McGrath Evanston Subaru

I had hit a pothole and popped my tire. I also just wanted the car checked out. Dorsey made what could be a frustrating experience, easy breezy! Thank you dorsey! wanted the car checked out. Dorsey made what could be a frustrating experience, easy breezy! Thank you dorsey! More

I came in for a warranty replacement for my rearview mirror. I had had a few neutral to bad experiences with this dealership in the past, but they are close to where I live and decided to give them ano mirror. I had had a few neutral to bad experiences with this dealership in the past, but they are close to where I live and decided to give them another shot. I was told that I would have to wait two weeks to make an appointment to come in in the middle of a weekday. This wasn't that bad as I figured service members weren't available due to the holidays. Once I got there, they told me that the wait would be about an hour. I've changed a rearview mirror before myself and I know it's a ten minute process of unscrewing the broken one and replacing it with the working one. But I figured with paperwork and stuff, maybe it would take an hour or maybe they are running behind. 90 minutes later, Dorsey Colby comes up to me and tells me that my brake pads need to be replaced, that I missed my 30,000 mile checkup and that the total price to get those things taken care of was going to be north of $800 at least. My brakes aren't squeeling, so I know that the pads don't need to be replaced yet. And my car is only at 27,000 miles. So I didn't miss my 30k checkup because I'm not at 30k miles yet. When I asked her how she knew my brakes needed work, she said that she had the tech put the car up on the lift, took off the wheels, and did a brake inspection. I told her that all I requested was my mirror replaced under warranty. She said sarcastically that she didn't charge me for the brake inspection. She didn't seem to care at all that she inconvenienced me or did something to my car that I didn't ask for. I asked to talk to the Service Manager and Dorsey said she would see if she could find him. Then she just disappeared. I started to leave but I asked another employee if he could direct me to the service manager. He looked over at the guy sitting in the Service Manager's office, paused, and said, "Let me see if I can find him." Then he walked off toward the sales floor. So I walked over to the guy in the Service Manager's office and asked if he was the service manager. It was Ray Elchenlaub and he said he was. The other guy isn't listed on this form, but he basically tried to trick me into thinking that Ray wasn't the service director. Ray apologized for taking up my time with a frivolous brake inspection and apologized for wasting my time with something that should have only taken a few minutes. He said the brake inspection was just them being careful, but I don't buy that for a minute. Basically, they weren't making any money off of me that day because all I needed was a new rearview mirror. So they tried to trick me into buying services I didn't need nor want. I don't know if this is policy or the bad decision-making process of Dorsey Colby. When I got out to my car, they had also given me a car wash, but a terrible one. The whole right side of the car was still covered in salt and dirt like they just gave up after washing the left side. This is also something that took up time and something I didn't want nor ask for. If it's a matter of them "going above and beyond", then why did they do such a bad job with the car wash? I could have thrown a bucket of water over my car too. Overall, it's been a terrible experience every time I go to Evanston Subaru. I took my sister there back in 2012 to look at the Impreza. She was a long time Subaru owner and was looking to replace her 2003 Impreza wagon. But the sales person we were working with just didn't care at all. Maybe he was going through some personal hardship in his home life, but at one point he said something sarcastic and just gave up and stopped talking to us. So we left and went to Honda and they were awesome. My sister bought a Honda Fit which isn't really in the same class as the Impreza, but the experience was just so much better that she had to go for it. Now, she wants to replace her Honda Fit as it's too cheap on the inside, but she said the other day that she's never going to go to Evanston Subaru even if she decides to return to Subaru. I will never go back to Evanston Subaru for anything. More

Every time that I how been in for service, all the staff and technicians are extremely courteous and attentive. I have dealt with Scott the majority of the time, and he is extremely helpful and on top of ev and technicians are extremely courteous and attentive. I have dealt with Scott the majority of the time, and he is extremely helpful and on top of everything. Great people to del with Ray has been extremely helpful resolving some on-going issues with my vehicle...making my experience with Subaru extremely responsive to customers and maintaining my car. More

Dorsey Colby I very remarkable. She promises what she preaches, I asked for a loaner and she preceded to loan me a 2014 forester sweet ride love it thank you again preaches, I asked for a loaner and she preceded to loan me a 2014 forester sweet ride love it thank you again More

I found that this service center went above and beyond with wonderful friendliness. I had a dented front bumper, and someone tapped out the dent for me when I came in for an oil change! I didn't even as with wonderful friendliness. I had a dented front bumper, and someone tapped out the dent for me when I came in for an oil change! I didn't even ask! Tires and fluids checked, oil changed, dent removed..... all for $27!!! Can't beat it! I'll go back! More

Dorsey has been super-efficient and helpful every time I've needed something done on my Subaru. Most recently she set me up to get the rear view mirror reattached to my windshield. I'd had trouble getting I've needed something done on my Subaru. Most recently she set me up to get the rear view mirror reattached to my windshield. I'd had trouble getting it done elsewhere last summer. When I called Dorsey last week, she knew what was needed, connected me with Parts, and then set me up with an appointment right away. Two days later I took the car in and it was all taken care of. I should have called Dorsey a few months ago! More

Dorsey Colby went out of her way to make the service my car needed happen. I feel the whole situation was perfect. She worked with the warranty plan and with the extended plan I had purchased came out happ car needed happen. I feel the whole situation was perfect. She worked with the warranty plan and with the extended plan I had purchased came out happy after what could have been a big bill. More

I had just purchased a used Outback from this dealership only to discover that one of the headlamps wasn't working later that evening. I made a service appointment, and they replaced the lamp for no charge only to discover that one of the headlamps wasn't working later that evening. I made a service appointment, and they replaced the lamp for no charge (as I would have expected). However, they also addressed a safety recall with the puddle lights that I wasn't aware of. Dorsey simply told me that they had already fixed it when she came to the waiting room to let me know the car was ready. The whole experience took less than 45 minutes. Nice work! More

I always enjoy my trip to Evanston Subaru. They are efficient and friendly. Anyone who spoils my dog is tops in my book. I tell everyone I know to buy their next car here. Thanks for taking such good c efficient and friendly. Anyone who spoils my dog is tops in my book. I tell everyone I know to buy their next car here. Thanks for taking such good care of us today, Dorsey! More

Overall my experience at Evanston Subaru was pleasant and hassle free. Omar understood what I wanted. There were other BRZs on the lot, but Omar didn't push me to buy something I didn't want. It took a month hassle free. Omar understood what I wanted. There were other BRZs on the lot, but Omar didn't push me to buy something I didn't want. It took a month for my Limited BRZ to be delivered. It was worth the wait for the Galaxy Blue. It seems like Subaru of America or Japan has discontinued Galaxy Blue for 2014. Personally I like the name because it goes along with Subaru being named after the constellation of Pleiades. I think the new name is Plasma Blue or something like that. More