Evanston Subaru - Service Center

Service on brake recall Had to come back to make an appointment which was inconvenient since I never had to make one before. Service guys are always friendly and I was glad Had to come back to make an appointment which was inconvenient since I never had to make one before. Service guys are always friendly and I was glad that they had bagels this time and coffee machine was working. More

Quarterly Service I appreciate the convenience that they are open on Saturday. Appreciate snacks and coffee. They completed work as promised, no long delay, friendly st I appreciate the convenience that they are open on Saturday. Appreciate snacks and coffee. They completed work as promised, no long delay, friendly staff, plus they accommodate dogs! More

Service advisors were extremely unhelpful and argumentative. The Service Advisors tried to sell me repairs that were not needed. Very untrustworthy. The service advisors looked as if they had just come in off o The Service Advisors tried to sell me repairs that were not needed. Very untrustworthy. The service advisors looked as if they had just come in off of the street. Very unprofessional. More

Purchased multiple Subaru's here! Since 2010 I have purchased 2 Subaru's here and my son on my recommendation bought one also. Rod in Sales is great and Dorcy in service has become a d Since 2010 I have purchased 2 Subaru's here and my son on my recommendation bought one also. Rod in Sales is great and Dorcy in service has become a dependable friend. Buying a car is only the beginning of a long relationship with a dealer. The service is the key and Evanston Subaru knows that. More

Service Many thanks to Dorsey, for a relaxed hassle free service experience...again. A ride to work as well as a ride back to the dealership. As promised an Many thanks to Dorsey, for a relaxed hassle free service experience...again. A ride to work as well as a ride back to the dealership. As promised and on time. More

I BOUGHT A LEMON FROM HERE!!! The staff was friendly but i had a bad experience here and here is why: 1. I arrived at the dealer around 11am and didn't get out of there until 4 The staff was friendly but i had a bad experience here and here is why: 1. I arrived at the dealer around 11am and didn't get out of there until 430 pm all because they had problems getting me a loan which I don't understand since my credit is not very bad (698) . 2. The car I purchased had some problems because It needed brakes, rotors, suspension control arms in the front needed to be replaced and it was low on engine oil. 3. I took the car to a mechanic so that he can do a quick check list on what the vehicle needed and he gave me a price on replacing the brakes, rotors, suspension control arms, and since it's an Audi a4 at 94000 miles he told me it was going to need a timing belt and water pump replacement since these cars are sensitive if you don't change it before 100k the engine can go bad. He also told me he noticed the engine was leaking oil but he wasn't 100% sure from where unless i left the car there with him for the day and I couldn't since the dealer only gives you a few hrs to take the car to a mechanic. So he quoted me at $1900 to repair everything else. Since he wasn't sure what exactly was causing the engine oil leak he couldn't quote me on that. I went back to the dealer and told them about how much I will need to spend in order for the car to be safe to drive not to mention the oil leak. The sales guy " ethan" told me that there was no way they would drop the price $1900. I should have left after he said that but he then went to talk to his manager and they dropped the price by $1000. Since I liked the car and I didn't want to keep shopping around anymore getting my credit ran by multiple dealers I decided to accept the deal. WHAT A MISTAKE!!!! Since I bought the car the next day I took it to my Audi specialist mechanic and he pinpointed what exactly was causing the oil leak after paying him $80 for his time. Turns out it was leaking oil from the back of the engine where the vacuum pump is attached and as well as the head gasket. That job alone was going to cost me $1200. I also noticed that when I drove it to the mechanic it randomly made like a humming noise from the rear wheels. Turns out its both rear wheel bearings! That alone was going to cost me $750! So since I found out about all of this I called the dealer Monday morning since I bought the car Saturday. I told my sales rep "ethan" about this and he proceeded to tell me there was nothing they can do! I guess it was stupid of me to think that here is this wonderful state of illinois consumers have a 3 day cancellation period! i bought the car because I was desperate and It was my mistake for making the purchase even though it had problems! but I also bought it thinking that here in illinois you have a 3 day cancellation period! Since I bought a LEMON! I ended up spending $3850 to repair it so that it's safe to drive! I am FURIOUS with the whole thing!! THIS DEALER SELLS USED VEHICLES WITHOUT FIXING ANY PROBLEMS THEY MIGHT HAVE AND HOPING TO SELL IT TO A SUCKER! My word of advise is DON'T BUY A USED VEHICLE FROM THERE AT ALL!!!! and if you do make sure they fix it for you or give you in writting a 3 day cancellation period!!!!!!! More

Unhappy with service. Even though my mechanic & Evanston Subaru repair spoke regarding my 2010 Legacy, a differential transfer case problem, Subaru repair saw it as entire Even though my mechanic & Evanston Subaru repair spoke regarding my 2010 Legacy, a differential transfer case problem, Subaru repair saw it as entire breakdown of the transmission. Somewhere, somehow, someone, mysteriously removed all the fluid from the transmission, w/o my knowledge therefore the vehicle is completely inoperable & nearly wouldn't allow the vehicle out of their hands. The cost to repair a transmission - a mere $6,300 on a vehicle that had been driven w/o transmission fluid for many weeks prior to reporting to Subaru repair. Contacted Subaru Corporation and they came to the intelligent conclusion after three weeks holding my car hostage that someone removed the transmission fluid; therefore, it is not under warranty. Spoke with owner of Evanston Subaru & was told because I didn't bother to follow the letter of the law on my extended warranty, no service history at their repair shop, the warranty is entirely voided. Oh how wrong Mr. Bill is. Under the Magnuson-Moss Warranty Act of 1975, a vehicle owner may choose to have their vehicle serviced wherever they darn well please & IT WILL NOT VOID any warranty the owner has purchased for the vehicle. Neither Evanston Subaru nor corporation will allow the vehicle to be inspected by an authorized dealer for a second opinion. It will most certainly void the warranty, if I so chose to go that intelligent route. Oh yeah, Evanston Subaru will happily take the vehicle off my hands for a mere $1,000, & I was asked several times, "you would like a new Legacy to replace the inoperable vehicle?" Right. More

SERVICE DEPARTMENT The team in The Service Department has always been very professional and just plain nice in the 4 years I have been dealing with Subaru Evanston. The team in The Service Department has always been very professional and just plain nice in the 4 years I have been dealing with Subaru Evanston. More

Dorsey to the rescue...again! There is no problem too big or too small for Dorsey to give her full attention and concern. She is always thorough and conscientious, explaining every There is no problem too big or too small for Dorsey to give her full attention and concern. She is always thorough and conscientious, explaining everything and making sure every one of my concerns are addressed before bringing out the final tally. Should we expect any less? Of course not. But the way she goes about her job is stellar. I happen to have a number of physical challenges which sometimes get in the way of taking care of my car in as timely a manner as I would like to. Dorsey is always as accomodating as she possibly can be, always leaving me feeling like I am one of her most important customers...even though I know she treats everyone that way. :) That is just the way it should be. More

Mr. Paddor, The "great" checked in the Mr. Paddor, The "great" checked in the customer service category above is for Dorsey (along with her partners, Scott and Mark). But my overall expe Mr. Paddor, The "great" checked in the customer service category above is for Dorsey (along with her partners, Scott and Mark). But my overall experience is very bad. And continues to be EVERY time I come to your dealership. Before I get into the specifics, I want to make sure you know that your service advisors are the "face" of your operation. The very operation you run and for which you are responsible. I have interacted with Scott, Mark and Dorsey. They are ALL very good at what they do, especially Dorsey. It seems it's luck of the draw when a customer brings in their vehicle which adviser assists them. I am always happiest when I see Dorsey walk my way as I get out of my car. She's knowledgeable, kind, patient and quite forthright with telling me the steps needed to correctly resolve the issues with my car. When a customer has to take time from their day - maybe their work day - and bring their car in because something mechanically went wrong (I understand it's not your fault, it's mechanical) that's a kick in the crotch to them. They are unhappy. Period. The last thing they want to encounter is poor service. The VERY last thing they want to do is WAIT. But the first thing they encounter is a smile from Dorsey, Mark or Scott. But what happens after they do their jobs is what prompted me to take time from my day and write this review. Because it's important for you to read a customer's perspective. I can only hope you hear it. I'm going to assume your margin on service is greater than sales. Isn't that where your money is? I'm in business....have been for many years. I understand margins. So why would any prudent owner of a car dealership NOT place service as their number one priority? And I don't mean having one of your mechanics suggest I need work done when I don't (which happened last August and for which I was furious when I leaned from a reputable mechanic that no such work was necessary). When I leave my car in the capable hands of your advisors, I am happy......for a very brief moment. Because it is where my car goes next that worries me. I know that I can always add 50% onto the estimated time told to me because of whatever is happening behind the curtain. And unlike in the movie, you can't tell me to pay no attention to the man behind the curtain of your Oz. As a customer, it is my right to pay attention. Do you know why? Because it's my money. And my time. And I have spent WAY TOO MUCH of that time in your customer service area waiting for the simple (and what should be relatively quick) task of changing my oil. Your service advisors, by the way, are the ones carrying the brunt of the complaints because they are working with two variables in those work bays: slow and slower. Why should anybody ever have to wait one hour and 41 minutes for an oil change, as I did last week? Why did I bother to make an appointment for that kind of wait time? Why? Have you bothered to be a "secret shopper" in your own business and put a clock on those involved in such a simple and frequent task? Would it hurt you to spend more time on efficiency than decorating your office? Why are my mirrors moved when no test drive is required for an oil change? EVERY single one of my mirrors is moved EVERY single time I get my oil changed. Despite my requests, somebody behind your 'curtain of disregard' always moves them. Thankfully, I'm used to it by now and only once have I almost gotten into an accident on my way home because one of your guys in back cannot pay attention to detail. The whole car washing thing.....I will only say I am happy to see you finally figured out that when a customer says, "Please do not wash my car after it's serviced" means DO NOT WASH IT. It only took you four times with my car. I feel this is going in a direction I don't want it to, so I will finish my letter. I don't know that I was tactful enough (I certainly do not want this to come across as a "bashing" letter), and if my words sound harsh to your ears, I apologize for that. But those words are the truth and we all know what the truth does. By the way, I bought my car from you. But regretfully, Mr. Paddor, it will be the last Subaru I purchase with your name on it. I cannot, with good conscience, allow myself to spend anymore of my time and certainly not more of my money at a dealership whose leader seems to put more effort into how he looks inside his glass house (office) than how quickly and efficiently the work is being done on his customer's vehicles. I am not signing my name. It is not in an attempt to hide behind my words, but rather, to avoid any followup conversation with whomever chooses to contact me in a feeble effort to hold on to my business. I have received a few of those from Mr. Eichenlaub over the years and he cannot sound any less sincere. Obligatory is the only sound he makes. I just want to move on. Sincerely, Former Customer More