McGrath Evanston Subaru

I was scheduled for an oil change and tire rotation but after Dorsey reviewed my service record on the dealership computer she recommended that I also replace the timing belt. This was a very expensive se after Dorsey reviewed my service record on the dealership computer she recommended that I also replace the timing belt. This was a very expensive service ($1700) that is apparently needed every 6 years, just the age of my car. As I am going east for the summer and won't have easy access to a Subaru dealer, I agreed. She worked with me to reduce the price with dealer service coupons and arranged for me to have a free loaner car for the day. As we were reviewing the bill at the end of the day I noted that I had been charged for the rental car. Dorsey was able to delete that charge, after several phone calls to other folk at the dealership. I have had my car serviced by Evanston Subaru since I bought it from them in April 2007, other than an annual oil change in Massachusetts where I spend 4 months each summer. I must trust that what the intake personnel tell me is correct, as I have no way of knowing whether their recommendations are in my best interest or not. All in all I believe the Service Department is honest. trustworthy and willing to explain their recommendations to me in a clear and understandable way. I LOVE my Outback! More

Historically, my experience of buying a car has been somewhat of a painstaking process. Working with Evan and Rob Paddor, however, proved that buying a car could be a very positive experience. Evan and somewhat of a painstaking process. Working with Evan and Rob Paddor, however, proved that buying a car could be a very positive experience. Evan and Rob listened to what I wanted and were respectful of my limitations. They were attentive and always made sure I was comfortable throughout the process. The purchase price of the vehicle was well below most competitors in the Chicagoland area and their offer on my trade was more than what I had been offered by other dealers. Overall, I am very satisfied with my experience at Evanston Subaru and would definitely return for future business. I would also highly recommend this dealership to others in the market for a Subaru. More

I got a report from Consumer Report concerning the Subaru Impreza Sport Limited. It gave me an evaluation concerning the car which was mostly good but pointed some things which should be considered during a Impreza Sport Limited. It gave me an evaluation concerning the car which was mostly good but pointed some things which should be considered during a demo drive in which we drove on city streets and also on the expressway. We found the car to be acceptable for our needs. This will be our fourth Subaru and we did have a problem with our second Subaru soon after we purchased it, but Subaru took complete care of that problem while we were on a trip out west and provided us with a rental car for a week while they repaired our car at no expense to us. We have had to travel to Minnesota in snowy and icy conditions when other cars were having problems and we had full confidence that our car was under control at all times. We feel we were dealt with fairly during the negotiations for our new Subaru.Impreza. i More

I was very pleased with my service experience this past week. Even though I did not have a scheduled appointment to get a routine servicing of my car, I was in and out in a short amount of time. I was very week. Even though I did not have a scheduled appointment to get a routine servicing of my car, I was in and out in a short amount of time. I was very pleased with the friendly manner of Dorsey and other personnel there. I have been very satisfied with Evanston Subaru in Skokie since purchasing my first Subaru there about a year ago. More

I must say my experience with Evanston Subaru was a great one and Derek went out of his way to make sure we got the Satin White Limited BRZ that no other dealers could find and was able to put a reserve on one and Derek went out of his way to make sure we got the Satin White Limited BRZ that no other dealers could find and was able to put a reserve on the car over the phone way before the car was at the dealer and when it came in early he called us and had everything ready to go so when we got there it took a little over an hour which was fast to me. I would recommend Evanston Subaru to anyone looking for a great experience and a great price. More

I looked at new Subaru Forrester on line; the Evanston dealership was close and had exactly the vehicle I wanted. I was surprised at the low hassle and the rather mellow mood in the showroom. I asked so dealership was close and had exactly the vehicle I wanted. I was surprised at the low hassle and the rather mellow mood in the showroom. I asked some questions, looked at the vehicle and talked with my sales rep Evan. We really had a good conversation; not just about the car but about his work at the dealership, the world of customers and emerging car technologies. Actual negotiation was low-key; going on-line first had a lot of advantages. In less than 2 hours I had purchased a new Forrester ( I LOVE it), unpacked my old Forrester, which was crammed with belongings as I'm preparing a move out of the city, repacked everything into the new car, complete with my Chicago city sticker neatly transferred, and drove off the lot. Evan, by the way, offered boxes for my stuff and brought them himself. One day later I realized my garage door opener was still in the old Forrester. Again, Evan leggged it himself, combed the lot and found it. This car purchase was the easiest and nicest of my long car-buying career. More

Yesterday I visited Evanston Subaru with my nephew Adam who was considering a new car purchase. After visiting Honda earlier that day we were delighted by the every aspect of Evanston Subaru. Ethan Sparr who was considering a new car purchase. After visiting Honda earlier that day we were delighted by the every aspect of Evanston Subaru. Ethan Sparrow was Adam's sales representative. Ethan was very professional and straight forward in his handling of both the purchase of the new car and evaluation of Adam's trade in vehicle. Adam selected the Subaru Impreza 5 door, it fits his lifestyle and budget. The loan process went smoothly as well. I am a Mercedes-Benz owner used to professional sales and service. I'm pleased to say the Evanston Subaru experience was comparable. Meeting Rob Paddor the owner and all the staff made us comfortable with this purchase. Adam is looking forward to a long term relationship with Evanston Subaru. More

We drove a couple of hours to see a Honda Element at another dealership which was a very disappointing experience, but luckily we called Evanston Subaru before heading home... Omar completely saved the another dealership which was a very disappointing experience, but luckily we called Evanston Subaru before heading home... Omar completely saved the day and we got an excellent Element from him at a fair price. From the moment Omar answered the phone to the moment he gave us our new keys, we knew we were working with a trustworthy, service oriented place. We are so happy with our buying experience and love our Element! More

I won't go into the all the details, because that isn't really what prompted me to write a review. There are always some issues/concerns with a vehicle purchase. Just suffice it to say, I was disap isn't really what prompted me to write a review. There are always some issues/concerns with a vehicle purchase. Just suffice it to say, I was disappointed with the attention to detail given to many aspects of the vehicle purchase process and the subsequent response. If you offer a vehicle for sale, it should be prepared for purchase (clean, in good mechanical and operating condition, etc.) I emailed the sales person after purchase (one email) (who was always very friendly and helpful and not involved in this review) and got a harsh and somewhat threatening email from the owner of the dealership with words such as "terrorizing my business" and "take down posts immediately." I wasn't demanding anything, hadn't posted anything (yet.), I stated the facts and asked for some suggestions/solutions to my major concern as well as my personal experience with the process. I have purchased many vehicles (new & used) and understand the process. I chose a dealership vs. a smaller lot with the impression that a dealer takes more care/attention and provides a better overall product. For me, it is about treating me with respect, dignity and fairly on all aspects of a vehicle purchase from the initial look to the purchase and beyond. I do give high marks to Rob P. for speaking with me about the purchase on a timely basis. Do your due diligence on all aspects of the purchase. More

I bought my Legacy here from Benny, who has been terrific ever since. After one less than optimal service experience, I now only work with Dorsey, who is wonderful. I always feel confident and comfortable ever since. After one less than optimal service experience, I now only work with Dorsey, who is wonderful. I always feel confident and comfortable leaving my baby in her hands. The atmosphere is always friendly and welcoming. More