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McGrath Evanston Subaru
Skokie, IL
187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 187 reviews
July 11, 2024
THE WORST! When McGrath took over this dealership, everything went downhill. I have been scheduled twice to have a part replaced. I confirmed the day before When McGrath took over this dealership, everything went downhill. I have been scheduled twice to have a part replaced. I confirmed the day before that they had the part - only to make special arrangements to have the same response when I arrived: "We have to order this part," even though the day before it was confirmed, "they have it in stock, and it's being held." More
by chicagoforester
Employees Worked With
James Pierpont, Rick Goodson
March 17, 2024
Horrible post sale customer service experience. I got brand new Subaru 2024 crosstrek sport here November 2023. It has 1900 miles, and the bottom is all eroded. I got in today, talked/argued I got brand new Subaru 2024 crosstrek sport here November 2023. It has 1900 miles, and the bottom is all eroded. I got in today, talked/argued with 5 people, got pushed back and forth between service and sales. 2 guys in the process commented “yeah it is REALLY rusted”. But upper management says they cannot do anything about it and try to convince me that it is normal. This is so frustrating. I was treated rudely and got yelled at, they are not on the custom’s side. It’s a 4 months old car, parks in my indoor garage and erodes like this. They try to convince me it’s normal. I’m going to call Subaru to get the issue resolved. I will not buy a car here again nor recommend this place to anyone. More
by Chen Sha
Employees Worked With
Ricky Goodson, Evan Paddor
February 29, 2024
Terrible experience at McGrath Subaru service department. Failed to top off my fluids after changing my oil. Made me wonder what other short cuts were taken. Called to discuss this with them and got the run Failed to top off my fluids after changing my oil. Made me wonder what other short cuts were taken. Called to discuss this with them and got the run around, they couldn’t care less. Not a customer service oriented business. More
by AnthonyG
Employees Worked With
Geovanni and Adam
February 25, 2024
Great place to have your car serviced. Great employees; respectful, professional, assertive, and very attentive. They are simply... the best. Great employees; respectful, professional, assertive, and very attentive. They are simply... the best. More
by carloaurbina
Employees Worked With
Rick and Eddie
January 26, 2024
From purchasing this car to taking it in for each scheduled maintenance service, this dealership has been totally professional and courteous. I couldn't be happier. They really listen to the customer scheduled maintenance service, this dealership has been totally professional and courteous. I couldn't be happier. They really listen to the customer. I would send friends and family to this dealership without hesitation. More
by PamelaPer
Employees Worked With
Matthew in Service
January 20, 2024
Fantastic service and atmosphere during purchase and after. Thank you very much to general menager and my sales guy Jerry for making it happen. after. Thank you very much to general menager and my sales guy Jerry for making it happen. More
by Hadrril
Employees Worked With
Jerry Wisiecki
