McGrath Evanston Subaru

This visit basically was a very simple oil change. However, it was a follow up visit to a very difficult, dangerous event with my car. Dorsey is exemplary. SHe is excellent at her craft, but more imp However, it was a follow up visit to a very difficult, dangerous event with my car. Dorsey is exemplary. SHe is excellent at her craft, but more importantly, her thoroughness and compassion is the reason I would recommend this dealership, and would probably return, when considering a new or used car. She is thorough but also concerned for the welfare of your clients. I had a very difficult experience returning 3 months ago from a trip from New Mexico. 2 engine valves ahd burned out due to a significant low oil capacity. (Major issue: WHY does NO check oil light come on to back up service needs? THere was NO warning on my Subaru before CHECK ENGINE light came on 3 hours from home! I was "down" 4 quarts of oil and had burned out 2 engine valves!) Dorsey has insisted in making sure that the repairs that were made have held, and that the residue has not "gunked up" the engine. Her concern for my welfare and safety is responsible for the loyalty I feel for your dealership. Buying a car is a one day experience. Owning a car and servicing it extends for years. I hope you have a recognizable recognition program for your golden employees, because Dorsey is platinum! More

I always feel that I am well and fairly taken care of when I go to this dealership. Dorsey Colby is very responsive and her communication is excellent. Prices are fair as I have high expectations for q when I go to this dealership. Dorsey Colby is very responsive and her communication is excellent. Prices are fair as I have high expectations for quality of work and they consistently meet them. More

While everyone at Evanston Subaru is truly amazing to work with, even the people in the service department go above and beyond. One of those is Dorsey. She sure is an asset to the service department! work with, even the people in the service department go above and beyond. One of those is Dorsey. She sure is an asset to the service department! Her response times to customer inquiries, her knowledge, and her caring, her listening skills and her communication skills are, simply stated, "top notch". Even on her busiest of days, she is extremely pleasant to deal with. I love my Subraru, I recommend Evanston Subaru to anyone who inquires, and when there are issues to be dealt with, I rely on Dorsey. More

Dorsey Colby is excellent. She is straight forward, explains all that needs to be done, price, time frame, etc. I feel very comfortable with Dorsey and know that she's not going to try to sell me some explains all that needs to be done, price, time frame, etc. I feel very comfortable with Dorsey and know that she's not going to try to sell me something that I don't need, especially since my car is a '98 that I bought new in '97. More

Last week I have scheduled appointment.Dorsey took care of everything needs to be done. I have been very satysfied with Evanston Subaru. Thank you of everything needs to be done. I have been very satysfied with Evanston Subaru. Thank you More

I came in for some warranty work and upon closer inspection, it was discovered that both the front and rear brakes of the car needed servicing. Dorsey was able to schedule the additional work to be inspection, it was discovered that both the front and rear brakes of the car needed servicing. Dorsey was able to schedule the additional work to be done right away without a second trip to the dealership and arranged for a free service loaner. The work was completed on time (in fact, I got a call that the work was done a full hour before it was promised). I would bring my car back to Evanston Subaru anytime and it was a pleasure to work with Dorsey. More

I have been driving my Subaru Impreza Sport for the last three years. Very satisfied with its performance and maintenance. I have always brought it here for service. Staff is friendly. I've always had m three years. Very satisfied with its performance and maintenance. I have always brought it here for service. Staff is friendly. I've always had my service appointments with Dorsey and she took care of everything that needs to be done. More

I had tested a new Forester at another dealer and really liked the extra legroom and the improved mileage over my current 012 Forester.After doing an internet search of the surrounding 200 mile area; I foun liked the extra legroom and the improved mileage over my current 012 Forester.After doing an internet search of the surrounding 200 mile area; I found an available silver 14 Forester with the options that I wanted and received an excellent e-price from Ethan Sparrow . I called Ethan and put a hold on the silver Forester and told him I had a 012 Forester to trade.So we left at 5:30 AM for the drive to Chicago. But I was truly surprised when we got to the showroom to see a red Forester on the floor which is the color we really wanted but all the red ones were either unavailable or in transit. So after talking with Ethan and getting an excellent trade-in price on the 012 forester. We started the paperwork and Ethan had the new red one prepped for delivery. We were back on the road home in less than 2 hours. This was truly a no-hassle for a car buying experience. This was the most enjoyable car buying experience I have had in 40 years. So overall I will be forced to give Ethan and Evanston Subaru all 5's since they don't have any 10's on the rating form. Thanks again Bruce Endris More

We saw the used car we were looking for on Cars.com so we decided to take a chance and drive 40 miles to Evanston Subaru. The moment we entered the showroom we were greeted by Bill Snowden. He said we need decided to take a chance and drive 40 miles to Evanston Subaru. The moment we entered the showroom we were greeted by Bill Snowden. He said we needed to speak with Evan Paddor, internet Sales Manager. Evan told us the car we were interested in was on hold for another customer but he would call the customer to see if they were still interested in the vehicle. They were not, so we took a test drive. Evan let us take our time looking the car over. We eventually agreed on a fair price. While we waited for the finance department, Evan recommended a great restaurant very nearby. He called us our our cell phone when we were next in line. Our experience with Evanston Subaru was very favorable and I would definitely recommend the dealership to a friend or family member. The dealership dog and the remarkable fish tank only added to the family friendly atmosphere. More

I was scheduled for an oil change and tire rotation but after Dorsey reviewed my service record on the dealership computer she recommended that I also replace the timing belt. This was a very expensive se after Dorsey reviewed my service record on the dealership computer she recommended that I also replace the timing belt. This was a very expensive service ($1700) that is apparently needed every 6 years, just the age of my car. As I am going east for the summer and won't have easy access to a Subaru dealer, I agreed. She worked with me to reduce the price with dealer service coupons and arranged for me to have a free loaner car for the day. As we were reviewing the bill at the end of the day I noted that I had been charged for the rental car. Dorsey was able to delete that charge, after several phone calls to other folk at the dealership. I have had my car serviced by Evanston Subaru since I bought it from them in April 2007, other than an annual oil change in Massachusetts where I spend 4 months each summer. I must trust that what the intake personnel tell me is correct, as I have no way of knowing whether their recommendations are in my best interest or not. All in all I believe the Service Department is honest. trustworthy and willing to explain their recommendations to me in a clear and understandable way. I LOVE my Outback! More