McGrath Evanston Subaru

Dorsey Colby went out of her way to make the service my car needed happen. I feel the whole situation was perfect. She worked with the warranty plan and with the extended plan I had purchased came out happ car needed happen. I feel the whole situation was perfect. She worked with the warranty plan and with the extended plan I had purchased came out happy after what could have been a big bill. More

I had just purchased a used Outback from this dealership only to discover that one of the headlamps wasn't working later that evening. I made a service appointment, and they replaced the lamp for no charge only to discover that one of the headlamps wasn't working later that evening. I made a service appointment, and they replaced the lamp for no charge (as I would have expected). However, they also addressed a safety recall with the puddle lights that I wasn't aware of. Dorsey simply told me that they had already fixed it when she came to the waiting room to let me know the car was ready. The whole experience took less than 45 minutes. Nice work! More

I always enjoy my trip to Evanston Subaru. They are efficient and friendly. Anyone who spoils my dog is tops in my book. I tell everyone I know to buy their next car here. Thanks for taking such good c efficient and friendly. Anyone who spoils my dog is tops in my book. I tell everyone I know to buy their next car here. Thanks for taking such good care of us today, Dorsey! More

Overall my experience at Evanston Subaru was pleasant and hassle free. Omar understood what I wanted. There were other BRZs on the lot, but Omar didn't push me to buy something I didn't want. It took a month hassle free. Omar understood what I wanted. There were other BRZs on the lot, but Omar didn't push me to buy something I didn't want. It took a month for my Limited BRZ to be delivered. It was worth the wait for the Galaxy Blue. It seems like Subaru of America or Japan has discontinued Galaxy Blue for 2014. Personally I like the name because it goes along with Subaru being named after the constellation of Pleiades. I think the new name is Plasma Blue or something like that. More

Love Dorsey She makes me feel like i'm back at the Audi dealership without the attitude She remembers me from visit to visit. I just find the constant barrage of survey requests annoying especially Audi dealership without the attitude She remembers me from visit to visit. I just find the constant barrage of survey requests annoying especially since i had to fill this out as i forgot my log in name and password Its just a survey!!!!!! and what is the value of a Microsoft scan tag if the site and questionnaire are not adaptable to a mobile device More

Dorsey Colby has been my service writer for a few years now. She is always helpful, informing me about recommended and necessary service. She presents advice in an understandable way and is conscious of now. She is always helpful, informing me about recommended and necessary service. She presents advice in an understandable way and is conscious of my budget. Dorsey fields my questions about service items and gives me confidence that my Subaru will be reliable for a long time. She is always cheerful. More

This visit basically was a very simple oil change. However, it was a follow up visit to a very difficult, dangerous event with my car. Dorsey is exemplary. SHe is excellent at her craft, but more imp However, it was a follow up visit to a very difficult, dangerous event with my car. Dorsey is exemplary. SHe is excellent at her craft, but more importantly, her thoroughness and compassion is the reason I would recommend this dealership, and would probably return, when considering a new or used car. She is thorough but also concerned for the welfare of your clients. I had a very difficult experience returning 3 months ago from a trip from New Mexico. 2 engine valves ahd burned out due to a significant low oil capacity. (Major issue: WHY does NO check oil light come on to back up service needs? THere was NO warning on my Subaru before CHECK ENGINE light came on 3 hours from home! I was "down" 4 quarts of oil and had burned out 2 engine valves!) Dorsey has insisted in making sure that the repairs that were made have held, and that the residue has not "gunked up" the engine. Her concern for my welfare and safety is responsible for the loyalty I feel for your dealership. Buying a car is a one day experience. Owning a car and servicing it extends for years. I hope you have a recognizable recognition program for your golden employees, because Dorsey is platinum! More

I always feel that I am well and fairly taken care of when I go to this dealership. Dorsey Colby is very responsive and her communication is excellent. Prices are fair as I have high expectations for q when I go to this dealership. Dorsey Colby is very responsive and her communication is excellent. Prices are fair as I have high expectations for quality of work and they consistently meet them. More

While everyone at Evanston Subaru is truly amazing to work with, even the people in the service department go above and beyond. One of those is Dorsey. She sure is an asset to the service department! work with, even the people in the service department go above and beyond. One of those is Dorsey. She sure is an asset to the service department! Her response times to customer inquiries, her knowledge, and her caring, her listening skills and her communication skills are, simply stated, "top notch". Even on her busiest of days, she is extremely pleasant to deal with. I love my Subraru, I recommend Evanston Subaru to anyone who inquires, and when there are issues to be dealt with, I rely on Dorsey. More

Dorsey Colby is excellent. She is straight forward, explains all that needs to be done, price, time frame, etc. I feel very comfortable with Dorsey and know that she's not going to try to sell me some explains all that needs to be done, price, time frame, etc. I feel very comfortable with Dorsey and know that she's not going to try to sell me something that I don't need, especially since my car is a '98 that I bought new in '97. More