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McGrath Elmhurst Toyota

Elmhurst, IL

4.4
837 Reviews

440 W. Lake Street

Elmhurst, IL

60126

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Showing 837 reviews

April 29, 2022

Sent me the wrong part and won’t exchange it for the right one. Place sucks!! More

by Tundra bed step
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Garcia, Kevin Merse, Enrique Valdivia
May 03, 2022 -

McGrath Elmhurst Toyota responded

Hello Brian W., As our internet parts person told you a few times, we did not send you the wrong part. You ordered the wrong part. The parts description is plastered all over that listing. The part was purchased 84+ days ago through Amazon. Amazon’s return policy is very specific that returns must happen within 30 days. Dropping as many “F” bombs as you did in all the emails was totally unnecessary. Take some personnel responsibility for your own mistakes. Best, Daniel Briggs Parts and Service Director Elmhurst Toyota

November 30, 2021

Needed a vehicle due to an accident. Wanted a Toyota Rav4 as pleased with prior one. Used our insurance company auto buying company to spec out a new vehicle. Elmhurst Toyota responded with the specs More

by frankjb2
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Gallichio
October 18, 2021

Rude, dishonest, terrible customer service. I was misled on the financing information and ended up having a hit on my credit when I hadnt even seen the car. They refused to correct it even though I found ou More

by Nretto
Customer Service
Recommend Dealer
No
Employees Worked With
Dee, Rob, Tony Gmitrovic, Tony Gmitrovic
July 31, 2021

Kevin Merse is a fantastic sales guy. Kevin never pushed add ons gave the price, rebate, tax etc straight up like the law says I’ve never had such a fantastic experience at a car dealership Wish all car sal More

by Misscarolyn7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Merse
Aug 03, 2021 -

McGrath Elmhurst Toyota responded

Hello Carolyn and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kevin was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

June 24, 2021

Justyna was extremely helpful and informative. Any I questions I had, she quickly worked to find the answer. More

by Erik W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justyna Kwiatkowska, Mike Hackett
Jun 28, 2021 -

McGrath Elmhurst Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

June 24, 2021

The salesman is not professional, and he trapped me in add-ons I asked him to cancel it. Even his manager is not cooperative. Do not get trapped with undercoating and paint protection. They charged me for More

by Sameh.f
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Sherief
Jun 28, 2021 -

McGrath Elmhurst Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Jun 29, 2021 -

Sameh.f responded

Hi Tony, I have called you and left you a message, this is my phone number if you want to reach me: 708-928-2223.

May 22, 2021

Poor experience by Aleks. Absolutely unacceptable in giving a customer hope to upgrading vehicles. After asking what my monthly budget was, he told me to basically fudge off. More

by Miguel.perez81
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleks Knezevic
Jun 03, 2021 -

McGrath Elmhurst Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

May 10, 2021

This is my first 1-star review (wanted to give 0 but This is my first 1-star review (wanted to give 0 but this is not an option) and I don’t usually want to be a Karen but this is the thing: My brot More

by Tracy K.
Customer Service
Recommend Dealer
No
Employees Worked With
John Novello, Mike Hackett, Mitch Ariola
Jun 03, 2021 -

McGrath Elmhurst Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

April 13, 2021

They were absolutely amazing. Melissa made things so smooth and stress free. She is personable, honest and very knowledgeable. I felt like she valued my time and I never felt like a bother even though I More

by Isaac.torres18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Garcia
Apr 15, 2021 -

McGrath Elmhurst Toyota responded

Isaac, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

April 08, 2021

Melissa and Enrique were very helpful in getting me the best price in the area on a 4Runner. I will definitely be using Elmhurst Toyota in the future. Unlike many dealers, they were able to provide me upfr More

by js4runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Garcia, Enrique Valdivia
Apr 12, 2021 -

McGrath Elmhurst Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

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