Back

McGrath Elmhurst Toyota

Elmhurst, IL

4.4
836 Reviews

440 W. Lake Street

Elmhurst, IL

60126

Directions

By Type

Showing 836 reviews

July 06, 2022

Kevin Merse is a great salesperson! No pressure. Very knowledgeable, pleasant and responsive to emails and phone calls which put me at ease during the purchase process. The staff I enco More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Thiede, Kevin Merse
Jul 08, 2022 -

McGrath Elmhurst Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

July 04, 2022

I have bought many cars during my lifetime and it was always a stressful and problematic experience. Melissa made my purchase of my 2022 Camry XSE an a amazing experience. I would recommend anyone lookin More

by Camry XSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Garcia
Jul 06, 2022 -

McGrath Elmhurst Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

June 25, 2022

Had an awesome experience, thank you so much! I appreciate it. Elmhurst Toyota is the best place to go. More

by Caputomar56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hsu
Jun 28, 2022 -

McGrath Elmhurst Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

June 04, 2022

Longtime Elmhurst Toyota customer and always very happy with this dealership. I have been going there for several years for my car purchases and service. My recent car purchase was done professionally an More

by Jameswolf840
Recommend Dealer
Yes
Employees Worked With
Max Adamczyk, David Hsu
Jun 07, 2022 -

McGrath Elmhurst Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

May 31, 2022

Made an online purchase that was ready the same day. Didn’t end up needing parts as I had to replace the whole caliper and these folks would not give me a refund. They said my items were special o More

by Aguzman2458
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Briggs
Jun 01, 2022 -

McGrath Elmhurst Toyota responded

Mr. Guzman, As I explained to you on the phone yesterday. you ordered the parts in the morning, we placed order for you and parts were delivered that afternoon . You were given an email stating our return policy. Our return policy is clearly displayed on our websites. Maybe you should take some personnel responsibility for your own actions. it is not our fault you ordered parts before you knew what you needed to repair your vehicle. also we could not return those parts to Toyota because TOYOTA has return requirements as well and we must abide by them .. If I can't return the parts YOU ordered ...then YOU can't return them either. We will not get stuck with parts you deiced after the fact that you don't want. This is why we clearly state our return policies not our fault if you don't read them. Best, Daniel Briggs Parts and Service Director Elmhurst Toyota

May 30, 2022

When I came to have my car fixed young lady was very knowledgeable and courteous, which made my experience one of the better trips for me. More

by rlsmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
it was a young lady thats not listed
Jun 01, 2022 -

McGrath Elmhurst Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

May 27, 2022

Aleksandar Knezevic was excellent in helping me finding the right car for me. Not only that he waited for me after 5 pm (I arrived at the Elmhurst Toyota store at about 6pm), but he patiently showed me sev More

by chicago66uptown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleks Knezevic
Jun 01, 2022 -

McGrath Elmhurst Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

May 24, 2022

I always enjoy bringing my van to Elmhurst Toyota for service! When I arrived, I was greeted by Dave Hsu in your service department, and he was so kind and made sure I knew about the comfortable waiting More

by Cynthia M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hsu
May 26, 2022 -

McGrath Elmhurst Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

May 15, 2022

Our salesman, Alex, was amazing and so personable. He was open, honest, and supportive . I didn’t feel like there were any pressures upon making such a large purchase. Thank you! More

by Tjm37
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Thiede, Aleks Knezevic
May 17, 2022 -

McGrath Elmhurst Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

April 29, 2022

Sent me the wrong part and won’t exchange it for the right one. Place sucks!! More

by Tundra bed step
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Garcia, Kevin Merse, Enrique Valdivia
May 03, 2022 -

McGrath Elmhurst Toyota responded

Hello Brian W., As our internet parts person told you a few times, we did not send you the wrong part. You ordered the wrong part. The parts description is plastered all over that listing. The part was purchased 84+ days ago through Amazon. Amazon’s return policy is very specific that returns must happen within 30 days. Dropping as many “F” bombs as you did in all the emails was totally unnecessary. Take some personnel responsibility for your own mistakes. Best, Daniel Briggs Parts and Service Director Elmhurst Toyota

...
8
...