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McGrath Evanston Subaru
Skokie, IL
166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 166 reviews
May 17, 2021
Outstanding in both the sales and service departments. I recommend them to all of my friends. They take very good care of my car; and they are very nice about answering my many questions about the differe recommend them to all of my friends. They take very good care of my car; and they are very nice about answering my many questions about the different features of my Forester. More
by Elderly Lady
Employees Worked With
LOU PERRUFFEL He is a 5 star salesman.
Helpful April 16, 2021
Adequate but I brought my Forrester in for express service at 8:30 in the morning, took a loaner when I was told it would take 3 1/2 hours, returned about 1 o’clock and it is now 2 o’clock. The promis service at 8:30 in the morning, took a loaner when I was told it would take 3 1/2 hours, returned about 1 o’clock and it is now 2 o’clock. The promise of fast service is apparently nonsense. More
by WillieBoy
Employees Worked With
Greg and some other guy
April 16, 2021
Easy sales process with Lou, who is knowledgeable and efficient. It was our third car purchase at McGrath Evanston. John in the financial office was also efficient. Followup visit, to teach us how to use efficient. It was our third car purchase at McGrath Evanston. John in the financial office was also efficient. Followup visit, to teach us how to use all the features, was excellent. Brendan Hancock knows it all and did a great job of answering questions and educating us. Professional staff. More
by Formertexan
Employees Worked With
Lou Peruffel, Brendan Hancock,
April 05, 2021
They made everything easy. They explained everything about my new Outback. Our experience with this dealer was great and I will recommend them to my friends. about my new Outback. Our experience with this dealer was great and I will recommend them to my friends. More
by kayfive
Employees Worked With
Benny Payne
March 08, 2021
The 24,0000 Mile servicing for my Subaru Forester went well and the service rep was very informative. It took awhile because they took care of an unanticipated problem. well and the service rep was very informative. It took awhile because they took care of an unanticipated problem. More
by Chicagomod
Employees Worked With
Dorsey Colby
February 23, 2021
2014 Crosstrek 5 speed manual gets 13MPG I've been told its the way I drive it ! 53421 miles the clutch malfunctions $2,574.16 repair bill....An odor has existed in the cabin since we purchased the vehicle its the way I drive it ! 53421 miles the clutch malfunctions $2,574.16 repair bill....An odor has existed in the cabin since we purchased the vehicle the enteral filter has been changed regularly . In 2018 while on vacation in Myrtle Beach South Carolina on July 4th at 3;15pm the air-condition when out! It was repaired when we returned to Illinois (no cost insurance overage) It took two years of calling Subaru to jump start this treasure, After 3 new batteries and a week of voltage tracking it was resolved. 'An inspection under the front seats revels a rusted seat frame is this an indication of water in the car's internal compartment? I was also told that the scrapping noise from releasing the clutch was in my KNEE!! We have purchased a total of 5new tires ,,,What a automobile And you are soliciting me to purchase a new one! More
by jbluke707
Employees Worked With
Mark Korsak
December 28, 2020
I am satisfied going to Evanston Subaru dealership. They've been very courteous and very helpful when I bring in my car for regular maintenance. They've been very courteous and very helpful when I bring in my car for regular maintenance. More
by johnmartinez3637
Employees Worked With
Ray Eichenlaub, Mark Korsak, Dorsey Colby, Scott Sigel
November 09, 2020
Our 2021 Crosstrek is the fourth Subaru we have leased from Evanston Subaru and we couldn't be happier with either the car or the dealer. The service provided to us has always been excellent, especially from Evanston Subaru and we couldn't be happier with either the car or the dealer. The service provided to us has always been excellent, especially that of our sales consultant, Lou P. I've said it before, and I'll say it again, that Evanston Subaru is the best dealership we have ever dealt with. More
by cfmatz
Employees Worked With
Lou Peruffel, John Benbow, Rob Paddor, Evan Paddor
October 16, 2020
I received poor and dishonest service from the Evanston Subaru in Skokie dealership. This was very disappointing because I admire the community support the dealership provides. In late August, I went into Subaru in Skokie dealership. This was very disappointing because I admire the community support the dealership provides. In late August, I went into the dealership to look at the new Crosstrek. I brought a male friend to help with negotiations because I thought I would get bamboozled as a single Black female. Mr. Herbert Mejia was assigned to help us. I told him what I was looking for and he arranged for us to test drive the Crosstrek Limited. I was very impressed with the car. It rode well, had a nicely appointed leather interior, and best of all, had all the safety features that I wanted. We went back to the dealership and told Mr. Mejia that we liked the car but wanted to do some comparison shopping. He was very collegial and encouraged us to look around. He was confident that we’d be back because the Crosstrek was the best car in its class. We joked around and left the dealership to test drive several other cars. At the end of the test drives, we went back to Evanston Subaru because I did indeed like the Crosstrek the best. I told Mr. Mejia that I liked and wanted the same car that I tested, but in a different color. He said that they didn’t have the color that I wanted but he could order it for me. He explained that the production and shipment of new cars was being impacted by the pandemic and that the car would take about 1-2 weeks to arrive. We negotiated a price and landed on what I thought was a great deal for the Crosstrek Limited. We asked about the cost of a trade-in for my old car, however, the amount they offered was very low and I declined. He also told us to look at a similar car on the lot with a two-tone leather interior and to compare it with the single tone. I told him that I loved the two-tone and wanted that particular version in the Crosstrek Limited. I made a deposit and left the dealership happy at the prospect of getting a new car. After the first week, I checked in with Mr. Mejia and he assured me that the car would be arriving soon. I sold my car and anxiously waited for the new one to arrive. I went into the dealership on September 15, almost 3 weeks after my initial visit. Mr. Mejia was very apologetic about the delay in getting the vehicle. After filling out the necessary paperwork, he gave me the keys and I went out to the lot. I was very excited until I opened the car and saw the interior. No leather seats. No leather trim. A moonroof. It was not the car that I ordered. This model was a Premium and not a Limited. I went back inside and asked Mr. Mejia what happened. He tried to tell me that that was the car I ordered and that he would never have sold me a Limited for the price we negotiated. I was stunned. Mr. Mejia, although apologetic about “the confusion” and “miscommunication” maintained that he wouldn’t have sold the Limited at the price we negotiated. I got back my deposit and left the dealership. I wasn’t even offered a ride home. More
by Adel
Employees Worked With
Herbert Mejia
September 04, 2020
We have been using this dealer about a year ever since we purchase the Ascent in Aug last year. They have always been fast, efficient service and convenient location! purchase the Ascent in Aug last year. They have always been fast, efficient service and convenient location! More
by Ladyyuk
Employees Worked With
Don't remember names!
