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McGrath Evanston Subaru

Skokie, IL

Overview
Reviews
Vehicles
4.7
239 Reviews
Call Dealership (224) 540-1627
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3340 Oakton Street

Skokie, IL

60076

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Showing 239 reviews

April 09, 2022

McGrath did not honor the service agreement I had with Evanston Subaru when I bought my new Forester there which was for free oil changes. The service tech promised me he’d call me the next day after spea More

by Wolfmama5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard G.
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Apr 12, 2022 -

McGrath Evanston Subaru responded

Hi WolfMama, we're sorry to hear about the issues you're having with the service contract you purchased under previous ownership. We would like to speak to you about this situation, and would love for you to contact Jeremy, our General Manager, at jgleason@mcgrathcity.com.

April 06, 2022

This is the best service I have had with any dealership. Rick and Cesar were awesome! More

by Jlxrugby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick, Dorsey Colby
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Apr 07, 2022 -

McGrath Evanston Subaru responded

We're proud to be the Subaru dealer you can trust! Thank you for your review.

April 03, 2022

I was very disappointed about the how much they charge me for my service 1350.18 for brakes service. More

by afeteau
Price
Recommend Dealer
No
Employees Worked With
Michael Fahey.
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Apr 03, 2022 -

afeteau responded

Yes I was disappointed for the price they charge me my brakes service $1350.18 everybody told me they over charge me.

Apr 05, 2022 -

McGrath Evanston Subaru responded

We are sorry to hear you had a poor experience. Customer satisfaction is our top priority. We would like to hear more about your visit. Could you please email our General Manager, Jeremy at jgleason@mcgrathcity.com with more details of your visit?

March 30, 2022

Thank you for the great service. I recommend the service department at McGrath Evanston Subaru. More

by Brittany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole
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Apr 01, 2022 -

McGrath Evanston Subaru responded

Thank you for trusting our team with your vehicle! We appreciate your review!

March 19, 2022

I highly recommend there service department, they were not pushy and very fair . Im glad reparable car dealer took them over,.. More

by mattslabs
Recommend Dealer
Yes
Employees Worked With
Eric Kimmel
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Mar 21, 2022 -

McGrath Evanston Subaru responded

Thank you for your review! We love creating an excellent experience here at McGrath Evanston Subaru. We are proud to be your Subaru dealer.

March 07, 2022

Kept me informed during the process and assisted with future service. Thanks See ya in a few weeks. More

by bill.babiarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole River
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Mar 11, 2022 -

McGrath Evanston Subaru responded

Thank you for your review! We are proud to be your Subaru Dealer.

February 11, 2022

Worked with Lou Perrusel at Evanston Subaru recently and was very impressed by his knowledge, kindness and patience in my process of car shopping which I find very stressful. I have leased 3 cars through S More

by mmliston
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lou Perrusel
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Feb 17, 2022 -

McGrath Evanston Subaru responded

Thank you for your loyalty to Lou and McGrath Evanston Subaru for all of your Subaru Needs. We hope you love your new Crosstrek and thanks again for being part of the McGrath Family.

January 20, 2022

Personnel always friendly and still professional. Great service. Always happy with the results of my visits. More

by deborah.korsak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Eichenlaub, Mark Korsak
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Jan 21, 2022 -

McGrath Evanston Subaru responded

Deborah, thank you so much for your review. We appreciate your business and look forward to continuing to service your Subaru!

Jan 23, 2022 -

deborah.korsak responded

Great service.

December 29, 2021

Business does not understand the meaning of customer service. 5 star rating for insulting customers More

by MRP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
manager at front desk 9AM 12/29/21
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Jan 10, 2022 -

McGrath Evanston Subaru responded

MRP, we are sorry to hear you had a poor experience. Customer satisfaction is our top priority. We would like to hear more about your visit. Could you please email our General Manager, Jeremy at jgleason@mcgrathcity.com with more details of your visit?

Jun 14, 2024 -

MRP responded

After emailing him never heard back. No surprise.

December 19, 2021

Service Technician, George, treated me like I was a “clueless woman” about the issues I was having with my car. More

by kelli caruvana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George
Report | Print
Jan 10, 2022 -

McGrath Evanston Subaru responded

Kelli, we are sorry to hear you had a poor experience. Customer satisfaction is our top priority. We would like to hear more about your visit. Could you please email our General Manager, Jeremy at jgleason@mcgrathcity.com with more details of your visit?

Jan 13, 2022 -

kelli caruvana responded

The service technician that was working with me, his name was George. He would call and leave a voice mail, and if I called right back, he didn’t answer the phone and he didn’t check his voicemails either. The operators were also very rude in terms of connecting me to someone back in the service department. But my main issue was with George and how he treated me as a customer. He was polite, but talked to me as if it were a stupid woman who knew nothing about cars and was helpless when it came to knowing what was going on or what to do with my car. He also told me things that were untrue about the non-factory parts that were in my car. I was present when my friend installed the LED lights in my car. I am aware of what a plug and play part is, and I know how to disconnect a ballast. I’m also very aware that the parts used for the LED lights were NOT screwed into the frame of my car, as he said they were. Those parts were just left to dangle inside my car under the hood, rather than someone take the time to take them off. I was also just handed the keys and pointed in the direction of my car whenever I went to get it. When I had an issue with my suspension after the first time I went to pick it up, he made it seem like it was my fault there was something wrong, when I had literally just driven it off the lot and came right back. George just kept making excuses as to the issue being no fault of his or Subaru’s rather than apologize and saying they’ll check it out. When he called me the next day and just threw it in my face that it would cost money and the brakes would need to be replaced because they were down to 30% and my battery was leaking acid pretty badly. Why wasn’t I told anything about my battery when they were looking at the lights? Is that not something that’s obvious? I paid for the alignment, but took my car to my moms mechanic to check the brakes and battery. The brakes were actually at 70%, not 30% (they showed me them), and the battery was not leaking acid, but did need to be replaced since it was the same battery that was in the car when I bought it in 2017. My moms mechanic charged me the same amount for a new and BIGGER battery that Subaru would have charged me for the same sized battery. I’ve never had any complaints with my service from Subaru. I bought my car at this dealership and get all my service done here .. but I’ll be going elsewhere from now on.

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