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McGrath Highway Chevrolet GMC
El Paso, IL
157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 157 reviews
April 05, 2023
Parts did not make me aware that the key and the fob are two different parts. I only received the fob so not a complete replacement for what I lost which is what I asked for. Not a happy person right now two different parts. I only received the fob so not a complete replacement for what I lost which is what I asked for. Not a happy person right now as now have to order another part, have another bill and make another trip to dealership. More
by Pscheirer
Employees Worked With
Kenny Haun
January 10, 2023
Took my truck in for service Rick was amazing and made sure everything was perfect also had it detailed while it was there outstanding job thank you sure everything was perfect also had it detailed while it was there outstanding job thank you More
by thompsonequipment98
Employees Worked With
Rick Heiken 5 ??
November 09, 2022
They were able to get our car in quickly for an oil change and tire rotation. Everyone was very professional and friendly. We have had excellent experiences with this dealership! change and tire rotation. Everyone was very professional and friendly. We have had excellent experiences with this dealership! More
by daleheg1
Employees Worked With
Kenny Haun, Skip Harmon
November 04, 2022
Go elsewhere. Not trustworthy. Thought I found a good shop to keep coming back to but was mistaken. Had friends go there also, had the wrong transmission fluid, an Not trustworthy. Thought I found a good shop to keep coming back to but was mistaken. Had friends go there also, had the wrong transmission fluid, and wrong oil in their vehicles. Very unreliable More
by sloanrb1
Employees Worked With
Chris
June 14, 2022
Honestly, I am not even sure where to start. We test drove two vehicles and took one home. We decided it wasn't for us and exchanged it the next day. We drove the 2nd one and were told that ever We test drove two vehicles and took one home. We decided it wasn't for us and exchanged it the next day. We drove the 2nd one and were told that everything worked as it should, it had a working DVD player, the air worked, etc. We told them repeatedly that we only wanted GAP insurance but they pushed it and even when we told them no. So we finally gave in and got the $4,500 insurance. We get the paperwork home and they changed the price of the car up $2000. On top of that, a week later we find that the DVD player AND the entire air unit doesn't work. Zero air conditioning. We call and were told we had to bring it in to look at then we would have to bring it back to have any parts fixed on it. Mind you we live an hour away. We had an ASE certified mechanic look at it and he said that our dealership warranty won't allow him to work on it but he could tell us that the door needs realigned and the DVD player needs a new screen, and someone had cut and capped the tubes going to the blowing motor for the air unit so they knew it was not working when they sold it to us because it would not have passed their 172 point inspection they advertise so much. So, we tell them all this and they tell us they have to call the extended warranty place but they shut them down and told them it was still under dealer warranty. Parents took it to get fixed for us due to us working and when it got home it was still not fixed so we had to take it back a second time to get fixed because they had said that they didn't hook up a few wires. They did pay for the air to get fixed after an entire day of back and forth on the phone, they did not adjust the door but put a new seal on which did not make a difference it still leaks water into the inside of the door and Rick told us well Chevys do that that's why they have holes in the door. Also, they would not cover the DVD player because it is not included in the bumper to bumper. So in total we spent $300 driving back and forth for their mistakes, the DVD player is still broke, and water still leaks into the inside of the door panels as well as the door making a horrible wind noise while driving. Horrible experience. We ended up cancelling the insurance and getting a refund sent to our lender. I feel the only reason they pushed this warranty for over an hour was because they knew that we would be bringing it back to get the air fixed since they were aware it did not work when they sold it to us. Absolutely disgusting business practices. More
by kopperman3
Employees Worked With
Skip Harmon
April 13, 2022
Don't go here, and if you have gone here check your paperwork. I got an SUV here. Ticket price was $16,750. Skip came out with a hand written paper with the amount I was going to put down and the $ paperwork. I got an SUV here. Ticket price was $16,750. Skip came out with a hand written paper with the amount I was going to put down and the $16,750, I signed it. It was late and passed closing by the time we got into finance to buy the SUV, since there were people ahead of us. When we went into sign papers Kimberly wasn't going over the majority of the paperwork with us, we were just signing to get out of there at this point. However she did stop to explain to us that we were getting a complimentary diamond fusion coating on our windshield. My cosigner and I ask several times to verify that it was free, and said if it wasn't we do not want it. She showed us a paper saying $0, we were so happy about it. Finally we finished everything and went home. The next day I was going through my paperwork. I saw they changed the price of the car from $16,750 to $18,000. Plus there was a dealer add on of $499.00, which said it was for the diamond fusion windshield coating. I called the general manager Skip, to ask what was going on with the sale price being changed and why we were charged the $499 for the diamond fusion windshield coating when we were told it would be free. He apologized and said he should have been more transparent to us, then went on to say the difference between the $16,750 ticket price and the $18,000 they secretly charged us was called a "pro pack". Nowhere in my paperwork does it say anything about a pro pack. It's simply a price change from the ticket price with no explanation. Then he went on to say the diamond fusion coating is never free, and went on to say how they make everyone pay for it, and how it's on every vehicle they sell..... Skip again apologized and said they should have been transparent, but he did nothing else. We left his office and I found someone else in the dealership to get me the information on what this pro pack was, and what I was charged for. The pro pack consisted of the following things they did BEFORE I bought my vehicle: the detailing of my vehicle, their "complementary" all weather mats labeled with their business name, putting on the license plate, a serpentine belt they had to change before I bought my car, and back windshield fluid repair. I decided to contact the Better Business Bureau (BBB), because I was lied to and they were not doing anything about it. When I filed the BBB complaint, they still refused to take any accountability for what they did. The BBB representative actually told me what to write, she was also concerned about the lack of accountability Skip was taking on the matter. Later, Skip said the only thing he would do, would be to refund the entire transaction and I would need to return the car. I asked for a different resolution because I did not want to return the car. I just wanted to pay what we had agreed to pay for before I bought the vehicle. He didn't care. I'm sure he was more concerned about robbing someone else at that point since this is something they seem to get away with on a regular basis. I did end up returning the vehicle since he refused to make it right any other way. I'm really glad I did, I later found out the $4,000 for 48 months they charge for their extended warranty is absolutely ridiculous and way over priced. The place I went after charged me $2,600 for the same warranty plus extra stuff... Don't go here, and if you have gone here check your paperwork. More
by ACagedGlitch
Employees Worked With
Skip Harmon
March 23, 2022
I recently purchased a used vehicle from McGrath Chevy dealership and was impressed with the attention I was given from the moment I arrived up to when I left. Sean and Dylan were extremely helpful and ma dealership and was impressed with the attention I was given from the moment I arrived up to when I left. Sean and Dylan were extremely helpful and made my purchase there a pleasant one. They were very attentive and friendly and I had a great experience with them. They took care of some issues with the car I purchased which lead up to the purchase. I will definitely do business with them again I highly recommend to anyone looking for vehicle to visit their dealership. More
by Jmtwedell47
Employees Worked With
Sean and Dylan
