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McGrath Honda of St Charles - Service Center
St Charles, IL
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of McGrath Honda of St Charles - Service Center
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April 01, 2020
Disappointing We brought our 2018 CRV in because our gravel pan became disconnected. Rather than address the malfunction, you decide to blame us. Got home, and o We brought our 2018 CRV in because our gravel pan became disconnected. Rather than address the malfunction, you decide to blame us. Got home, and our tire was flat. Your mechanics did not even bother to do normal, basic maintenance. Absolutely not professional at all. It seems like the concept of customer service has eluded you. Are you actually proud of this? More
by cewalter49
Verified CustomerEmployees Worked With
JOSE BARRERA
April 01, 2020
Car needed some work and they took care of it as they said they would! They also did it in a Timely manner timely manner getting back to me as he said they would! said they would! They also did it in a Timely manner timely manner getting back to me as he said they would! More
by greatsaves1
Employees Worked With
April 01, 2020
It was good. The service was good and the rep was thorough. I was pleased with the service. I also appreciated the coupons that came in the mail. The service was good and the rep was thorough. I was pleased with the service. I also appreciated the coupons that came in the mail. More
by ktsheehan
Employees Worked With
TJ
April 01, 2020
Always reliable, great service I have had my CRV serviced at this facility since the purchase of my vehicle. The service team is always professional and knowledgeable about my need I have had my CRV serviced at this facility since the purchase of my vehicle. The service team is always professional and knowledgeable about my needs. I highly recommend McGrath Honda of St. Charles. More
by MRESTIVOADAMS
April 01, 2020
Warranty work It was nice to be notified of a non-recall recall work to be done on my 2012 Fit. The work was done promptly and professionally. An added nice touch It was nice to be notified of a non-recall recall work to be done on my 2012 Fit. The work was done promptly and professionally. An added nice touch was being notified of other repair issues and prices with the car when the original work was done. More
by ksimons304
Employees Worked With
T J Taylor, B Hernandez
April 01, 2020
Mike P Needed to get the oil changes. Got a coupon from McGrath. Great price, couldn't refuse to get legit Honda service from McGrath for such a deal. Sta Needed to get the oil changes. Got a coupon from McGrath. Great price, couldn't refuse to get legit Honda service from McGrath for such a deal. Staff got me in and out in less than a half hour. They took great care to ensure car was germ free. Jose Espinoza came over and from a safe distance asked if i wanted to trade in. Told him we were not ready just yet. THANKS MCGRATH! More
by MPETERS8
Employees Worked With
March 20, 2020
Would recommend service to others. We have dealt with this dealership since 2009 and have been satisfied with the service we have received. Although we could probably go to another dea We have dealt with this dealership since 2009 and have been satisfied with the service we have received. Although we could probably go to another dealership we still chose to go to St. Charles. More
by NSALLMANN
Employees Worked With
T.J. Taylor, B. Hernandez
March 15, 2020
They took care of my request without appointment on a busy Saturday. They even installed wheel locks and were very respectful and accommodating. Service manager was good. busy Saturday. They even installed wheel locks and were very respectful and accommodating. Service manager was good. More
by saleem.baber
Employees Worked With
Service Manager.
