McGrath Evanston Subaru
Skokie, IL
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Amazing place with an amazing staff. I just purchased my second vehicle from them. I will be sure to make them my go to for any automotive needs. I just purchased my second vehicle from them. I will be sure to make them my go to for any automotive needs. More
THE WORST! When McGrath took over this dealership, everything went downhill. I have been scheduled twice to have a part replaced. I confirmed the day before When McGrath took over this dealership, everything went downhill. I have been scheduled twice to have a part replaced. I confirmed the day before that they had the part - only to make special arrangements to have the same response when I arrived: "We have to order this part," even though the day before it was confirmed, "they have it in stock, and it's being held." More
Horrible post sale customer service experience. I got brand new Subaru 2024 crosstrek sport here November 2023. It has 1900 miles, and the bottom is all eroded. I got in today, talked/argued I got brand new Subaru 2024 crosstrek sport here November 2023. It has 1900 miles, and the bottom is all eroded. I got in today, talked/argued with 5 people, got pushed back and forth between service and sales. 2 guys in the process commented “yeah it is REALLY rusted”. But upper management says they cannot do anything about it and try to convince me that it is normal. This is so frustrating. I was treated rudely and got yelled at, they are not on the custom’s side. It’s a 4 months old car, parks in my indoor garage and erodes like this. They try to convince me it’s normal. I’m going to call Subaru to get the issue resolved. I will not buy a car here again nor recommend this place to anyone. More
Terrible experience at McGrath Subaru service department. Failed to top off my fluids after changing my oil. Made me wonder what other short cuts were taken. Called to discuss this with them and got the run Failed to top off my fluids after changing my oil. Made me wonder what other short cuts were taken. Called to discuss this with them and got the run around, they couldn’t care less. Not a customer service oriented business. More
Great place to have your car serviced. Great employees; respectful, professional, assertive, and very attentive. They are simply... the best. Great employees; respectful, professional, assertive, and very attentive. They are simply... the best. More
From purchasing this car to taking it in for each scheduled maintenance service, this dealership has been totally professional and courteous. I couldn't be happier. They really listen to the customer scheduled maintenance service, this dealership has been totally professional and courteous. I couldn't be happier. They really listen to the customer. I would send friends and family to this dealership without hesitation. More
Fantastic service and atmosphere during purchase and after. Thank you very much to general menager and my sales guy Jerry for making it happen. after. Thank you very much to general menager and my sales guy Jerry for making it happen. More