McGrath Honda of St. Charles

Great customer service I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the ci I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the circumstances. Free use of a loaner vehicle and the application of several coupons helped make it a little easier to handle. More

David Kolinen was extremely helpful and very genuine. I would highly recommend him as a sales rep for anyone looking for honesty and wanting to find a vehicle that fits their needs and expectations! David would highly recommend him as a sales rep for anyone looking for honesty and wanting to find a vehicle that fits their needs and expectations! David was very knowledge and patient with me as well. More

I am with honda macgrath since 11 years ftom the day i landed in usa. Macgrath is simply trust worthy n money work guranter. God blesd landed in usa. Macgrath is simply trust worthy n money work guranter. God blesd More

Veteran Friendly I'm a military veteran who was and is deeply impressed by their support and help to the men and women who served the country with honor and received I'm a military veteran who was and is deeply impressed by their support and help to the men and women who served the country with honor and received it back tenfold! I would recommend this dealership without fail! More

Sherry was amazing. Patient, willing to work with me, entertain and hold my 18 month old running around, and very considerate of what I wanted to spend and what I was looking for! No pressure or Hassle! entertain and hold my 18 month old running around, and very considerate of what I wanted to spend and what I was looking for! No pressure or Hassle! More

The service tech who helped me was very attentive to my needs. He took the time to explain each service item in detail, and even had the mechanic come out to explain one of the service items. Great exper needs. He took the time to explain each service item in detail, and even had the mechanic come out to explain one of the service items. Great experience and really exemplifies why I choose to have my Honda vehicle serviced at the dealer. More

Overall Service I don't know why but every-time we bring the 2015 Fit in for service that is not an oil change, brakes or routine maintenance it seems as if we get th I don't know why but every-time we bring the 2015 Fit in for service that is not an oil change, brakes or routine maintenance it seems as if we get the "I don't think you know what your talking about" look. As an example, we had a problem with the electric push button start - my wife tried to explain it was the push button. All we got was that " we can't look at it unless it's replicated" - well if it works then it doesn't how do you replicate when you bring it in? That's why we bring it in because something is acting up or not working correctly. Now we have an issue with the dash board lights after the "push button" was fixed - again, can't do anything until it's replicated. She explained we have to bang on the dash to get it to work but that did not phase anybody. Both issues we looked up and there are Honda issues with the push button and with this dash light (NHTSA - 34 issues) - with this dash board issue we were over 300 miles from home without knowing our fuel level - kind of concerning so that's why we brought it in. Overall the staff is friendly, prices are in line and routine service is good - never had a call back but just can't seem to get someone to address the needs or acknowledge the issue when we bring it in which causes us to keep coming in for the same issue. More

Great I called on a Monday afternoon for an "A 1" service notice (oil change etc.) on my CRV & was surprised to be able to schedule an appointment for the I called on a Monday afternoon for an "A 1" service notice (oil change etc.) on my CRV & was surprised to be able to schedule an appointment for the same day. I chose to bring the car in the following morning. I had the work done while I waited & it was done very quickly. The staff was very friendly. More

Excellent experience from start to finish. Max and Dave did an outstanding job explaining options, finances, and requirements. Nellie was exceptional in the business office. Max gave a comprehe Max and Dave did an outstanding job explaining options, finances, and requirements. Nellie was exceptional in the business office. Max gave a comprehensive and informative presentation on the options and changes on the new models. Overall, I couldn't be more pleased with the experience. More

Sherry made the entire process seamless. Her knowledge of the car, it’s many features is outstanding. She went the extra mile by programming the many options to suit my needs. the car, it’s many features is outstanding. She went the extra mile by programming the many options to suit my needs. More