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McGrath Evanston Subaru

Skokie, IL

4.5
187 Reviews

3340 Oakton Street

Skokie, IL

60076

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Showing 187 reviews

June 10, 2023

Ripped off during service - got charged $250 as labor cost just to change 4 small bulbs costing $2.98 a piece . The service guy Danny Rivera didn’t even tell the cost of service prior to doing the work t More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Rivera
Jun 21, 2023 -

McGrath Evanston Subaru responded

John, our team is extremely sorry that you didn't experience our normal McGrath five star standard during your last visit. Our team deeply cares about every detail, big or small. Please don't hesitate to reach out to our offices to discuss the situation further. McGrath Evanston Subaru looks forward to hearing from you soon!

May 30, 2023

Good customer service! They have a pleasant waiting area with good Wi-Fi — I’m always able to get work done while they work on my car! I had an appointment and they were a More

by Chicago Subaru Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Perez
Jun 21, 2023 -

McGrath Evanston Subaru responded

Hello, your kind words mean the world to our team, as your five star feedback never fails to bring smiles from ear to ear! McGrath Evanston Subaru looks forward to your next visit with us soon!

May 21, 2023

Herbie showed us several Subaru moments to choose from. He was knowledgeable about all of them. He helped us choose the right one for us. He provided great service. More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Herbie Gaines
Jun 21, 2023 -

McGrath Evanston Subaru responded

Jay, we're delighted that you had such a wonderful experience with Herbie, as well as the rest of our incredible team members! McGrath Evanston Subaru looks forward to your next visit with us soon!

April 26, 2023

McGrath Evanston Subaru has always been prompt, courteous and professional in their services. The way in which they communicate before, during and after srrvices is very efficient. More

by romanreyes26.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Eichenlaub, Mark Korsak, Dorsey Colby, Scott Sigel
Jun 21, 2023 -

McGrath Evanston Subaru responded

Ramon, we're over the moon that you had such a fantastic experience with our team and services! As our team dearly values your feedback! McGrath Evanston Subaru looks forward to your next visit with us soon!

April 22, 2023

After years of trudging with Berman in the city, McGrath was such a breath of fresh air! Rick and his crew in service were fantastic from the start. A prompt and friendly greeting upon arrival followed by e More

by Imminentvictory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jun 21, 2023 -

McGrath Evanston Subaru responded

Hello, our team is overly thrilled that you had such a fantastic experience with Rick, as well as the rest of our incredible team members and services! We appreciate you taking the time to share with us as well, and being such a beloved customer! McGrath Evanston Subaru looks forward to your next visit with us soon!

January 29, 2023

Quick and responsive service with a very clean waiting area and great coffee while waiting More

by Jerryhnussbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
January 22, 2023

God service , people are very kind , they do the service quickly, I would recommend to visit him and take their services, More

by murizhidic1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Paddor, Dorsey Colby, Omar Aziz
Jan 22, 2023 -

murizhidic1 responded

Yes

December 19, 2022

The people in the service department were polite, responsible, and knowledgeable. Everything was explained to me using simple terminology. More

by sfrazin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Perez
December 15, 2022

Easy to make appointment The service advisers are very respectful and knowledgeable of the car's service history. Shuttle service makes it easy to drop off and pick up your car. More

by Ugis777
Recommend Dealer
Yes
Employees Worked With
Rick
November 02, 2022

I've had great service, professional and friendly interactions with staff and I have consistently felt that both my car and I were in great hands at this dealership. In fact, a few months ago, my hu More

by debwojcik1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Perez
Nov 02, 2022 -

debwojcik1 responded

Once again I've had an awesome experience, despite my car needing more work than I had anticipated. Communication was great, all was explained to me and I felt like I was in good hands with Eddie Perez and your service department. Thank you again for continuing to live up to your promises.

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