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McGrath Evanston Subaru
Skokie, IL
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 231 reviews
February 23, 2021
2014 Crosstrek 5 speed manual gets 13MPG I've been told its the way I drive it ! 53421 miles the clutch malfunctions $2,574.16 repair bill....An odor has existed in the cabin since we purchased the vehicle its the way I drive it ! 53421 miles the clutch malfunctions $2,574.16 repair bill....An odor has existed in the cabin since we purchased the vehicle the enteral filter has been changed regularly . In 2018 while on vacation in Myrtle Beach South Carolina on July 4th at 3;15pm the air-condition when out! It was repaired when we returned to Illinois (no cost insurance overage) It took two years of calling Subaru to jump start this treasure, After 3 new batteries and a week of voltage tracking it was resolved. 'An inspection under the front seats revels a rusted seat frame is this an indication of water in the car's internal compartment? I was also told that the scrapping noise from releasing the clutch was in my KNEE!! We have purchased a total of 5new tires ,,,What a automobile And you are soliciting me to purchase a new one! More
by jbluke707
Employees Worked With
Mark Korsak
December 28, 2020
I am satisfied going to Evanston Subaru dealership. They've been very courteous and very helpful when I bring in my car for regular maintenance. They've been very courteous and very helpful when I bring in my car for regular maintenance. More
by johnmartinez3637
Employees Worked With
Ray Eichenlaub, Mark Korsak, Dorsey Colby, Scott Sigel
November 09, 2020
Our 2021 Crosstrek is the fourth Subaru we have leased from Evanston Subaru and we couldn't be happier with either the car or the dealer. The service provided to us has always been excellent, especially from Evanston Subaru and we couldn't be happier with either the car or the dealer. The service provided to us has always been excellent, especially that of our sales consultant, Lou P. I've said it before, and I'll say it again, that Evanston Subaru is the best dealership we have ever dealt with. More
by cfmatz
Employees Worked With
Lou Peruffel, John Benbow, Rob Paddor, Evan Paddor
October 16, 2020
I received poor and dishonest service from the Evanston Subaru in Skokie dealership. This was very disappointing because I admire the community support the dealership provides. In late August, I went into Subaru in Skokie dealership. This was very disappointing because I admire the community support the dealership provides. In late August, I went into the dealership to look at the new Crosstrek. I brought a male friend to help with negotiations because I thought I would get bamboozled as a single Black female. Mr. Herbert Mejia was assigned to help us. I told him what I was looking for and he arranged for us to test drive the Crosstrek Limited. I was very impressed with the car. It rode well, had a nicely appointed leather interior, and best of all, had all the safety features that I wanted. We went back to the dealership and told Mr. Mejia that we liked the car but wanted to do some comparison shopping. He was very collegial and encouraged us to look around. He was confident that we’d be back because the Crosstrek was the best car in its class. We joked around and left the dealership to test drive several other cars. At the end of the test drives, we went back to Evanston Subaru because I did indeed like the Crosstrek the best. I told Mr. Mejia that I liked and wanted the same car that I tested, but in a different color. He said that they didn’t have the color that I wanted but he could order it for me. He explained that the production and shipment of new cars was being impacted by the pandemic and that the car would take about 1-2 weeks to arrive. We negotiated a price and landed on what I thought was a great deal for the Crosstrek Limited. We asked about the cost of a trade-in for my old car, however, the amount they offered was very low and I declined. He also told us to look at a similar car on the lot with a two-tone leather interior and to compare it with the single tone. I told him that I loved the two-tone and wanted that particular version in the Crosstrek Limited. I made a deposit and left the dealership happy at the prospect of getting a new car. After the first week, I checked in with Mr. Mejia and he assured me that the car would be arriving soon. I sold my car and anxiously waited for the new one to arrive. I went into the dealership on September 15, almost 3 weeks after my initial visit. Mr. Mejia was very apologetic about the delay in getting the vehicle. After filling out the necessary paperwork, he gave me the keys and I went out to the lot. I was very excited until I opened the car and saw the interior. No leather seats. No leather trim. A moonroof. It was not the car that I ordered. This model was a Premium and not a Limited. I went back inside and asked Mr. Mejia what happened. He tried to tell me that that was the car I ordered and that he would never have sold me a Limited for the price we negotiated. I was stunned. Mr. Mejia, although apologetic about “the confusion” and “miscommunication” maintained that he wouldn’t have sold the Limited at the price we negotiated. I got back my deposit and left the dealership. I wasn’t even offered a ride home. More
by Adel
Employees Worked With
Herbert Mejia
September 04, 2020
We have been using this dealer about a year ever since we purchase the Ascent in Aug last year. They have always been fast, efficient service and convenient location! purchase the Ascent in Aug last year. They have always been fast, efficient service and convenient location! More
by Ladyyuk
Employees Worked With
Don't remember names!
August 10, 2020
Always Great Service I am on my second Subaru from Evanston Subaru. I would not go anywhere else. Whether you are buying a car or getting service they are great. Customers I am on my second Subaru from Evanston Subaru. I would not go anywhere else. Whether you are buying a car or getting service they are great. Customers come first. They listened, they help, they are organized and the work is done right. More
by Lulu
Employees Worked With
Sales, Service
August 08, 2020
I am going to give you guys a five star because the sales person that helped us and the friendly and quick service person. However, the 3 times that my family and I visited, none of the sales people approach person that helped us and the friendly and quick service person. However, the 3 times that my family and I visited, none of the sales people approached us to see if we needed any help or had questions. Please do not judge a book by its cover. Thank you! More
by Jimmlo29
Employees Worked With
Not sure.
August 08, 2020
I was told how long of a wait was going to be. Very satisfied with the workers that I have deal with. They take the time to listen and to explain to the customer and they also answer all questions. Very satisfied with the workers that I have deal with. They take the time to listen and to explain to the customer and they also answer all questions. More
by mercy.manion
Employees Worked With
Next time I will pay more attention in remembering his name.
June 05, 2020
Used Car Experience I read online reviews, so I write them. Two months into shopping for a Subaru Forester, realized solid used cars in the $10-$15K price point sell rap I read online reviews, so I write them. Two months into shopping for a Subaru Forester, realized solid used cars in the $10-$15K price point sell rapidly. Read up on the model & year, watched cars on line, shopped independents & dealers until we were ready. Took an auction car from a small lot in for a dealer inspect, revealing substantial undisclosed problems -- time to start working with reputable outlets!!! (especially with a used car,) Omar Aziz at E.S. responded rapidly & consistently to e-mails, allowed us ample time to look over & test drive this car and worked with us to arrange either a private or dealer inspection. From the prior bad experience, we had specific questions both on the sales & shop side and both were handled well. Given how busy the service side is, we went with the dealer inspection. The mechanic patiently answered concerns &, when asked, did offer a general opinion. Mr. Aziz was patient and calm both in the shopping & exceptionally so in the document gathering of the purchase process, especially as the end buyer was not present and required multiple phone calls & messages over a 45 minute period of time. The business manager did ask us to sign the carfax report which was rapidly provided n/c by Mr. Aziz at first inquiry. However, used car buyers must take the responsibility of getting a reliable inspection and listening well. I appreciate Omar Aziz' easing the process. More
by Grace
Employees Worked With
Omar Aziz
May 18, 2020
Great Experience We bought a 2020 Subaru Ascent. We made this purchase during the Covid-19 shutdown. We were able to quickly make an appointment for a test drive. E We bought a 2020 Subaru Ascent. We made this purchase during the Covid-19 shutdown. We were able to quickly make an appointment for a test drive. Everything went smoothly even in this difficult time, The entire process went well. This is my 2nd purchase of a new vehicle and I couldn't be happier. Brendan worked with us over the phone to go over all the features of the vehicle. This is an amazing vehicle. Also a shoutout to Kerry Karth in Service who keeps my Outback running with almost 220000 miles. More
by alan_marks_290
Employees Worked With
Lou Perruffel. David Newman, Brendan Hancock
