McGrath Evanston Subaru

Quarterly Service I appreciate the convenience that they are open on Saturday. Appreciate snacks and coffee. They completed work as promised, no long delay, friendly st I appreciate the convenience that they are open on Saturday. Appreciate snacks and coffee. They completed work as promised, no long delay, friendly staff, plus they accommodate dogs! More

Extremely pleasant experience Derek and John make the entire process very easy. This is our third purchase from Evanston Subaru. We have referred many people to them, who have also Derek and John make the entire process very easy. This is our third purchase from Evanston Subaru. We have referred many people to them, who have also purchased cars and have said it was a very positive experience. More

Outstanding sale service The entire experience at Evanston Subaru was terrific. The best car buying experience I have ever had. Thank you Samantha Bloomingberg ! Thank you He The entire experience at Evanston Subaru was terrific. The best car buying experience I have ever had. Thank you Samantha Bloomingberg ! Thank you Herbie Gaines ! I'd like to express my sincere appreciation for the outstanding sale service you have given me throughout all of my car purchase. It is without hesitation of any type that I will recommend others to the Evanston Subaru dealership ! More

Great service, easy sales process I’ve purchased two Subarus over ten years here and they are easy to work with. I’ve never had a problem with the service department and I trust them I’ve purchased two Subarus over ten years here and they are easy to work with. I’ve never had a problem with the service department and I trust them with any repair. More

The Best Dealership I had been to.. I have been to dealerships in the past that made me feel like I was in the worst part of town within four walls. Evanston Subaru is the best dealersh I have been to dealerships in the past that made me feel like I was in the worst part of town within four walls. Evanston Subaru is the best dealership selling the finest cars, which I will most definitely be returning to in the future. They are professional, friendly, courteous and have exceptional customer service with a beautiful facility. The salesmen are not pushy or aggressive. They are easy going and can be fun if you have a good sense of humor. Awesome five stars!!! More

Worst buying experience ever We tried to buy a car from this dealer after having reached an agreement with a sales person, but when we went to pick up the car, the owner and manag We tried to buy a car from this dealer after having reached an agreement with a sales person, but when we went to pick up the car, the owner and management would not honor the agreement that their sales person had made. Owner/manager were rude and obnoxious. More

Service advisors were extremely unhelpful and argumentative. The Service Advisors tried to sell me repairs that were not needed. Very untrustworthy. The service advisors looked as if they had just come in off o The Service Advisors tried to sell me repairs that were not needed. Very untrustworthy. The service advisors looked as if they had just come in off of the street. Very unprofessional. More

Have bought 3 Subarus from them - all pain less We are on our 3rd Subaru from Evanston, bought a 2001 Outback, 2013 Outback and a 2016 WRX and ever experience we had was a good one. Sales people whe We are on our 3rd Subaru from Evanston, bought a 2001 Outback, 2013 Outback and a 2016 WRX and ever experience we had was a good one. Sales people where nice and not pushy. They did try and up sell some extras but once we made it clear we where not interested they did not push and moved the process forward. Service experience has also been good for us. In all truth this has been the best car dealership I have ever bought from. More

Same thing just just happened to me! Worst experience ever. Called to inquire about a car posted on the internet. Was told it was available. Didn't come right away, so I called again b Worst experience ever. Called to inquire about a car posted on the internet. Was told it was available. Didn't come right away, so I called again before we left the house. Was told it was still available. Omar took our phone number and said he would call if "someone moved on it" Gave him our phone number. But just to be safe I called and left a voicemail for Pepe to say we were coming. So we drove a half an hour to see it. Got there asked for Pepe who we spoke to originally. Waited 10 minutes to be told he was with a customer. OK...... got another salesman. He went off to get the keys......another 15 minutes. He came back and said the car wasn't available. Needless to say we weren't too happy. Then the sales manager yelled out from behind his desk. "Sell the car". So the salesman (think his name was Mark) said OK and we walked to the Service Dept. On the way there he says.."Oh there is a deposit on it" and shrugged his shoulders. WHAT? We asked, "Why are you showing a car that has a deposit on it? " He said don't worry about it....they'll just refund the guy. So we get to the car and there are people in it. Sales guy says Don't worry he's not buying it....they are using the car as a demo so they can compare a Ford's ride to a Subaru"'s. This car is on deposit to someone and they are still showing it and using it as a demo?? He then asked us to wait and see if this customer buys it. Wait..what? Didn't He just said he wasn't buying it? Well we decided to wait. The waiting room was horrible and dirty. 15 minutes later Omar comes back and says the car was sold. We should have gotten here earlier! Mind you we waited almost 25 minutes before we saw the car. Why weren't we told straight off that it wasn't available or that it had a deposit on it? They just wanted to get us in there to sell us something else. Isn't that a classic bait and switch??? Isn't that against the law?? Then......after we drove all the way home....Omar sends a text saying that the car is now available again. Really? We called back and got his voicemail....then we answered the text. No reply on either. That was a Saturday so we waited till Monday.....We called the dealer at 9:00 when it opened......was told the car is still available. Ate breakfast got ready to go out and I called again to make sure....because of what happened before. I asked for Omar, no answer, voicemail, asked for the Sales Manager, no answer, it just rang, no voicemail. Called back, asked for sales, got someone (he didn't offer up his name) he said the car had a deposit on it! When I replied, "Really? we literally just called. He barked out a YES! and hung up on me. Unbelievable! Here we go again. Thank God we didn't leave the house this time!! What a shady dealer! How many times are you going to sell and resell the same car? What about the man who had put down a deposit.....and they sold it out from under him initially? Will never go back there and believe me everyone I know will know what kind of business this is. Wish I had seen these reviews before I wasted a Saturday afternoon trying to buy a car from them. More