McGrath Evanston Subaru

I must say my experience with Evanston Subaru was a great one and Derek went out of his way to make sure we got the Satin White Limited BRZ that no other dealers could find and was able to put a reserve on one and Derek went out of his way to make sure we got the Satin White Limited BRZ that no other dealers could find and was able to put a reserve on the car over the phone way before the car was at the dealer and when it came in early he called us and had everything ready to go so when we got there it took a little over an hour which was fast to me. I would recommend Evanston Subaru to anyone looking for a great experience and a great price. More

I looked at new Subaru Forrester on line; the Evanston dealership was close and had exactly the vehicle I wanted. I was surprised at the low hassle and the rather mellow mood in the showroom. I asked so dealership was close and had exactly the vehicle I wanted. I was surprised at the low hassle and the rather mellow mood in the showroom. I asked some questions, looked at the vehicle and talked with my sales rep Evan. We really had a good conversation; not just about the car but about his work at the dealership, the world of customers and emerging car technologies. Actual negotiation was low-key; going on-line first had a lot of advantages. In less than 2 hours I had purchased a new Forrester ( I LOVE it), unpacked my old Forrester, which was crammed with belongings as I'm preparing a move out of the city, repacked everything into the new car, complete with my Chicago city sticker neatly transferred, and drove off the lot. Evan, by the way, offered boxes for my stuff and brought them himself. One day later I realized my garage door opener was still in the old Forrester. Again, Evan leggged it himself, combed the lot and found it. This car purchase was the easiest and nicest of my long car-buying career. More

Yesterday I visited Evanston Subaru with my nephew Adam who was considering a new car purchase. After visiting Honda earlier that day we were delighted by the every aspect of Evanston Subaru. Ethan Sparr who was considering a new car purchase. After visiting Honda earlier that day we were delighted by the every aspect of Evanston Subaru. Ethan Sparrow was Adam's sales representative. Ethan was very professional and straight forward in his handling of both the purchase of the new car and evaluation of Adam's trade in vehicle. Adam selected the Subaru Impreza 5 door, it fits his lifestyle and budget. The loan process went smoothly as well. I am a Mercedes-Benz owner used to professional sales and service. I'm pleased to say the Evanston Subaru experience was comparable. Meeting Rob Paddor the owner and all the staff made us comfortable with this purchase. Adam is looking forward to a long term relationship with Evanston Subaru. More

We drove a couple of hours to see a Honda Element at another dealership which was a very disappointing experience, but luckily we called Evanston Subaru before heading home... Omar completely saved the another dealership which was a very disappointing experience, but luckily we called Evanston Subaru before heading home... Omar completely saved the day and we got an excellent Element from him at a fair price. From the moment Omar answered the phone to the moment he gave us our new keys, we knew we were working with a trustworthy, service oriented place. We are so happy with our buying experience and love our Element! More

I won't go into the all the details, because that isn't really what prompted me to write a review. There are always some issues/concerns with a vehicle purchase. Just suffice it to say, I was disap isn't really what prompted me to write a review. There are always some issues/concerns with a vehicle purchase. Just suffice it to say, I was disappointed with the attention to detail given to many aspects of the vehicle purchase process and the subsequent response. If you offer a vehicle for sale, it should be prepared for purchase (clean, in good mechanical and operating condition, etc.) I emailed the sales person after purchase (one email) (who was always very friendly and helpful and not involved in this review) and got a harsh and somewhat threatening email from the owner of the dealership with words such as "terrorizing my business" and "take down posts immediately." I wasn't demanding anything, hadn't posted anything (yet.), I stated the facts and asked for some suggestions/solutions to my major concern as well as my personal experience with the process. I have purchased many vehicles (new & used) and understand the process. I chose a dealership vs. a smaller lot with the impression that a dealer takes more care/attention and provides a better overall product. For me, it is about treating me with respect, dignity and fairly on all aspects of a vehicle purchase from the initial look to the purchase and beyond. I do give high marks to Rob P. for speaking with me about the purchase on a timely basis. Do your due diligence on all aspects of the purchase. More

I bought my Legacy here from Benny, who has been terrific ever since. After one less than optimal service experience, I now only work with Dorsey, who is wonderful. I always feel confident and comfortable ever since. After one less than optimal service experience, I now only work with Dorsey, who is wonderful. I always feel confident and comfortable leaving my baby in her hands. The atmosphere is always friendly and welcoming. More

I was in need of a vehicle, asap. When I drove on to the lot one night just before closing and found "the one". A 2003 VW Passat Wagon, I called the Dealership and left a voice-mail stating my interest. lot one night just before closing and found "the one". A 2003 VW Passat Wagon, I called the Dealership and left a voice-mail stating my interest. The following morning I got a call from Evan Paddor to follow up on my request. I read reviews on the dealership and I asked around my office if anyone had done business with Evanston Subaru before. As it turned out someone had, they said "you've gotta ask for Evan". I went to the dealership the very same day and met with Evan. He had the car pulled up in the front ready for me to take a test drive. I want to take a minute here to thank Evan and the mangers that helped me during my purchase and after. Everyone I have worked with has exhibited patience and professionalism. I was not the easiest customer to deal with, as I had lots of questions and boxes to check off of my list. They helped me ever step of the way. I have since recommended both Evan and Evanston Subaru to two other friends that are currently in the market. Not being someone that regularly writes reviews, I felt compelled to write this one. As not only were these guys great during the sale. They have been awesome post sale. Still patient in answering all my questions, going out of their way to find me the genuine VW parts I was looking for. To my surprise Evan even set me up with a 'loaner' car for a couple of days while I had some cosmetic work done on my car. Not only would I recommend Evanston Subaru to others - " I already have, Twice". Alex Guzman More

Just left Evanston Subaru, and as usua,l the service was great! This Dealership puts the customers first. Highly recommend Evanston Subaru for New car sales, and service. A total top-notch dealership! great! This Dealership puts the customers first. Highly recommend Evanston Subaru for New car sales, and service. A total top-notch dealership! More

All was done exactly as promised and my car was washed with a smile from someone who knows my name, as did Ethan when he passed through the room. with a smile from someone who knows my name, as did Ethan when he passed through the room. More

Had a great experience when we bought the car. Have serviced it twice now and had a great experience both times. Everyone at this dealership is great and the facility is first rate. Would recommend the serviced it twice now and had a great experience both times. Everyone at this dealership is great and the facility is first rate. Would recommend them highly, as they were recommended to us. More