Evanston Subaru - Service Center

Service was good but expensive. Technician tote driver side seat fabric. Waiting for new seat covering to come to the dealership. Service Manager has been responsive to date side seat fabric. Waiting for new seat covering to come to the dealership. Service Manager has been responsive to date More

This is the worst service department I’ve dealt with, including third party shops. I had a check engine on so I dropped my car off there. Within 30min I get a text from the service tech (Jon Tan) and he including third party shops. I had a check engine on so I dropped my car off there. Within 30min I get a text from the service tech (Jon Tan) and he tells me that I need a new transmission and it’s going to cost $7900+. My Subaru is a 2014 with almost 120,000 miles on it. He tells me the transmission fluid is burnt to the point they won’t swap it for fear that it would “shock the system” and fry the transmission right away. I ask what my options are, he tells me that’s my only option. I told him I had a lifetime power train warranty that’s supposed to be good at any Subaru dealership nations wide. He tells me they don’t accept there (100% lie confirmed by his service manager). He tells me I have to go back to the dealership I purchased the vehicle from (another lie confirmed by his boss and another dealership). I said ok and drove my car (with absolutely no problems) 1.5 hrs north to Subaru city in Milwaukee, after paying the absurdly overpriced diagnostic fee of $160 (the highest diagnostic fee around, the dealership I took it too later was $90 diagnostic). When I arrive, their service techs ask me why I drove all the way up here from Chicago and told them what the other dealership said and they told me they’re not allowed to refuse my warranty. After they spend almost 2 days inspecting my car, they tell me that the transmission isn’t blown and that is was a valve body on the transmission that’s $1,300 (not a new transmission for $7900+). They also covered it under my warranty so it cost me $100 of a deductible, not $7900+ with no alternatives. I asked them to change my transmission fluid and they did with no problem. I asked them if the transmission fluid was “really burnt”, they said it was a little dark but “really burnt” or black. At this point I call McGrath Subaru and tell them their diagnostic was wrong and I would like my $160 back after providing them the other dealership’s repair Bill contrasted against their quote of $7900+. They agree and tell me to bring in the documents. I bring the documents in and when I do I ask to speak with the service manager. I’m told he’s no there because it was Saturday but that he would be in Monday and that he would contact me about my refund. Monday comes, no contact from them. I wait a few more days and call them. They send me to their service manager’s voicemail (Adam I think?). I leave a message and wait a few days. This turns into 3 weeks of me calling them every other day to talk to a service manager. I start asking for any manager and got sent to all of their voicemails with no response. I finally force a tech into grabbing their manager and getting them on the phone with me. He goes through this entire speech of how “he had 2 techs working on it and that’s why they could diagnose it in 30min”. He then tells me that they knew they could have replaced the valve body for $1300 but didn’t tell me because it might have only given me “a couple thousand miles before the transmission would go”. He shoots down every question I have after that with “my service tech doesn’t have access to all the information I have.” He then denies my refund. I ask him why wasn’t I even told about the $1300 option and he says “we went with the best solution which would be a new transmission.” He then blames the “tech not having access to info” again and again. I asked why it took him 3 weeks to get back to me to deny my refund and why he ignored close to 10 voicemails and messages from me over 3 weeks. He kind of apologized and then says “if you come back to us, let me know and I’ll try and hook you up next time.” I tried to talk to a general manager over the 3 weeks they ignored me and was told several times that they were on vacation til may! (It was February). This store is so poorly managed I would never go back. I don’t care about the money at this point. They wasted 3 weeks of my time while telling me they were going to give me a refund, stringing me along. They’re probably okay at oil changes but I would never let them repair. More

Outstanding in both the sales and service departments. I recommend them to all of my friends. They take very good care of my car; and they are very nice about answering my many questions about the differe recommend them to all of my friends. They take very good care of my car; and they are very nice about answering my many questions about the different features of my Forester. More

Adequate but I brought my Forrester in for express service at 8:30 in the morning, took a loaner when I was told it would take 3 1/2 hours, returned about 1 o’clock and it is now 2 o’clock. The promis service at 8:30 in the morning, took a loaner when I was told it would take 3 1/2 hours, returned about 1 o’clock and it is now 2 o’clock. The promise of fast service is apparently nonsense. More

The 24,0000 Mile servicing for my Subaru Forester went well and the service rep was very informative. It took awhile because they took care of an unanticipated problem. well and the service rep was very informative. It took awhile because they took care of an unanticipated problem. More

I am satisfied going to Evanston Subaru dealership. They've been very courteous and very helpful when I bring in my car for regular maintenance. They've been very courteous and very helpful when I bring in my car for regular maintenance. More

We have been using this dealer about a year ever since we purchase the Ascent in Aug last year. They have always been fast, efficient service and convenient location! purchase the Ascent in Aug last year. They have always been fast, efficient service and convenient location! More

Always Great Service I am on my second Subaru from Evanston Subaru. I would not go anywhere else. Whether you are buying a car or getting service they are great. Customers I am on my second Subaru from Evanston Subaru. I would not go anywhere else. Whether you are buying a car or getting service they are great. Customers come first. They listened, they help, they are organized and the work is done right. More

I walked in Evanston Subaru and no one approached me to ask if I needed any help! I was in the market for 2 new Impreza's. I walked up to the front desk and asked for help and to my surprise the guy calle ask if I needed any help! I was in the market for 2 new Impreza's. I walked up to the front desk and asked for help and to my surprise the guy called to a salesman that was sitting on a chair by the front of the store? I thought he was a customer because this guy was sitting there the whole time I was walking around not only the show room but the whole front and back lot also. Anyways he then approached me after the guy from the front desk called out to him. He said can I help you. I explained that I was is the market for a new Impreza and would like to take a test drive. After taking the Impreza for a drive I asked if he could make a deal? He said I can take $250 off MRSP. I said what could you do on two Impreza's? He replied I can take $500 off MRSP on each? Never going to his manager and asking if they could make a deal just telling me they don't make any money on vehicles? I was thinking to my self how do you pay for the light bill or for the commercials then? Don't get me wrong I don't like the salesmen that flock to you like pigeons when you have a slice of bread! But customer service is not priority here. I did end up buying 2 new Impreza's but not here! More

Great service and great owner and business manager! Just a great owner, business manager and service staff! Never a bad experience at a Subaru dealership! Whether in Skokie Illinois, Ventura California Just a great owner, business manager and service staff! Never a bad experience at a Subaru dealership! Whether in Skokie Illinois, Ventura California, or Las Vegas Nevada. More