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McGrath Elmhurst Toyota
Elmhurst, IL
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 832 reviews
May 31, 2022
Made an online purchase that was ready the same day. Didn’t end up needing parts as I had to replace the whole caliper and these folks would not give me a refund. They said my items were special o Didn’t end up needing parts as I had to replace the whole caliper and these folks would not give me a refund. They said my items were special ordered when they were ready the same day. The return policy was not included with the packing slip, outdated and obsolete business practices. Take your money and time elsewhere. I only had $50 in return items, if I mistakenly purchased a $300 part and would not be refunded this is not a place at which to do business. More
by Aguzman2458
Employees Worked With
Dan Briggs
Helpful May 30, 2022
When I came to have my car fixed young lady was very knowledgeable and courteous, which made my experience one of the better trips for me. knowledgeable and courteous, which made my experience one of the better trips for me. More
by rlsmith1
Employees Worked With
it was a young lady thats not listed
May 27, 2022
Aleksandar Knezevic was excellent in helping me finding the right car for me. Not only that he waited for me after 5 pm (I arrived at the Elmhurst Toyota store at about 6pm), but he patiently showed me sev the right car for me. Not only that he waited for me after 5 pm (I arrived at the Elmhurst Toyota store at about 6pm), but he patiently showed me several cars, gave expert opinion about each of them and showed me all features of the car (Toyota Camry) I chose. If he wasn’t there I am not sure that I would buy any car. Thanks to him, I bought excellent car and I am very happy with it. More
by chicago66uptown
Employees Worked With
Aleks Knezevic
May 24, 2022
I always enjoy bringing my van to Elmhurst Toyota for service! When I arrived, I was greeted by Dave Hsu in your service department, and he was so kind and made sure I knew about the comfortable waiting service! When I arrived, I was greeted by Dave Hsu in your service department, and he was so kind and made sure I knew about the comfortable waiting room and the free coffee and newspaper! My van was serviced well within the time frame he mentioned, and he even had it washed. I was delighted, as always! More
by Cynthia M.
Employees Worked With
David Hsu
May 15, 2022
Our salesman, Alex, was amazing and so personable. He was open, honest, and supportive . I didn’t feel like there were any pressures upon making such a large purchase. Thank you! He was open, honest, and supportive . I didn’t feel like there were any pressures upon making such a large purchase. Thank you! More
by Tjm37
Employees Worked With
Todd Thiede, Aleks Knezevic
November 30, 2021
Needed a vehicle due to an accident. Wanted a Toyota Rav4 as pleased with prior one. Used our insurance company auto buying company to spec out a new vehicle. Elmhurst Toyota responded with the specs Rav4 as pleased with prior one. Used our insurance company auto buying company to spec out a new vehicle. Elmhurst Toyota responded with the specs on a new Rav4 yet to be delivered, providing the Toyota MSRP. On that basis, we drove 100 miles to dealership, expressed interest in the vehicle. Salesperson drew up some paperwork, had us sign a "Non-Refundable Deposit" spot on an unidentified form, said we would go over costs when he was done playing on his computer, took our $2,000 "Non-Refundable Deposit" to his manager for signature, came back with receipt and told us "You're all set. We will contact you when vehicle comes in." In response to our demand for information about what exactly we were paying for the vehicle and a copy of the paperwork, we were provided a Vehicle Order copy and found out Elmhurst Toyota increased the price by $1,093, called it a dealership "market adjustment", charged us $2,000 he said was a Toyota "market adjustment", along with $1,215 in other inflated "prep" fees, $300 in doc fees, $500 in "state license and title" fees. While I could have demanded my $2K deposit check back and walked, we needed a vehicle, drove 100 miles, and wanted the car. But what kind of underhanded practices are these? Lured us in with MSRP, hid the costs from us, and lied. I contacted Toyota Motor Company, and was told their dealerships determine price, that they do not charge a "market adjustment". So, the Elmhurst Toyota salesperson we dealt with, who had a typed list of such Toyota adjustments by model taped to his cubicle wall, lied to us about the Toyota charge, which was simply more dealership unearned profit and we way overpaid for our vehicle. Will never set foot in the dealership again, and want them exposed for the cheats they are. More
by frankjb2
Employees Worked With
Peter Gallichio
October 18, 2021
Rude, dishonest, terrible customer service. I was misled on the financing information and ended up having a hit on my credit when I hadnt even seen the car. They refused to correct it even though I found ou on the financing information and ended up having a hit on my credit when I hadnt even seen the car. They refused to correct it even though I found out all they had to do was write a letter.. They will lie to get your business, no integrity, stay far far away. More
by Nretto
Employees Worked With
Dee, Rob, Tony Gmitrovic, Tony Gmitrovic
July 31, 2021
Kevin Merse is a fantastic sales guy. Kevin never pushed add ons gave the price, rebate, tax etc straight up like the law says I’ve never had such a fantastic experience at a car dealership Wish all car sal add ons gave the price, rebate, tax etc straight up like the law says I’ve never had such a fantastic experience at a car dealership Wish all car salesmen were like Kevin Merse What a fantastic Morning Thankyou Kevin Go to elmhurst Toyota ask for Kevin Merse you won’t be sorry More
by Misscarolyn7
Employees Worked With
Kevin Merse
