, definitely 5 stars!
February 28, 2020
Fast and efficient. They took me on time and had my vehicle back to me in a timely manner. I trust their recommendations and the work they do. vehicle back to me in a timely manner. I trust their recommendations and the work they do. More
by kavoigt
Employees Worked With
Dan - service
February 26, 2020
The service was outstanding, very helpful. Got an oil change. It took no longer than 45 min. Estevan villa answer all my questions. Thank you. change. It took no longer than 45 min. Estevan villa answer all my questions. Thank you. More
by jorge.valdivia90
Employees Worked With
Esteban Villa
February 26, 2020
Dan Pippel, Service Consultant. is a first rate example of a true customer service practitioner.He consistently provides all the tangible service interaction steps, as well as the intangible personal conne of a true customer service practitioner.He consistently provides all the tangible service interaction steps, as well as the intangible personal connections, that make me feel valued and taken care of. Having taught customer service for over 15 years, I am both a credible and critical observer, and Dan "gets it" and "lives it". He is a credit to your dealership. More
by vsiarny
Employees Worked With
Dan Pippel
February 26, 2020
So glad to see TJ is back in action again at Mcgrath. Again as always a professional experience in the service department. Car was ready when TJ promised it and all washed and ready to pick up. Thanks T Again as always a professional experience in the service department. Car was ready when TJ promised it and all washed and ready to pick up. Thanks TJ More
by Don Cinkus
Employees Worked With
TJ Taylor
February 26, 2020
Great service, and friendly and knowledgeable staff! The service on my car was performed quickly in the timeframe they promised. My overall experience was refreshingly good! service on my car was performed quickly in the timeframe they promised. My overall experience was refreshingly good! More
by jimkarner
Employees Worked With
Don’t remember his name
February 24, 2020
Disappointment Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return to the dealership but will have to reschedule. More
by stephen-foust
Employees Worked With
ALEXANDER PETERSEN
February 21, 2020
Great customer service I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the ci I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the circumstances. Free use of a loaner vehicle and the application of several coupons helped make it a little easier to handle. More
by pobo
Employees Worked With
Mike Castro
February 21, 2020
efficient and effective I have always been treated well and with respect. Everyone with whom I have had dealings has been anxious to be of service and I have always left wit I have always been treated well and with respect. Everyone with whom I have had dealings has been anxious to be of service and I have always left with any issues resolved. More
by yarussolc
Employees Worked With
Service Tech but don't know his name
